Government and public sector
10 911 center directors
These ten current and former 911 center directors have led city, county and regional emergency communications centers in the United States. A reader can learn how 911 center directors run their centers from people who have held the role.
Professionals to explore
01—10Christina Giacobbe
LinkedInExperience: Director of Emergency Communications and 911 · City of Cambridge Emergency Communications
Director of Emergency Communications and 911 for the City of Cambridge, Massachusetts since July 2014, a role the profile lists at more than 12 years. Before that she was Chief Administrative Officer at the Cambridge Police Department (2010–2014) and its Director of Planning, Budget and Personnel (2002–2010).
Christy Williams
LinkedInExperience: Director of 9-1-1 · North Central Texas Council of Governments
Director of 9-1-1 for the North Central Texas Council of Governments since October 2014; the profile says the district serves more than 40 answering points around Dallas and Fort Worth. She was its 9-1-1 Program Manager (1999–2014) and also served as President of NENA: The 9-1-1 Association (2014–2016).
Daniel Ryan Dunlap
LinkedInExperience: 911 Director · Augusta, Georgia Government
911 Director for the Augusta, Georgia Government since December 2016. Before that he was 911 Communications Chief at Okaloosa County Public Safety (2011–2016) and 911 Coordinator for the Okaloosa County Department of Public Safety (2008–2011). The profile describes him as an experienced public safety emergency communications director.
Desiree Arnold
LinkedInExperience: E911 Executive Director · City of Atlanta E911
E911 Executive Director for the City of Atlanta E911 and former E911 Director at the Atlanta Police Department (2021–2024). The profile says she began her career as an E-911 operator and dispatcher and rose to the top post over 27 years, including roles as Communications Supervisor and Communications Manager (until 2021).
Dominick Nutter
LinkedInExperience: Emergency Communications Center Director · City of Raleigh
Emergency Communications Center Director for the City of Raleigh since April 2015 and former 911 Director for the Augusta, Georgia Government (2011–2015). The profile lists the Raleigh role in the operations department at director level. He was also a Major in the US Army (1987–2011).
Jeff Carney
LinkedInExperience: Executive Director · Hamilton County 9-1-1 Emergency Communications District
Executive Director of the Hamilton County 9-1-1 Emergency Communications District in Chattanooga since April 2023, after serving as its Director of Operations (2008–2023). He was a Training Officer for Hamilton County Emergency Services (1989–2008), and the profile cites more than 35 years in emergency services.
Lisa Kehoe
LinkedInExperience: Executive Director Salt Lake City 911 Communications Bureau · Salt Lake City Corporation
Executive Director of the Salt Lake City 911 Communications Bureau since July 2023, after serving there as Interim Executive Director (2023) and Deputy Director (2022–2023). The profile headline says she chairs Utah's PSAP Advisory Committee. She was earlier a police communications dispatcher and trainer for the Sandia Police Department (2018–2022).
Martin Bennett
LinkedInExperience: Executive Director, Emergency Communications 911 Center · Cook County Sheriff’s Office
Executive Director of the Emergency Communications 911 Center at the Cook County Sheriff's Office since June 2015; the profile says he oversees the entire 911 center and a staff of 112 employees. He has also served on the State of Illinois ISPERN governing board since 2015.
Matt Hobson
LinkedInExperience: 911 Director · County of York
Former 911 Director for the County of York (2020–2024) and former Executive Director of the New River Valley Emergency Communications Regional Authority (2017–2019). He was also Communications District Manager for the City/Parish of Baton Rouge (2011–2017) and Chief of EMS Communications for East Baton Rouge Parish EMS (2009–2011).
Tim Jones
LinkedInExperience: Executive Director · Genesee County 9-1-1
Executive Director of Genesee County 9-1-1 in Flint, Michigan since January 2021, a central dispatch center according to the profile; the source also lists a Deputy Director role at the Genesee County 9-1-1 Center dated 2016 to 2024. He was earlier Commander of Field Operations at the Flint Township Police Department (until 2014).
Choose the right perspective
Match the center's scope to your question, since running a single city's 911 center differs from running a regional district that supports many answering points. Consider whether you want a director who came up inside one center or one who has led centers in more than one place.
Questions to take into the conversation
- 01How does a 911 director handle telecommunicator hiring and retention when the center is short-staffed?
- 02What did you learn from moving a center to a new phone or dispatch system?
- 03How do you work with police, fire and EMS leaders on call handling and quality standards?
Reaching 911 center directors
How can I contact one of these 911 center directors?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 10 companies, including City of Cambridge Emergency Communications; North Central Texas Council of Governments and Augusta, Georgia Government, based on profile data retrieved on October 9, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach 911 center directors?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these 911 center directors a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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