Restaurants
10 Burger King operations leaders
These ten current and former Burger King operations leaders have held director-level or more senior operations roles with the Burger King franchisor, at Burger King or at Restaurant Brands International. A reader can learn how operations leaders work at Burger King from people who have held the role.
Professionals to explore
01—10Bryce Kaff
LinkedInExperience: Former Head of Operations, Burger King EMEA · Restaurant Brands International
Former Head of Operations, Burger King EMEA at Restaurant Brands International (2018–2022), in Switzerland. Bryce Kaff also held Head of Operations, Burger King Asia Pacific (2015–2018) and Director, Franchise Performance at Burger King (2014–2015), and is Vice President, Operations, International at Restaurant Brands International since 2022.
Craig Humphreys
LinkedInExperience: Sr. Director of Operations, Comapny Operations · Burger King®
Sr. Director of Operations, Comapny Operations at Burger King® since September 2025, in Pompano Beach, Florida, and Director of Operations, Company Operations there (2022–2025). The profile headline for Craig Humphreys reads Sr. Director of Operations, Company restaurants, and lists Director Of Operations at Patxi's Pizza (2010–2022).
Devin Healy
LinkedInExperience: Director, Operations - Burger King Canada · Restaurant Brands International
Director, Operations - Burger King Canada at Restaurant Brands International since March 2024, in Toronto, a role the profile places in Operations at director level. Devin Healy also held Sr. Manager, Ops Standards - Tim Hortons (2021–2024) and Manager, Franchise Performance - Tim Hortons (2019–2021) roles at Restaurant Brands International.
Eric Maust
LinkedInExperience: Sr. Director of Company Operations, Portfolio Strategy & Management · Burger King
Sr. Director of Company Operations, Portfolio Strategy & Management at Burger King since February 2024, in Miami; the profile headline places the role at Burger King Corporation, North America. Eric Maust is also listed as Sr. Director of Franchising and Business Development at Burger King since 2019 and was Director of Marketing Strategy and Execution there (2018–2019).
Jeannette Saade Bendeck,CDM,CFPP
LinkedInExperience: Former Director of Operations R&D,Burger King ,US & Canada · Restaurant Brands International
Former Director of Operations R&D,Burger King ,US & Canada at Restaurant Brands International (2022–2025), in Miami, a role the profile says involved leading a team in the development, testing and refinement of operational procedures for new and existing packaging and menu items for Burger King North America. Jeannette Saade Bendeck has been Director of Operations Standards International (APAC, LAC, EMEA) at Restaurant Brands International since 2025.
Mallory Matson
LinkedInExperience: Senior Director, Operations Strategy, Burger King US&C · Restaurant Brands International
Senior Director, Operations Strategy, Burger King US&C at Restaurant Brands International since May 2024, in New York. Mallory Matson also held Director, Restaurant Innovation & Franchisee Development, Burger King (2022–2024) and Senior Manager, Development Analytics, Burger King Americas (2020–2021) roles at Restaurant Brands International.
Marc Aust
LinkedInExperience: Vice President Operations Services · Burger King
Vice President Operations Services at Burger King since June 2024, in Miami, a role the profile places in Operations at vice president level. Marc Aust was also Senior Director Operations Transformation at Popeyes Louisiana Kitchen (2022–2024) and Director Operations Innovation at Domino's (2019–2022), according to the profile.
Nicolas Henrich
LinkedInExperience: RBI Chief Operating Officer BK US & Canada · Burger King
RBI Chief Operating Officer BK US & Canada at Burger King since November 2025, in Miami. Nicolas Henrich also held RBI VP, Head of Burger King US&C Finance (2022–2025) and RBI Director, Head of Latin America Development, Franchising and Finance (2013–2016) roles at Burger King, and serves on the board of the Burger King Foundation.
Shambrika Saunders
LinkedInExperience: General Manager, BK, US Central Division · Burger King
General Manager, BK, US Central Division at Burger King since February 2021, in Houston; the profile headline reads Senior Director, Brand Standards & Ops Execution, Burger King, US&C. Shambrika Saunders also held Director Of Training, BK Americas (2019–2021), Area Franchise Lead, Northeast (2016–2019) and company operations roles at Burger King.
Wesley Bidwell, MBA
LinkedInExperience: DIRECTOR, FRANCHISEE OPERATIONS, BURGER KING, NA · Restaurant Brands International
DIRECTOR, FRANCHISEE OPERATIONS, BURGER KING, NA at Restaurant Brands International since May 2021, in Leawood, Kansas, a role the profile says leads operations for Burger King restaurants in a major US metropolitan area in partnership with franchisees. Wesley Bidwell was also SR MANAGER, OPERATIONS EXECUTION, BURGER KING, NA there (2020–2021).
Choose the right perspective
Match the person's scope, such as US and Canada operations, operations services, company restaurants, franchisee operations in a market, operations strategy or an international region, to the question you bring. Check whether their Burger King role is current or past before asking how operations work there today.
Questions to take into the conversation
- 01How does a franchisor's operations team work with franchisees to lift sales and guest experience in a market?
- 02What does a company operations leader own at a brand where most restaurants are franchised?
- 03How do operations services and strategy teams turn new procedures into changes every restaurant adopts?
Reaching Burger King operations leaders
How can I contact one of these Burger King operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 3 companies: Restaurant Brands International, Burger King® and Burger King, based on profile data retrieved on October 13, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Burger King operations leaders?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Burger King operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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