10 AIG operations leaders
Greg Leonberger, COO - Global Warranty at AIG, is one of ten AIG operations leaders listed here, alongside people who hold or have held executive vice president, vice president of operations and head of operations roles at the company. A reader can learn how operations leaders work at AIG from people who have held the role.
Professionals to explore
Andrea Brakebill
LinkedInExperience: Vice President Global Claims Operations · AIG
Andrea Brakebill has been Vice President Global Claims Operations at AIG since April 2014, based in Alpharetta, Georgia; the profile lists oversight of the Claims Aggregate Analyst Team, North American Salvage Operations and Cash Operations, plus ownership of Shared Services business processes. Andrea Brakebill was Georgia Claims Manager at The General (1994–2000).
Bill Seabrook, CPCU
LinkedInExperience: Vice President - Head of Global Reinsurance Coordination & US Insurance Operations · AIG
Bill Seabrook, CPCU has been Vice President - Head of Global Reinsurance Coordination & US Insurance Operations at AIG since February 2021, based in Rocky Point, New York; the profile headline lists reinsurance, insurance operations and program design. Bill Seabrook also holds Vice President of Warranty - Head of US Insurance Operations (since 2012) and was AVP Operations and Systems Warranty Division (2009–2012) at AIG.
Daniel Murphy
LinkedInExperience: Head of Operations for US Accident & Health · AIG
Daniel Murphy has been Head of Operations for US Accident & Health at AIG since September 2019, based in Greater Philadelphia; the profile says the role is responsible for developing and implementing all operational activities within the US A&H organization. Daniel Murphy was VP, Customer Service & Marketing Operations Excellence at AIG (2011–2019) and Marketing & Operations Transformation Leader at MRM (2009–2011).
David Zelickman
LinkedInExperience: Executive Vice President, Field Operations, AIG Risk Management · AIG
David Zelickman has been Executive Vice President, Field Operations, AIG Risk Management at AIG since July 2018, based in Boston and tagged at president or vice president level in operations. David Zelickman was Senior Vice President at Chubb (2000–2018), in Casualty Underwriting at Reliance Insurance Company (1998–2000) and Excess Casualty Manager at Crum & Forster (1986–1998).
Greg Leonberger
LinkedInExperience: COO - Global Warranty · AIG
Greg Leonberger has been COO - Global Warranty at AIG since February 2020, based in Louisville, Kentucky and tagged at C-level in operations. Greg Leonberger was Vice President Operations (2017–2020) and GM - Service Operations (2014–2017) at AIG, and Manager - Field Service Operations (2010–2014) and Manager - CE and Water Service Operations (2006–2008) at GE.
Inna Silaban
LinkedInExperience: VP Country Claims and Operations · PT AIG Insurance Indonesia
Inna Silaban has been VP Country Claims and Operations at PT AIG Insurance Indonesia since August 2015, based in South Jakarta; the profile lists policy servicing, including front counters at the head office and branches, within the role's scope. Inna Silaban was VP Head of Client & Policy Servicing (2014–2015) and Head of Claims (2014) at AIG, and Head of Operation at AXA Financial Indonesia (2010–2013).
Lorna Rosquites
LinkedInExperience: Vice President, Head of Claims and Operations · AIG Philippines Insurance Inc.
Lorna Rosquites has been Vice President, Head of Claims and Operations at AIG Philippines Insurance Inc. since October 2013, based in Metro Manila; the profile headline also names a GM role at Guam Insurance Adjusters. Lorna Rosquites was Senior VP, Manager Marine Claims, North America at AIG (2010–2013) and Vice President, Marine Claims Manager New England at AI Marine Adjusters, Inc. (2003–2010).
Michelle Dourgarian
LinkedInExperience: Vice President of Financial Lines Operations North America · AIG
Michelle Dourgarian has been Vice President of Financial Lines Operations North America at AIG since March 2022, based in Colts Neck, New Jersey. Michelle Dourgarian was also Operations Manager (2009–2024), Operations Supervisor (2007–2009), Operations Team Lead (2005–2007) and Operations Service Specialist (2004–2005) at AIG.
Patrick Hyland
LinkedInExperience: Vice President, Multinational Operations & Claims · AIG
Patrick Hyland has been Vice President, Multinational Operations & Claims at AIG since 2010, based in Bermuda; the profile describes managing operations and reinsurance claims for the AIG Multinational captive business in Bermuda. Patrick Hyland was Vice President - Finance Operations (2002–2010) and Controller European operating & capital expenses (2000–2001) at AIG.
Thomas Schmitt
LinkedInExperience: Former Vice President of US Programs & Captives Solutions Operations · AIG
Thomas Schmitt was Vice President of US Programs & Captives Solutions Operations at AIG (2014–2024), and the profile says Thomas Schmitt led operations for the AIG US Programs & Captives Solutions divisions across four business units. Thomas Schmitt was also Vice President of Global Commercial Operations (2013–2014) and Vice President of Operations, AIG Casualty (2011–2013) at AIG, and is now Vice President, Programs Strategic Operations Manager at Arch Insurance Group Inc.
Choose the right perspective
Pick the person whose own title and operating area sit closest to your question, and check the dates on each role. Match scope as well, since a leader running one site or function and one running operations across a region or business will answer from different vantage points.
Questions to take into the conversation
- 01What took most of your time in your current operations role, and how did you decide what to handle yourself and what to delegate?
- 02How did you work with other functions when their priorities pulled against operational goals?
- 03What did you carry over from earlier roles that changed how you run operations?
Reaching AIG operations leaders
How can I contact one of these AIG operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 3 companies: AIG, PT AIG Insurance Indonesia and AIG Philippines Insurance Inc., based on profile data retrieved on October 17, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach AIG operations leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these AIG operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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