10 Airbnb customer service leaders
Sinead Slattery, Director, Global Community Support at Airbnb, heads this list of Airbnb customer service leaders, alongside directors of community support operations, the community support PMO and CS partner optimization at the company. A reader can learn how customer service leaders work at Airbnb from people who have held the role.
Professionals to explore
Amr Younes
LinkedInExperience: Senior Manager, CS Experience (Quality, AI & Trust Initiatives) · Airbnb
Amr Younes is a former Airbnb customer operations director who was Director Global Customer Operations at Airbnb from 2021 to 2025. Amr Younes has been Senior Manager, CS Experience (Quality, AI & Trust Initiatives) at Airbnb since June 2025, described as business lead for Airbnb's Quality roadmap, and was Director, Enterprise Partnerships & Business Development — Luxury Segment there from 2016 to 2021.
Andrea Finnegan
LinkedInExperience: Director Community Support Operations, EMEA, LATAM, APAC. Executive Board Member · Airbnb
Andrea Finnegan has held the role Director Community Support Operations, EMEA, LATAM, APAC. Executive Board Member at Airbnb since January 2026, based in Dublin. At Airbnb, Andrea Finnegan was also Director Global Operations Quality (Interim) in 2025, Director, Community Support Operations EMEA, Co-Site Lead, Executive Board Member from 2019 to 2025 and Global Manager, Social Media Care from 2016 to 2019.
Brian Butler
LinkedInExperience: Director, CS Partner Optimization · Airbnb
Brian Butler has been Director, CS Partner Optimization at Airbnb since December 2023, based in the Dublin area. At Airbnb, Brian Butler was also Senior Manager, Global Partner Strategy and Commercials from 2021 to 2023, Senior Manager, Regional Partner Operations from 2017 to 2021 and EMEA Partner Manager from 2015 to 2017.
Brian Chang
LinkedInExperience: Former Director of Experience, Community Support · Airbnb
Brian Chang is a former Airbnb customer service leader who was Director of Experience, Community Support at Airbnb from 2022 to 2024 and Head of Service Management, Community Support there from 2020 to 2022, based in the San Francisco Bay Area. Brian Chang has been Director, Service Operations at Thumbtack since 2025.
Darren O'Connor
LinkedInExperience: Global Director, WW Community Support · Airbnb
Darren O'Connor has been Global Director, WW Community Support at Airbnb since February 2025, based in Cork, Ireland, and the profile lists the role in Customer Service at Director level. Darren O'Connor held an EMEA Logistics role at Apple from 2022 to 2025 and was Partner Operations Manager, Applecare at Apple from 2016 to 2022.
Jennie Kelleher
LinkedInExperience: Director, Global Community Support PMO · Airbnb
Jennie Kelleher has been Director, Global Community Support PMO at Airbnb since January 2024, based in Ireland. Jennie Kelleher was Apple Store Online Operations & Readiness, Senior Manager at Apple from 2019 to 2024 and AppleCare Project Support, Global PMO Manager at Apple from 2013 to 2019.
Mark Blythe
LinkedInExperience: Global Product Director - CS Foundations & Product Ops · Airbnb
Mark Blythe has been Global Product Director - CS Foundations & Product Ops at Airbnb since June 2025, based in West Kilbride, Scotland. At Airbnb, Mark Blythe was also Global Director CS Internal Product & Strategy from 2024 to 2025, Global Director of CS Workforce Optimisation from 2022 to 2024 and Director of Global Service Performance from 2018 to 2022.
Sinead Slattery
LinkedInExperience: Director, Global Community Support · Airbnb
Sinead Slattery has been Director, Global Community Support at Airbnb since April 2022, based in New York. Sinead Slattery was Director, AMR Customer Support, AppleCare at Apple from 2021 to 2022, Director, WW Customer Support AppleCare (Media Services Support) from 2018 to 2020 and Director EMEIA Contact Centre Operations, AppleCare from 2015 to 2018.
Sullekha Sen
LinkedInExperience: Director of Community Support · Airbnb
Sullekha Sen has been Director of Community Support at Airbnb since November 2024, a role the profile places at Airbnb's Global Capability Center, based in the Greater Delhi Area. Sullekha Sen was Vice President, Chat and Mobile Messaging Global Digital Servicing Leader at American Express Business from 2021 to 2024 and Director of Operations, Customer Engagement Network there from 2017 to 2021.
Tami Teixeira
LinkedInExperience: Director Community Support Operations Safety & Speciality Services · Airbnb
Tami Teixeira has been Director Community Support Operations Safety & Speciality Services at Airbnb since August 2023 and was Director, Global Quality there from 2022 to 2023. Tami Teixeira was also Global Quality Manager at Airbnb from 2017 to 2022 and Vice President, Call Center Operations at Higher One from 2015 to 2016.
Choose the right perspective
Match the person's area, such as regional support operations, quality, workforce planning or partner management, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your community support role at Airbnb?
- 02How do you decide which guest and host issues need a specialist team?
- 03What has your own work taught you about keeping service quality consistent across regions?
Reaching Airbnb customer service leaders
How can I contact one of these Airbnb customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Airbnb, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Airbnb customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Airbnb customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.