10 Chubb operations leaders
Executive vice president, senior vice president operations, vice president of operations, head of operations and director of operations are among the roles held by these ten Chubb operations leaders. A reader can learn how operations leaders work at Chubb from people who have held the role.
Professionals to explore
Brooke Drynan
LinkedInExperience: Vice President of Operations · Chubb
Brooke Drynan has been Vice President of Operations at Chubb since June 2024, based in Indio, California, and the profile lists operational strategy, knowledge management and claim processes among the responsibilities. Brooke Drynan was Vice President of Operations at Aon (2021–2024).
Gretchen Kiehl
LinkedInExperience: Vice President NA Personal Risk Services Operations · Chubb
Gretchen Kiehl has been Vice President NA Personal Risk Services Operations at Chubb since July 2021, based in Nazareth, Pennsylvania. Gretchen Kiehl was AVP Execution Lead Product Owner at Chubb (2019–2021) and Director Of Operations at Everest (2018–2019).
Jaime Suarez
LinkedInExperience: México Operations Director · Chubb
Jaime Suarez was México Operations Director at Chubb from August 2013 to December 2020, based in Miami, and has been Vice President Business Transformation - LATAM at Chubb since December 2020. Jaime Suarez was also Regional Operations Manager (2013) and Regional Operations PM Business Analyst (2004–2013) at Chubb.
João Paulo Mirosvick
LinkedInExperience: Diretor de Operacões Latam - Consumer Lines · Chubb
João Paulo Mirosvick has been Diretor de Operacões Latam - Consumer Lines at Chubb since October 2022, based in São Paulo. João Paulo Mirosvick was Diretor Executivo de Operações (Operações, Sistemas e Sinistro) at CNP Seguradora (2016–2022) and Gerente Executivo de Operações at Chubb (2008–2016).
Justin Morgan
LinkedInExperience: Director of Operations, Commercial, EMEA · Chubb
Justin Morgan has been Director of Operations, Commercial, EMEA at Chubb since December 2025, based in the United Kingdom. Justin Morgan was Director, EMEA Operations Service Centres (2023–2025) and Director of Operations - UK, Ireland & South Africa (2021–2023) at Chubb.
Mike Jones
LinkedInExperience: VP Chubb Group Global Operations Officer and North America Technology and Operations · Chubb
Mike Jones has been VP Chubb Group Global Operations Officer and North America Technology and Operations at Chubb since September 2024, based in the United States. Mike Jones was COO North America Operations & Technology (2023–2024) and EVP Global Technology and Operations (2022–2023) at Chubb.
Sarah Walsh
LinkedInExperience: Vice President · Chubb
Sarah Walsh has been Vice President at Chubb since August 2005, based in Bermuda, and the profile headline describes the role as head of operations. Sarah Walsh also lists a Vice President role at ACE Bermuda Insurance Ltd. since 2005, and was a Casualty Underwriter at Zurich Global Energy (2000–2005).
Simon Armstrong
LinkedInExperience: Head of Operations & Transformation, Asia Pacific · Chubb
Simon Armstrong has been Head of Operations & Transformation, Asia Pacific at Chubb since November 2025, based in Singapore. Simon Armstrong also lists Head of Technology Business Office - Asia Pacific (2023–2026) and was Head of Administration, IT & Operations - Asia Pacific (2014–2022) at Chubb.
Stoyan Konaktchiev
LinkedInExperience: Executive Vice President, Head of North America Commercial Retail Operations · Chubb
Stoyan Konaktchiev has been Executive Vice President, Head of North America Commercial Retail Operations at Chubb since November 2024, based in Simsbury, Connecticut. Stoyan Konaktchiev was Executive Vice President, Head of North America Digital Engine and Operating Model (2024) and Head of North America Commercial Insurance Underwriting Operations (2020–2024) at Chubb, and VP Operations Small Business and Underwriting Centers at Travelers (2017–2020).
Tony Carvalho
LinkedInExperience: Senior Vice President Operations · Chubb
Tony Carvalho has been Senior Vice President Operations at Chubb since November 2021, based in the Greater Toronto Area. Tony Carvalho was Vice President Operations at Chubb (2019–2021) and Vice President, Field Operations, Canada at Travelers Canada (2010–2019).
Choose the right perspective
Match the person's region and business line, such as North America commercial, personal risk, Latin America or EMEA, to the decision you face. Weigh how senior the role is and how close their part of the operation sits to your question.
Questions to take into the conversation
- 01How did you organize the operations teams for the business you supported?
- 02What did you learn about running digital and process changes across regions?
- 03How did you measure service quality and cost in your operation?
Reaching Chubb operations leaders
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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