10 Centene customer service leaders
Vice President, Member & Provider Services, Vice President Contact Center Operations and Director, Call Center Operations are among the current titles on this list of Centene customer service leaders. A reader can learn how customer service leaders work at Centene from people who have held the role.
Professionals to explore
Anna Burkatovsky
LinkedInExperience: Senior Director, Contact Center Operations · Centene Corporation
Anna Burkatovsky has been Senior Director, Contact Center Operations at Centene Corporation since July 2025, based in the Washington DC-Baltimore Area, and the profile headline carries the same title. Anna Burkatovsky was Management Consultant Manager at Accenture from 2016 to 2025, according to the profile.
Dee Kohler
LinkedInExperience: Sr. Director, Member & Provider Services · Centene Corporation
Dee Kohler has been Sr. Director, Member & Provider Services at Centene Corporation since August 2024, based in Omaha, Nebraska. At Centene Corporation, Dee Kohler was Director, Member & Provider Services from 2022 to 2024 and Director Of Customer Service from 2020 to 2022, and was Director of Service Excellence at Prime Therapeutics from 2018 to 2020.
Ezra Easley
LinkedInExperience: Vice President, Contact Centers · Centene Corporation
Ezra Easley has been Vice President, Contact Centers at Centene Corporation since November 2024, a role the profile places in the Customer Service department. Ezra Easley was Vice President Operations at Health Net Federal Services from 2021 to 2024, Sr. Director there from 2017 to 2021 and Director, Call Center Operations there from 2011 to 2017.
Gabe Sanchez
LinkedInExperience: Vice President, Member & Provider Services · Centene Corporation
Gabe Sanchez has been Vice President, Member & Provider Services at Centene Corporation since June 2025, based in Tampa, Florida, and writes of building highly responsive call center teams. Gabe Sanchez was Sr. Director, Member Services at Centene Corporation from 2022 to 2025 and National Director, Contact Center at Modivcare from 2020 to 2022.
Kelly McArthur
LinkedInExperience: Director, Call Center Operations · Centene Corporation
Kelly McArthur has been Director, Call Center Operations at Centene Corporation since February 2005, based in Little Rock, Arkansas, with a profile headline of Director of Call Center Operations with Centene Corporation. The profile also lists Director Of Customer Service at Centene Corporation from 2005 to 2023 and EMR Project Lead at Arkansas Physician Management, Inc. from 1994 to 2005.
Kim Nocas
LinkedInExperience: Vice President Contact Center Operations · Centene Corporation
Kim Nocas has been Vice President Contact Center Operations at Centene Corporation since June 2024, based in Lutz, Florida. At Centene Corporation, Kim Nocas was Senior Director from 2022 to 2024, Director of Customer Service - Customer Experience Member Services from 2016 to 2022 and Senior Operations Manager - Offshore Account Operations from 2015 to 2016.
Michelle Bauer
LinkedInExperience: Senior Director, Contact Center Operations · Centene Corporation
Michelle Bauer has been Senior Director, Contact Center Operations at Centene Corporation since March 2025, based in Davenport, Florida, and has also held the title Director, Product Management there since March 2023. Michelle Bauer was Senior Manager, Data Analytics and Reporting at Centene Corporation from 2020 to 2023 and Director, Member Services at Catamaran from 2014 to 2017.
Rebecca Anderson
LinkedInExperience: Vice President Operations Issue Resolution & Service Quality · Centene Corporation
Rebecca Anderson has been Vice President Operations Issue Resolution & Service Quality at Centene Corporation since October 2025, based in St Louis, Missouri. At Centene Corporation, Rebecca Anderson was Staff Vice President Issue Resolution & Service Quality from 2023 to 2025, Director Operations, Member Issue Resolution (Ambetter) from 2019 to 2022 and Director, Operations, Ambetter Consumer Experience from 2015 to 2019.
Scott Baginski
LinkedInExperience: Director Contact Center Operations · Centene Corporation
Scott Baginski has been Director Contact Center Operations at Centene Corporation since July 2013, based in Buffalo, New York, with a profile headline of Director, Contact Center Operations, Centene. Scott Baginski was Director of Enrollment at Fidelis Care - New York from 2006 to 2013.
Shauna Leis
LinkedInExperience: VP Organizational Training, Member and Provider Services · Centene Corporation
Shauna Leis has been VP Organizational Training, Member and Provider Services at Centene Corporation since November 2024, based in Bowling Green, Kentucky. Shauna Leis was Vice President Client Services at Everise in 2024, Senior Director Client Services at Everise from 2022 to 2024 and Director Service Excellence and Implementations at Senture, LLC in 2022.
Choose the right perspective
Match the person's area, such as member and provider services, contact center operations, service training, or issue resolution and service quality, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your member or provider services role at Centene?
- 02How do you decide which member calls a contact center should resolve on the first contact and which go to care management or claims teams?
- 03What has your own work taught you about training contact center staff to handle member and provider calls?
Reaching Centene customer service leaders
How can I contact one of these Centene customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Centene Corporation, based on profile data retrieved on October 27, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Centene customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.