10 CareFirst BlueCross BlueShield operations leaders
Susan Idzi, Senior Vice President, Operations CareFirst BlueCross BlueShield, is one of ten CareFirst operations leaders listed here, alongside people who hold VP of technical operations and director of operations roles. A reader can learn how operations leaders work at CareFirst BlueCross BlueShield from people who have held the role.
Professionals to explore
Aisha K. Ponds
LinkedInExperience: Vice President, Commerical Service Operations · CareFirst BlueCross BlueShield
Aisha K. Ponds has been Vice President, Commerical Service Operations at CareFirst BlueCross BlueShield since April 2024. Aisha K. Ponds was Associate Vice President, Customer Service Operations (2021–2024), Director of Stakeholder Escalations (2017–2021) and Senior Manager, Continuous Quality Improvement (2016–2017) at Blue Cross NC, and the profile describes experience in business process re-engineering.
Allison Hendrickson
LinkedInExperience: Vice President Technical Operations · CareFirst BlueCross BlueShield
Allison Hendrickson has been Vice President Technical Operations at CareFirst BlueCross BlueShield in Baltimore since May 2025. Allison Hendrickson was Director, Technical Operations (2021–2025), Director, PBM Operations (2018–2021), Program Manager, PBM Operations (2016–2018) and Sr Project Operations Analyst, PBM Operations (2015–2016) at CareFirst BlueCross BlueShield.
Amanda Walls
LinkedInExperience: Director of Operations (Federal Employee Program) · CareFirst BlueCross BlueShield
Amanda Walls has been Director of Operations (Federal Employee Program) at CareFirst BlueCross BlueShield in South Charleston, West Virginia since July 2018. Amanda Walls was Operations Manager (2007–2018), Operations Supervisor (2001–2007) and in Customer Service (1999–2001) at CareFirst BlueCross BlueShield, and the profile describes skills in mentoring leadership.
Cindy Nanasi
LinkedInExperience: VP, Strategic Enablement Communications and Operations · CareFirst BlueCross BlueShield
Cindy Nanasi has been VP, Strategic Enablement Communications and Operations at CareFirst BlueCross BlueShield in the Washington DC-Baltimore area since March 2023. Cindy Nanasi was VP, Segment Integration (2019–2023), providing shared services support for Medicare Advantage, Medicaid and Commercial P&Ls according to the profile, and Senior Director, CD Solutions Technical Support and Planning (2014–2019) at CareFirst BlueCross BlueShield.
Jeffrey Skwarek
LinkedInExperience: VP, Care Delivery and Clinical Operations · CareFirst BlueCross BlueShield
Jeffrey Skwarek has been VP, Care Delivery and Clinical Operations at CareFirst BlueCross BlueShield in the Washington DC-Baltimore area since February 2024, accountable for strategy and execution of the company's owned and partner provider-focused assets according to the profile. Jeffrey Skwarek was Principal Director at Accenture (2021–2024) and a Director at Guidehouse (2019–2021).
Larry Singer
LinkedInExperience: Director, PBM & Vision Operations · CareFirst BlueCross BlueShield
Larry Singer has been Director, PBM & Vision Operations at CareFirst BlueCross BlueShield since August 2025. Larry Singer worked in Strategic Enablement & Operations Healthworx - Innovation, Commercialization and Venture (2021–2025) and was Senior Director, Commercial and Specialty Information Technology (2019–2020) and Senior Director, Shared Services and Corporate Systems (2018–2019) at CareFirst BlueCross BlueShield.
Puneet Mehrotra
LinkedInExperience: Director of Operations · CareFirst BlueCross BlueShield
Puneet Mehrotra has been Director of Operations at CareFirst BlueCross BlueShield in Clarksville, Maryland since July 2024, and the profile headline lists healthcare and PBM strategy, enterprise operations and transformation. Puneet Mehrotra was a Senior Director at Elixir (2021–2024), and Product Operations Manager (2019–2021) and Facets Product Manager (2013–2019) at CareFirst BlueCross BlueShield.
Shawn Mcleod
LinkedInExperience: Vice President Operations · CareFirst BlueCross BlueShield
Shawn Mcleod has been Vice President Operations at CareFirst BlueCross BlueShield in Washington, D.C. since January 2014, and also lists a Director role at CareFirst BlueCross BlueShield from 2014. Shawn Mcleod also lists a Director Provider Information and Credentialing role at CareFirst BCBS from 2006, and the profile headline reads Vice President Operations at CareFirst BlueCross BlueShield.
Susan Idzi
LinkedInExperience: Senior Vice President, Operations CareFirst BlueCross BlueShield · CareFirst BlueCross BlueShield
Susan Idzi has been Senior Vice President, Operations CareFirst BlueCross BlueShield at CareFirst BlueCross BlueShield in the Ellicott City, Maryland area since February 2023. Susan Idzi also lists a Senior Director, Administrative, Training & Quality Services role at CareFirst BlueCross BlueShield, and the profile headline reads Senior Vice President, Operations CareFirst BlueCross BlueShield.
Tasha Bailey
LinkedInExperience: Director, Operations (Customer Service) · CareFirst BlueCross BlueShield
Tasha Bailey has been Director, Operations (Customer Service) at CareFirst BlueCross BlueShield in West Virginia since July 2022, and the profile headline reads Director, Service Operations and Business Optimization. Tasha Bailey was Manager, Business Optimization (Commercial Markets Division) (2014–2022), Training Manager (2010–2011) and Business Analyst (2005–2010) at CareFirst BlueCross BlueShield.
Choose the right perspective
Pick the person whose operations area, such as commercial service operations, technical operations, care delivery and clinical operations, pharmacy benefit operations or Federal Employee Program operations, matches the decision you are working on. Weigh their scope, since a director running one service team and a senior vice president over operations will describe the same problem differently.
Questions to take into the conversation
- 01What took most of your time in your operations role, and how did you decide what to handle yourself and what to delegate?
- 02How did you balance day-to-day service and claims performance against improvement and transformation work?
- 03What did you carry over from earlier roles that changed how you lead operations teams?
Reaching CareFirst BlueCross BlueShield operations leaders
How can I contact one of these CareFirst BlueCross BlueShield operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: CareFirst BlueCross BlueShield, based on profile data retrieved on October 18, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach CareFirst BlueCross BlueShield operations leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these CareFirst BlueCross BlueShield operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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