10 American Financial Group operations leaders
David L Thompson Jr., President and Chief Operating Officer at Great American Insurance Group, is one of ten American Financial Group operations leaders, alongside a corporate claims COO and divisional vice presidents of operations, product and customer experience. A reader can learn how operations leaders work at American Financial Group from people who have held the role.
Professionals to explore
Adrienne Letts
LinkedInExperience: Divisional Assistant Vice President · Great American Insurance Group
Adrienne Letts has been Divisional Assistant Vice President at Great American Insurance Group since May 2024 and describes the role as AVP Operations with oversight of Product Development, Technology and Service. Adrienne Letts was Business Process Consulting Manager at Great American Insurance Group from 2019 to 2022 and Underwriting Product Specialist there from 2018 to 2019.
Darnella Schutzman
LinkedInExperience: Vice President- Product & Operations · Great American Insurance Group
Darnella Schutzman has been Vice President- Product & Operations at Great American Insurance Group since March 2026 and was AVP- Product & Operations there from 2024 to 2026. Darnella Schutzman was Head of Product & Insurance at Tint from 2023 to 2024 and Director of Product Management at LeaseLock from 2022 to 2023.
David L Thompson Jr.
LinkedInExperience: President and Chief Operating Officer · Great American Insurance Group
David L Thompson Jr. has been President and Chief Operating Officer at Great American Insurance Group since February 2022, and the profile headline also lists the American Financial Group Board of Directors. David L Thompson Jr. is based in Cincinnati, Ohio, and the listing shows the president and COO role as the current position.
Kristen Mielcarek
LinkedInExperience: Divisional VP of Operations Alternative Distribution · Great American Insurance Group
Kristen Mielcarek has been Divisional VP of Operations Alternative Distribution at Great American Insurance Group since June 2023 and was Vice President Operations at bolt from 2021 to 2023. Kristen Mielcarek was AVP of Operations at bolt from 2017 to 2021 and Business Engagement Director there from 2015 to 2017.
Nick Hummel
LinkedInExperience: Divisional SVP & Corporate Claims Chief Operating Officer · Great American Insurance Group
Nick Hummel has been Divisional SVP & Corporate Claims Chief Operating Officer at Great American Insurance Group since March 2025 and was Corporate Claims Chief Operating Officer there from 2024 to 2025. Nick Hummel was Divisional Vice President - Claim Operations at Great American Insurance Group from 2022 to 2024 and Director of Claim Operations - Corporate Claims there from 2016 to 2019.
Pete Frey
LinkedInExperience: Divisional Vice President Enterprise Telematics, Enterprise CRM, Customer Experience & Operations · Great American Insurance Group
Pete Frey has been Divisional Vice President Enterprise Telematics, Enterprise CRM, Customer Experience & Operations at Great American Insurance Group since May 2024 and was AVP Enterprise Telematics there from 2022 to 2024. Pete Frey was AVP, Commercial Lines Emerging Capabilities & Competitive Intelligence at Nationwide from 2021 to 2022 and Commercial Lines Telematics & Connected Business Director there from 2018 to 2021.
Philip Howard
LinkedInExperience: Divisional Vice President · Great American Insurance Group
Philip Howard has been Divisional Vice President at Great American Insurance Group since November 2022, and the profile headline reads Vice President of Operations & Analytics at Great American Insurance Group. Philip Howard was Divisional Assistant Vice President there from 2013 to 2022 and Underwriting Director at Navigators, a Brand of The Hartford from 2010 to 2013.
Rachel Niederhausen
LinkedInExperience: Divisional Assistant Vice President · Great American Insurance Group
Rachel Niederhausen has been Divisional Assistant Vice President at Great American Insurance Group since August 2022, and the profile headline reads Divisional AVP - Operations at Great American Insurance Group. Rachel Niederhausen is based in Nashville, Tennessee, and lists MBA and CPCU credentials with the name on the profile.
Tim Terlau
LinkedInExperience: Director of Flight Operations · American Financial Group
Tim Terlau is Director of Flight Operations at American Financial Group, a current role the listing places in the operations department at director level. Tim Terlau also lists Director of Flight Operations at American Financial/Hangar Acquition Corp. as a role held since March 2011.
Tom Allen
LinkedInExperience: VP Of Operations · Great American Insurance Group
Tom Allen has been VP Of Operations at Great American Insurance Group since March 2018 and was AVP of Operations at Great American Insurance Group from 1988 to 2018. Tom Allen is based in Seattle, Washington, and also lists AVP of Operations at Premier Lease & Loan Services from 2007 to 2010.
Choose the right perspective
Match the person's operations area, such as claims operations, division operations and analytics, product and service operations, or distribution operations, to the decision you face. Check when each person started the current role to judge how recent the experience is.
Questions to take into the conversation
- 01What did you focus on first when you took on your current operations role?
- 02How do you decide which operations work to share across business lines and which to keep separate?
- 03What has your own work taught you about measuring service quality in insurance operations?
Reaching American Financial Group operations leaders
How can I contact one of these American Financial Group operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 2 companies: Great American Insurance Group and American Financial Group, based on profile data retrieved on October 21, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach American Financial Group operations leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these American Financial Group operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
Request a correction or removal