10 Allstate customer service leaders
Vice President of Property Liability Service, VP, Agent Relations and Customer Service and Director, Service Insights and Planning are among the roles held by these ten Allstate customer service leaders, some of whom have since moved on. A reader can learn how customer service leaders work at Allstate from people who have held the role.
Professionals to explore
Brian Stuart
LinkedInExperience: Senior National Account Manager · Allstate Identity Protection
Brian Stuart is a former Allstate customer service leader who was Senior Director of Customer Care at Allstate Identity Protection from 2017 to 2025, based in the Greater Phoenix Area, and the profile headline describes a call and contact center leader. Brian Stuart has been Senior National Account Manager at Allstate Identity Protection since September 2025 and was Operations Manager (student services) at Grand Canyon University from 2009 to 2017.
Chuck Tumlin
LinkedInExperience: Former Director - PL Customer Service · Allstate
Chuck Tumlin is a former Allstate customer service leader who was Director - PL Customer Service at Allstate from 2017 to 2025, based in Concord, North Carolina. At Allstate, Chuck Tumlin was also Senior Manager - Charlotte Customer Contact Center from 1996 to 2017, Claim Service Center Manager from 1993 to 1996 and Claim Operations Manager from 1991 to 1993.
Erinn Bowser
LinkedInExperience: Vice President of Property Liability Service · Allstate
Erinn Bowser has been Vice President of Property Liability Service at Allstate since April 2024, based in La Quinta, California, and also lists a current Senior Vice President of Operations role at National General dating from 2012. Erinn Bowser describes expertise in developing and managing contact center employees and was Contact Center Manager II at AAA Northern California Nevada Utah from 2003 to 2009.
Frank Perry
LinkedInExperience: Former Director- Call Center Strategy and Operations · Allstate
Frank Perry is a former Allstate customer service leader who was Director- Call Center Strategy and Operations at Allstate from 2019 to 2022, a role the profile places in Tampa, Florida, and Director- Workforce Management and Analytics - Allstate Brand Operations there from 2015 to 2018. Frank Perry was Vice President, Contact Center Operations at Slide from 2023 to 2026 and lists the title Senior Vice President - Contact Center Operations at Slide in 2026.
Lisa Miller
LinkedInExperience: Director of Customer Care · Allstate Identity Protection
Lisa Miller has been Director of Customer Care at Allstate Identity Protection since September 2025, based in Tempe, Arizona, and describes a focus on operations, sales, customer success and leadership. Lisa Miller also lists Senior Enrollment Manager at Walden University since 2009 and was Organizational Development and Operations Director at The Express Group from 1995 to 2007.
Mohit Ranjan
LinkedInExperience: Director, Service Insights and Planning · Allstate
Mohit Ranjan has been Director, Service Insights and Planning at Allstate since August 2022, based in the Dallas-Fort Worth area, and describes currently serving as Director of Service Design and Enablement at Allstate with a focus on customer experience, retention and operational excellence. Mohit Ranjan was Country Head, Operations at Allstate India from 2015 to 2018 and Head of Operations Excellence at State Street from 2012 to 2015.
Nicole Scruggs
LinkedInExperience: Director, Claim Customer Service Field Leadership · Allstate
Nicole Scruggs has been Director, Claim Customer Service Field Leadership at Allstate since April 2026, based in Keller, Texas. At Allstate, Nicole Scruggs was also Senior Manager - Claims Business Architecture from 2024 to 2026, Enterprise Strategy & Execution Senior Leader from 2021 to 2024 and Claims Support and Process Design Manager from 2019 to 2021.
Patricia Engelman
LinkedInExperience: VP, Agent Relations and Customer Service · Allstate
Patricia Engelman holds the title VP, Agent Relations and Customer Service at Allstate, a current role the profile lists without a start date, based in Jacksonville, Florida. The profile headline places the role in the Allstate Workplace Division, and the listing shows it as the current position.
Sean O'Brien
LinkedInExperience: Sales & Service Customer Contact Center - Senior Site Leader · Allstate
Sean O'Brien has held the role Sales & Service Customer Contact Center - Senior Site Leader at Allstate since June 2013 and has been Director of Sales at Allstate since April 2018, based in Lemont, Illinois. At Allstate, Sean O'Brien also lists a Director role since 2016 and was Outbound Sales - Senior Leader from 2009 to 2013 and Customer Sales & Service Operations – Senior Manager from 2007 to 2009.
Tom Boland
LinkedInExperience: Director - Digital Transformation - Customer Service and Retention · Allstate
Tom Boland has been Director - Digital Transformation - Customer Service and Retention at Allstate since November 2019, based in the Greater Chicago Area. At Allstate, Tom Boland was also Director Product Strategy from 2016 to 2019, held a Director role from 2015 to 2016 and was Senior Manager from 2013 to 2015.
Choose the right perspective
Match the person's area, such as property liability service, contact center sites, digital service transformation, claim customer service or identity protection customer care, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Allstate?
- 02How do you decide which policy service requests should move to digital channels and which need a contact center representative?
- 03What has your own work taught you about planning contact center staffing around catastrophe and storm seasons?
Reaching Allstate customer service leaders
How can I contact one of these Allstate customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 2 companies: Allstate Identity Protection and Allstate, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Allstate customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
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Can an AI agent ask one of these Allstate customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.