10 Cigna customer service leaders
Vice presidents of customer service, a managing director of pharmacy customer service operations, a head of employer group medical contact centers and directors of customer service make up this list of Cigna customer service leaders. A reader can learn how customer service leaders work at Cigna from people who have held the role.
Professionals to explore
Ami Bhatt, Pharm D, MBA
LinkedInExperience: Vice President Customer Service and Operations · Cigna Healthcare
Ami Bhatt has been Vice President Customer Service and Operations at Cigna Healthcare since May 2025, based in Los Angeles, in a role the listing places in the Customer Service department. Ami Bhatt was Vice President Quality, Clinical Services and Operations at Carelon from 2021 to 2025 and Sr. Director II Health and Wellness Operations at Walmart from 2013 to 2021.
Brad Utter
LinkedInExperience: Head of Employer Group Medical Contact Centers · The Cigna Group
Brad Utter has been Head of Employer Group Medical Contact Centers at The Cigna Group since October 2025, based in Minneapolis. Brad Utter was Associate Vice President | Provider and Member Contact Centers | Medicaid at Humana from 2022 to 2025 and Assistant Vice President | Employee Benefits Contact Center at Voya Financial from 2018 to 2019, and the profile names customer engagement as a specialty.
Chris Dameron
LinkedInExperience: Vice President Customer Service · The Cigna Group
Chris Dameron has been Vice President Customer Service at The Cigna Group since November 2023, based in Richmond, Virginia, leading global customer service operations across Cigna's lines of business including US Employer, Government, Pharmacy and MDLive. Chris Dameron was Senior Director, Contact Center Strategy at Capital One from 2013 to 2016 and Vice President, Digital Customer Experience there from 2019 to 2022.
Christine Bowling
LinkedInExperience: Managing Director, Customer Service Operations - Pharmacy Benefit Services · The Cigna Group
Christine Bowling has been Managing Director, Customer Service Operations - Pharmacy Benefit Services at The Cigna Group since December 2025, in a role the listing places in the Customer Service department. Christine Bowling was Vice President, CX & Loyalty at SimpliSafe in 2025, Senior Director, CX & Loyalty there from 2023 to 2025 and Director of Customer Loyalty Operations there from 2021 to 2022.
Dale Sahs
LinkedInExperience: Sr. Director, Customer Service Operations · Cigna-Evernorth
Dale Sahs has been Sr. Director, Customer Service Operations at Cigna-Evernorth since April 2025, based in Phoenix, and was Director, Customer Service Operations there from May 2024 to April 2025. Dale Sahs was Head Of Customer Support at Houzz from 2018 to 2022 and Vice President, Client Services at Flare from 2022 to 2023.
Fi La
LinkedInExperience: Senior Director, Customer Experience | Quality Reinforcement & Performance Insights · The Cigna Group
Fi La has been Senior Director, Customer Experience | Quality Reinforcement & Performance Insights at The Cigna Group since September 2026. Fi La was Director, Customer Experience | Quality Management Operations at Capital One from 2022 to 2026 and Sr. Manager, Operations Servicing Strategy | Tier 2 Escalation there from 2019 to 2021.
Johann Jäger
LinkedInExperience: Head Of Customer Service · Cigna Healthcare International Health
Johann Jäger has been Head Of Customer Service at Cigna Healthcare International Health since March 2021 and Head of Customer Success & CX Office there since October 2024, based in the Greater Madrid Metropolitan Area. At Cigna Healthcare International Health, Johann Jäger was also Team Manager Contact Center from 2017 to 2021.
Kyle Harris, MBA
LinkedInExperience: Director of Operations · Cigna Healthcare
Kyle Harris has been Director of Operations at Cigna Healthcare since May 2024, based in Apison, Tennessee, with a headline that begins Customer Service Director, and the profile describes experience leading large-scale contact centers. At Cigna Healthcare, Kyle Harris was also Chief of Staff from 2022 to 2024 and Customer Service Manager in 2020.
Shelby O'Brien
LinkedInExperience: Customer Service Director · Cigna Healthcare
Shelby O'Brien has been Customer Service Director at Cigna Healthcare since November 2022, based in Rio Rancho, New Mexico, and describes being an experienced contact center operations leader. Shelby O'Brien was Customer Service Senior Manager at Express Scripts Pharmacy Benefit Services from 2021 to 2022 and Customer Service Manager there from 2015 to 2021.
Tess Funaro
LinkedInExperience: Director Of Customer Service · Cigna Healthcare
Tess Funaro has been Director Of Customer Service at Cigna Healthcare since November 2021, based in the Greater Chattanooga area. At Cigna Healthcare, Tess Funaro was also Senior Customer Service Manager in 2021, Senior Operations Manager from 2019 to 2021 and Customer Service Senior Manager from 2018 to 2019.
Choose the right perspective
Match the person's area, such as pharmacy benefit service, employer group medical contact centers, international customer service or service quality, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Cigna?
- 02How do you decide which customer questions should be handled by phone and which by digital channels?
- 03What has your own work taught you about measuring service quality?
Reaching Cigna customer service leaders
How can I contact one of these Cigna customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 4 companies, including Cigna Healthcare, The Cigna Group and Cigna-Evernorth, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Cigna customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Cigna customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.