Insurance
10 Aetna operations leaders
These ten people hold or have held chief operating officer, chief operations officer, vice president and director roles in operations at Aetna, a CVS Health Company, including operations chiefs of Aetna health plans and leaders of Medicaid and Medicare operations. A reader can learn how operations leaders build and run their teams in health insurance companies.
Professionals to explore
01—10Anthony Gullett
LinkedInExperience: Executive Director, Operations · Aetna, a CVS Health Company
Executive Director, Operations at Aetna, a CVS Health Company since March 2025, a Director-level role in the Operations department according to the profile. At Aetna, a CVS Health Company Anthony Gullett was also Lead Director, Operations (2022–2025), Director, Service Operations (2021–2022) and Senior Client Manager (2020–2021).
Dave Kreiling
LinkedInExperience: Executive Director of Operations · Aetna, a CVS Health Company
Former Executive Director of Operations (2022–2026) and former Senior Director Of Operations (2019–2022) at Aetna, a CVS Health Company, and Associate Vice President there since July 2026. Dave Kreiling was also Director, Benefits Administration at Aetna, a CVS Health Company (2012–2019) and Director of Operational Integration at UnitedHealth Group (2008–2012).
Joanne Landry
LinkedInExperience: Chief Operating Officer · Aetna, a CVS Health Company
Former Chief Operating Officer at Aetna, a CVS Health Company in two listed roles (2015–2017 and 2017–2019), the second based in Richmond, Virginia, and former Chief Operating Officer at Aetna Better Health of Virginia (2017–2019). Joanne Landry was Vice President Operations and Chief Operating Officer at Highmark Health Options (2019–2023).
Kenyata Rogers
LinkedInExperience: Chief Operating Officer Executive Director · Aetna, a CVS Health Company
Chief Operating Officer Executive Director at Aetna, a CVS Health Company since September 2022; the profile says the role develops operational and growth strategies and interfaces with State of Michigan regulators to deliver health plan operations. Kenyata Rogers was Chief Financial Officer at Aetna Better Health of Michigan (2004–2020).
Kiran Jiwani
LinkedInExperience: Chief Operating Officer · Aetna, a CVS Health Company
Chief Operating Officer at Aetna, a CVS Health Company since February 2022; the profile also lists a current Chief Operating Officer role at Aetna Better Health of Maryland. Kiran Jiwani was Chief Financial Officer at Aetna, a CVS Health Company (2019–2022), Chief Financial Officer at Aetna Better Health of Virginia and Maryland (2019–2022) and Director of Finance at Aetna, a CVS Health Company (2017–2019).
Kristy Phillips
LinkedInExperience: Vice President, Integrated Business Operations · Aetna, a CVS Health Company
Vice President, Integrated Business Operations at Aetna, a CVS Health Company, listed from March 2013 with no end date and based in Houston, Texas; the profile says the role directs internal business operations within Practice iQ. Kristy Phillips was Director, Customer Care at McKesson (2001–2013).
Linda Shoenfelt
LinkedInExperience: Vice President, Operations · Aetna, a CVS Health Company
Former Vice President, Operations (2013–2017) and former Vice President, Medicare Business Operations Transformation (2014–2017) at Aetna, a CVS Health Company; in the Medicare role the profile says Linda Shoenfelt helped the Medicare Business division optimize business operations by driving root-cause solutions. Former Vice President of Operations at Universal Health Care (2010–2013).
Mark Faulkner
LinkedInExperience: Vice President, Medicaid Operations and Performance · Aetna, a CVS Health Company
Vice President, Medicaid Operations and Performance at Aetna, a CVS Health Company since July 2025. At Aetna, a CVS Health Company Mark Faulkner was also Vice President, Claims (2024–2025), Vice President, Government Operations (2023–2024), Vice President, Medicaid Service Operations (2019–2023) and Vice President, Business Excellence (2014–2019).
Tricia Taylor-Lyphout, MPH, MBA
LinkedInExperience: Chief Operations Officer · Aetna, a CVS Health Company
Chief Operations Officer at Aetna, a CVS Health Company since February 2024; the profile describes the role as Medicaid health plan Chief Operations Officer for Aetna Better Health of Oklahoma. Tricia Taylor-Lyphout was Medicaid Operations Performance Excellence Associate Director (Project Director) at UnitedHealth Group (2017–2018).
Vlad Peterman
LinkedInExperience: Lead Director Operations · Aetna, a CVS Health Company
Lead Director Operations at Aetna, a CVS Health Company since August 2021, based in Cleveland, Ohio; the profile headline gives the role as Lead Director Of Operations AETNA (OhRISE). Vlad Peterman was Sr. Market and Operations Manager at Centene Corporation (2020–2021) and Sr. Manager Operations at Wellcare Medicare (2014–2015).
Choose the right perspective
Match the person's scope to your question, since a health plan chief operating officer sees different trade-offs than a vice president or director who runs one operational area. Check each person's dates so you know whether their Aetna experience is current or from an earlier period.
Questions to take into the conversation
- 01How does a Medicaid health plan chief operating officer work with state regulators on operational performance?
- 02Which operations metrics matter most for claims, service and enrollment teams at a large health insurer?
- 03How do you run an operations transformation in a Medicare or Medicaid business without disrupting members?
Reaching Aetna operations leaders
How can I contact one of these Aetna operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Aetna, a CVS Health Company, based on profile data retrieved on October 5, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Aetna operations leaders?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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