10 Amazon customer service leaders
Krys Walsh-Allen, Vice President, Customer Experience and Business Trends (CXBT) & Amazon WW Customer Service at Amazon, heads this list of Amazon customer service leaders, alongside AWS Support vice presidents and directors of customer service at the company. A reader can learn how customer service leaders work at Amazon from people who have held the role.
Professionals to explore
Ashish Mittal
LinkedInExperience: Director Customer Service Operations · Amazon
Ashish Mittal has been Director Customer Service Operations at Amazon since June 2022, based in Noida, India. At Amazon, Ashish Mittal was also General Manager, CS from 2020 to 2022, Sr Site Leader from 2019 to 2020 and Senior Manager Virtual Programs from 2018 to 2019.
Ben Angel
LinkedInExperience: Director, Customer Service · Amazon
Ben Angel has been Director, Customer Service at Amazon since October 2023 and has also held a Sr. Manager, Program Management role there since 2020. At Amazon, Ben Angel was also Sr. Manager, Operations - Shipping and Delivery Support from 2017 to 2020 and Network Operations Manager - Amazon Logistics Driver Support from 2016 to 2017.
Jean-Marc Dupont
LinkedInExperience: WW Director CS Global Outsourcing and Trust&Compliance · Amazon
Jean-Marc Dupont has been WW Director CS Global Outsourcing and Trust&Compliance at Amazon since September 2025, based in Luxembourg, and describes building an AI-governance framework for AI usage in Customer Service. At Amazon, Jean-Marc Dupont was also WW Director, Shipping and Delivery Support from 2022 to 2026, Regional Director, Customer Service Europe from 2018 to 2022 and Director Customer Service France from 2017 to 2018.
Jill Fariss
LinkedInExperience: VP AWS Support, Managed Services, and Trust & Safety · Amazon Web Services (AWS)
Jill Fariss has been VP AWS Support, Managed Services, and Trust & Safety at Amazon Web Services (AWS) since September 2024, based in Seattle, and describes leading global organizations responsible for helping AWS customers operate securely and reliably. Jill Fariss was VP, Enterprise Support at AWS from 2013 to 2024 and Director, Dell Support Services at Dell Technologies from 2010 to 2013.
Josh Watson
LinkedInExperience: Director, Amazon Health Services Customer Care · Amazon
Josh Watson has been Director, Amazon Health Services Customer Care at Amazon since November 2022, based in the Cincinnati area. At Amazon, Josh Watson was also Director, Amazon Diagnostics from 2020 to 2022, Director, Imaging Services from 2015 to 2020 and Senior Manager, Americas Product Imaging from 2012 to 2015.
Kapil Agarwal
LinkedInExperience: Director, WWCS Amazon Business · Amazon
Kapil Agarwal has been Director, WWCS Amazon Business at Amazon since September 2024 and has also been Director, Advertiser Success there since June 2026, based in Gurgaon, India, and describes leading a global business-to-business customer service team. At Amazon, Kapil Agarwal was Head of Global Operations, Amazon Business Customer Service from 2021 to 2024.
Krys Walsh-Allen
LinkedInExperience: Vice President, Customer Experience and Business Trends (CXBT) & Amazon WW Customer Service · Amazon
Krys Walsh-Allen has been Vice President, Customer Experience and Business Trends (CXBT) & Amazon WW Customer Service at Amazon since April 2024, based in Seattle. At Amazon, Krys Walsh-Allen was also Vice President, Customer Experience and Business Trends (CXBT) from 2019 to 2024 and Director & Head, Customer Experience and Business Trends (CXBT) from 2017 to 2019.
Manuel Berbuer
LinkedInExperience: Director, Customer Service Japan China Singapore · Amazon
Manuel Berbuer has been Director, Customer Service Japan China Singapore at Amazon since January 2025, based in Tokyo. At Amazon, Manuel Berbuer was also Director, Japan & China Customer Service from 2024 to 2025, Director, Customer Service in 2024 and General Manager, Operations from 2021 to 2024.
Satheesh Heddese
LinkedInExperience: VP, AWS Support · Amazon Web Services (AWS)
Satheesh Heddese has been VP, AWS Support at Amazon Web Services (AWS) since April 2025, based in Dallas, Texas. At AWS, Satheesh Heddese was also Director AWS Support Engineering from 2021 to 2025 and Head Amazon Internet Services Pvt.Ltd. Support Services from 2016 to 2021.
Teresa He
LinkedInExperience: Director of Customer Service · Amazon
Teresa He has been Director of Customer Service at Amazon since November 2025 and was a Director at Amazon from 2024 to 2025, based in the Los Angeles area. At Amazon, Teresa He was also Director of Product Management from 2019 to 2022 and Senior Project Manager from 2017 to 2019.
Choose the right perspective
Match the person's area, such as retail customer service, AWS Support, a regional operation or a newer business line, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Amazon?
- 02How do you decide which customer contacts should be solved by self-service and which need an associate?
- 03What has your own work taught you about keeping service quality consistent across sites and countries?
Reaching Amazon customer service leaders
How can I contact one of these Amazon customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 2 companies: Amazon and Amazon Web Services (AWS), based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Amazon customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Amazon customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.