10 Cincinnati Financial operations leaders
Carolyn MacDonald, Commercial Lines, Vice President of Operations at The Cincinnati Insurance Companies, is one of ten Cincinnati Financial operations leaders listed here, alongside people who hold vice president and director roles in operations at the company. A reader can learn how operations leaders work at Cincinnati Financial from people who have held the role.
Professionals to explore
Alex Stultz
LinkedInExperience: Senior Director, Reinsurance Operations and Claims · The Cincinnati Insurance Companies
Alex Stultz has been Senior Director, Reinsurance Operations and Claims at The Cincinnati Insurance Companies since April 2025 and was Director II, Reinsurance Operations and Claims there from 2024 to 2025. Alex Stultz was a Sr. Analyst - Reinsurance at Core Specialty Insurance Holdings, Inc. from 2023 to 2024 and Vice President, Operations at Ohio National Financial Services from 2019 to 2023.
Anne Balfour
LinkedInExperience: Assistant VP Claims Operations · The Cincinnati Insurance Companies
Anne Balfour has been Assistant VP Claims Operations at The Cincinnati Insurance Companies since February 2022, with a headline naming headquarters claims operations. Anne Balfour was Claims Technology Manager there from 2012 to 2022 and Claims Technology Supervisor at The Cincinnati Insurance Companies from 2003 to 2012.
Brian White, CFE, CIFI, FCLS
LinkedInExperience: Assistant Vice President and Field Operations Manager · The Cincinnati Insurance Companies
Brian White, CFE, CIFI, FCLS has been Assistant Vice President and Field Operations Manager at The Cincinnati Insurance Companies since February 2022, in the Special Investigations Unit. Brian White was Field Operations Manager Secretary - Special Investigations Unit there from 2021 to 2022 and Assistant Manager - Special Investigations Unit at the company from 2015 to 2017.
Carolyn MacDonald
LinkedInExperience: Commercial Lines, Vice President of Operations · The Cincinnati Insurance Companies
Carolyn MacDonald has been Commercial Lines, Vice President of Operations at The Cincinnati Insurance Companies since January 2020, describing work as a strategic integrator of solutions to drive operational excellence. Carolyn MacDonald was Commercial Lines, Director of Operations-Assistant Vice President there from 2016 to 2020 and P&C Portfolio Manager-Assistant Secretary from 2013 to 2016.
Chad Dowdy, CPCU, AIC, AIM
LinkedInExperience: Vice President, Claims Resource Operations · The Cincinnati Insurance Companies
Chad Dowdy, CPCU, AIC, AIM has been Vice President, Claims Resource Operations at The Cincinnati Insurance Companies since January 2024, with a headline naming headquarters claims resource operations. Chad Dowdy was Assistant Vice President, Assistant Property Claims Manager there from 2019 to 2024 and Superintendent Property Claims from 2015 to 2019.
Christy Scherpenberg, CPA
LinkedInExperience: Director Of Operations · The Cincinnati Insurance Companies
Christy Scherpenberg, CPA was Director Of Operations at The Cincinnati Insurance Companies from June 2018 to October 2022 and has been Senior Director I there since April 2026. Christy Scherpenberg was Director II Reinsurance at The Cincinnati Insurance Companies from 2023 to 2026, Assistant Treasurer there from 2016 to 2018 and Accounting Director from 2015 to 2016.
Jeff Spangler
LinkedInExperience: Loss Control Director of Operations · The Cincinnati Insurance Companies
Jeff Spangler has been Loss Control Director of Operations at The Cincinnati Insurance Companies since September 2018 and also lists Sr Technical Specialist - Operations at Cincinnati Insurance Companies since October 2014. Jeff Spangler was a Loss Control Technical Specialist, Workers Comp there from 2012 to 2014 and a Safety Manager at Dana Corporation from 1999 to 2002.
Jim Streicher, CPCU
LinkedInExperience: Vice President Operations, Personal Lines · The Cincinnati Insurance Companies
Jim Streicher, CPCU has been Vice President Operations, Personal Lines at The Cincinnati Insurance Companies since January 2019 and also lists a Vice President role at the company since July 1995. Jim Streicher served as a Lieutenant, Supply Corps in the US Navy from 1991 to 1995 and is based in Cleves, Ohio.
Lindsay K. Hall, CPCU, MBA
LinkedInExperience: AVP, Senior Operations Leader · The Cincinnati Insurance Companies
Lindsay K. Hall, CPCU, MBA has been AVP, Senior Operations Leader at The Cincinnati Insurance Companies since July 2023, describing a focus on bringing efficiency and scalability to process with data-driven insights. Lindsay K. Hall was a Commercial Lines Operations Specialist there from 2021 to 2023 and Commercial Lines Underwriting Manager from 2017 to 2021.
Patty Carson
LinkedInExperience: Vice President of Commercial Operations · The Cincinnati Insurance Companies
Patty Carson has been Vice President of Commercial Operations at The Cincinnati Insurance Companies since August 2026. Patty Carson was Director of Sales Operations there from 2021 to 2026, Senior Manager, Sales Underwriting and Agency Support from 2019 to 2021 and Manager Sales Operations at The Cincinnati Insurance Companies from 2016 to 2019.
Choose the right perspective
Pick the person whose operation is closest to your question, since commercial and personal lines operations, claims operations, reinsurance, special investigations and loss control field work involve different work. Check the dates on each role to see how current the experience is.
Questions to take into the conversation
- 01What did you change first when you took over your current operation, and how did you judge whether it worked?
- 02How do you decide which processes to standardize and which to leave to individual teams?
- 03What have you learned from your own work about keeping service steady while processes change?
Reaching Cincinnati Financial operations leaders
How can I contact one of these Cincinnati Financial operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: The Cincinnati Insurance Companies, based on profile data retrieved on October 19, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Cincinnati Financial operations leaders?
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Can an AI agent ask one of these Cincinnati Financial operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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