Banking
10 consumer lending collections experts
These ten professionals have managed collections teams and operations at consumer lenders. A reader can learn how consumer lenders organize collections and work with borrowers who fall behind on payments.
Professionals to explore
01—10Christopher Boddie
LinkedInExperience: Late stage collections manager · Santander Consumer USA
Late stage collections manager at Santander Consumer USA since November 2015. Former Manager at Fresh View Solutions (2014–2015) and collection manager at P. Scott lowery (2011–2013) and Leading Edge Recovery Solutions, LLC (2008–2011). The profile mentions knowledge of portfolio management procedures, loan servicing guidelines and loan modification.
Eric Van Eaton
LinkedInExperience: Vice President of Servicing · Consumer Portfolio Services
Vice President at Global Lending Services LLC since February 2016. Former Vice President of Servicing (2009–2014) and Call Center Manager (2002–2009) at Consumer Portfolio Services. The profile describes managing a west coast call center servicing central, mountain and pacific time zone accounts and analyzing performance to develop and implement collection strategy.
Gusmaro Quintanilla
LinkedInExperience: Division Leader- Credit Card Collections · JPMorganChase
Former Division Leader- Credit Card Collections (2015–2021), Division Leader- Chase Auto Finance (2012–2015) and Collections Supervisor (2009–2012) at JPMorganChase. Manager at Santander Consumer USA since June 2021. Former Wholesale Supervisor at Ford Credit (2007–2009).
Jason VanHeirseele
LinkedInExperience: Collections Section Manager · Volkswagen Financial Services | U.S.
Collections Section Manager at Volkswagen Financial Services | U.S. since December 1998; the profile also refers to the role as Collections Section Manager at VW Credit, Inc. The listing places the role in the Finance & Accounting department at Manager level.
Kristina Knobeloch
LinkedInExperience: Assistant Vice President collections · Prestige Financial Services
Former Assistant Vice President collections (2006–2017), Assistant Vice President Loss Mitigation (2017–2025) and Account Manager (2005–2006) at Prestige Financial Services. Servicing Team Lead at Paramount Capital Group since March 2026. The profile describes expertise in loss mitigation, account recovery and customer-facing team leadership.
Lori Bonifaci
LinkedInExperience: Back End Collections Manager · Citifinancial Auto
Former Back End Collections Manager at Citifinancial Auto (2003–2010). Operations Manager at OneMain Financial since October 2022 and former Operations Analyst Lead there (2015–2022). The profile describes operations experience in retail installment loans, auto finance and personal loans, and knowledge of default operations.
Raquel Queen
LinkedInExperience: Collections Manager · Exeter Finance
Collections Manager at Exeter Finance since June 2020, where the profile describes monitoring loan services processes to ensure compliance with FDCPA. Other listed Exeter Finance roles are Senior Quality Assurance Analyst (2016–2020) and Reinstatement Team Lead (2012–2016). Former Loss Mitigation Specialist at GM Financial (2008–2012).
Raviinder Singh
LinkedInExperience: Head of Collections · CreditSea
Head of Collections at CreditSea since July 2026, where the profile describes leading the end-to-end collections function across the delinquency lifecycle, from pre-due and early stage to late stage, recoveries, settlements and legal collections. Former Senior Collections Head at FLot (2026), and former Senior Manager-Zonal Head Mumbai Zone (2016–2023) and Zonal Head Mumbai for Tele Collections (2016–2023) at Home Credit India.
Sanjeev Malik
LinkedInExperience: Area Collections Manager · Bajaj Auto Credit Limited
Area Collections Manager at Bajaj Auto Credit Limited since July 2024. Former Area Collections Manager at L&T Finance (2023–2024), Collections Manager at HDB Financial Services Ltd. (2021–2023) and Collections Manager at Magma Fincorp (Now Poonawalla Fincorp) (2020–2021).
Stephanie Noeren Tokunaga
LinkedInExperience: Collections Senior Manager · GM Financial
Collections Senior Manager at GM Financial since March 2025, where the profile describes responsibility for Early Collections, Salvage and Remarketing. Other listed GM Financial roles include Collections Manager (2020–2023), Consorcio Manager (2023–2025) and International Accelerated Development Programme (IADP) (2017–2020).
Choose the right perspective
Match the person's loan type and market to yours, since auto loans, credit cards and small personal loans call for different collection approaches and rules. Also decide whether you need someone focused on early stage contact, late stage recovery or the full delinquency cycle.
Questions to take into the conversation
- 01How do you segment delinquent accounts and decide which treatment each segment gets?
- 02Which measures do you track daily to judge whether collections are working?
- 03How do you keep collectors compliant with debt collection rules while still hitting recovery targets?
Reaching consumer lending collections experts
How can I contact one of these consumer lending collections experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 10 companies, including Santander Consumer USA, Consumer Portfolio Services and JPMorganChase, based on profile data retrieved on October 4, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach consumer lending collections experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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