Banking
10 Citi operations leaders
These ten current and former Citi operations leaders hold or have held chief operating officer, managing director and head of operations roles at Citi. A reader can learn how operations leaders build and run their teams in banking companies.
Professionals to explore
01—10Ajay Shah
LinkedInExperience: Managing Director - Head of Japan, Asia North and Australia Services Operations · Citi
Managing Director - Head of Japan, Asia North and Australia Services Operations at Citi since August 2025. Former Managing Director - Head of North Asia and Australia TTS Operations (2023–2025) and Director - Head of ASEAN TTS Client Operations (2014–2023) at Citi.
Anand Selva
LinkedInExperience: Chief Operating Officer · Citi
Chief Operating Officer at Citi since March 2023, a role the profile lists at the C-level in general management. The profile also lists CEO, Personal Banking and Wealth Management at Citi as a current role since 2022, and CEO, Global Consumer Bank (2021–2022) and CEO, US Consumer Bank (2018–2021) at Citi.
Claudia Rinschler
LinkedInExperience: Managing Director, Global COO - Citi Trust · Citi
The profile lists Managing Director, Global COO - Citi Trust as a current role starting in 2009, described as Global Chief Operating Officer for Citi Private Bank's US and International trust business, managing 110 people across seven locations. Former COO for International Trust Business at Citi (2003–2009).
Declan Kane
LinkedInExperience: Managing Director. Head of Operations, Citibank Europe PLC · Citi
Managing Director. Head of Operations, Citibank Europe PLC at Citi since September 2025, a legal vehicle role the profile says covers operations across Services, Markets, Banking and Wealth within CEP, with an ExCo seat. Former Managing Director - Europe Securities Services Operations (2022–2025) and Director Global Head of Issuer Operations (2018–2022) at Citi.
Jalpa Bhavsar
LinkedInExperience: Managing Director, Chief Operating Officer, Citi Global Wealth Operations · Citi
Former Managing Director, Chief Operating Officer, Citi Global Wealth Operations (2022–2026), and Managing Director Office of the CFO at Citi since 2026. Former Managing Director, Head of Operations Analytics & Reporting, Personal Banking & Wealth Management (2018–2022) and SVP, Collections, Fraud, AML, KYC Operations (2011–2018) at Citi.
Lucy Dorr
LinkedInExperience: Managing Director, Enterprise O&T, Head of Operational Excellence Strategy & Control, & ICG Ops lead · Citi
Managing Director, Enterprise O&T, Head of Operational Excellence Strategy & Control, & ICG Ops lead at Citi since November 2022, in the operations department. Former Chief Operating Officer of the Group Payments Board at Credit Suisse (2020–2022).
Rajen Shah
LinkedInExperience: Global Chief Operating Officer, Technology and Business Enablement · Citi
Global Chief Operating Officer, Technology and Business Enablement at Citi since June 2024. Former Global Chief Operating Officer, Operations and Technology (2023–2024), Global Chief Operating Officer, Enterprise Operations and Technology (2023) and Global Chief Administrative Officer, Enterprise Operations and Technology (2021–2023) at Citi.
Raymond Gaetano
LinkedInExperience: Managing Director - Head of Global Private Bank Operations · Citi
The profile lists Managing Director - Head of Global Private Bank Operations at Citi as a current role starting in 2010, and describes serving as Head of Global Operations, Institutional Clients Group - Citi Private Bank. Former Head of Brokerage & Advisory Operations at Citi (2006–2010).
Senthilkumar Sridharan
LinkedInExperience: Director, Head of Global Operations - Citi Commerical Cards · Citi
Director, Head of Global Operations - Citi Commerical Cards at Citi since December 2017, a role the profile describes as responsible for global operations for Citi Commercial Cards. Former SVP, Head of Operations, Commercial Cards Business, Europe, Middle East & African Markets at Citi (2014–2017).
Simon Bracken
LinkedInExperience: Managing Director, Global Head of Issuer Services Operations, Securities Services, Citi · Citi
Managing Director, Global Head of Issuer Services Operations, Securities Services, Citi since 2022; the profile says the role leads 450 employees across 9 countries. Former Managing Director, EMEA Head of Custody & Global Head of Transaction Management (2019–2022) and Director, Direct Custody Operations EMEA (2015–2019) at Citi.
Choose the right perspective
Match the person's business and region to your question, since securities services, private bank, wealth, cards and enterprise operations work under different rules and volumes. Check whether the person's Citi role is current or former before relying on it for how the bank operates today.
Questions to take into the conversation
- 01How does a business-line COO at a global bank divide work with central operations and technology teams?
- 02What does it take to run operations for one legal entity across several businesses and countries?
- 03How do bank operations teams measure and improve operational excellence and controls?
Reaching Citi operations leaders
How can I contact one of these Citi operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Citi, based on profile data retrieved on October 5, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Citi operations leaders?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
Request a correction or removal