10 Consumers Energy customer service leaders
SVP & Chief Customer & Growth Officer, Executive Director of Customer Experience & Channel Delivery and Director of Customer Experience Delivery are current titles held by these Consumers Energy customer service leaders. A reader can learn how customer service leaders work at Consumers Energy from people who have held the role.
Professionals to explore
Allison Reis, MBA
LinkedInExperience: Director of Customer Experience · Consumers Energy
Allison Reis has been Director of Customer Experience at Consumers Energy since October 2025, based in Clarkston, Michigan, with the role listed under Customer Service. At Consumers Energy, Allison Reis was also Director, Product Management (Demand Side Management Products) from 2024 to 2025 and Manager, Product Management from 2021 to 2024.
Brian Lewis
LinkedInExperience: Senior Executive Director · Consumers Energy
Brian Lewis is a former Executive Director, Customer Operations at Consumers Energy, a role held from July 2019 to August 2025, based in Grand Rapids, Michigan. Brian Lewis has been Senior Executive Director at Consumers Energy since July 2025, a role the profile says leads a unified organization integrating customer operations and customer products, and was Director, Customer Operations Billing & Revenue Assurance there from 2018 to 2019.
Corey Nykamp
LinkedInExperience: Director of Customer Experience Delivery · Consumers Energy
Corey Nykamp has been Director of Customer Experience Delivery at Consumers Energy since February 2022, a role the profile says oversees the company's contact centers and customer care operations. At Consumers Energy, Corey Nykamp was also Director of Customer Billing Services from 2019 to 2022 and Information Technology Portfolio Manager from 2014 to 2019.
Erik Sajdak
LinkedInExperience: Director, Digital Customer Experience Operations · Consumers Energy
Erik Sajdak has been Director, Digital Customer Experience Operations at Consumers Energy since May 2018, a role the profile places in Jackson County, Michigan under Operations at Director level. Erik Sajdak was Manager II, Client Services at IQense, LLC from 2011 to 2018 and Director, Client Solutions at HelloWorld, Inc. from 2008 to 2010.
Jacqueline Knight
LinkedInExperience: Director of Customer Operations · Consumers Energy
Jacqueline Knight has been Director of Customer Operations at Consumers Energy since December 2025, based in Clio, Michigan, and the headline reads Director of Customer Operations (Billing). Jacqueline Knight was Sr Billing Manager at Consumers Energy from 2016 to 2025 and Branch Manager at Huntington National Bank from 2013 to 2016.
Jessica Byrom, MBA
LinkedInExperience: Executive Director of Customer Experience & Channel Delivery · Consumers Energy
Jessica Byrom has been Executive Director of Customer Experience & Channel Delivery at Consumers Energy since September 2025, based in East Lansing, Michigan. At Consumers Energy, Jessica Byrom was also Director of Customer Strategy from 2024 to 2025, Director of Residential Demand Side Management from 2021 to 2024 and Director, Customer Operational Performance from 2020 to 2021.
Lauren Snyder
LinkedInExperience: SVP & Chief Customer & Growth Officer · Consumers Energy
Lauren Snyder has been SVP & Chief Customer & Growth Officer at Consumers Energy since July 2025, based in Grand Rapids, Michigan. At Consumers Energy, Lauren Snyder was also Vice President of Customer Experience from 2017 to 2025, Executive Director, Customer Experience & Marketing Strategy from 2016 to 2017 and Policy & Research Director from 2015 to 2016.
Paula Silverthorn, MBA
LinkedInExperience: Director, Digital Operations, Customer Experience · Consumers Energy
Paula Silverthorn has been Director, Digital Operations, Customer Experience at Consumers Energy since January 2026, a role the profile places in Jackson County, Michigan. Paula Silverthorn was VP | Head of North America Digital Solutions & Delivery (Automotive) at Endava from 2023 to 2026 and Manager | Digital Product Management – Customer Experience (Service Leads) at General Motors from 2019 to 2021.
Peter Edghill
LinkedInExperience: Former Director of Customer Services · Consumers Energy
Peter Edghill is a former Director of Customer Services at Consumers Energy, a role held from May 2010 to June 2011, based in Greater St. Louis. Peter Edghill was Manager, Contact Center Governance at Chrysler LLC from 1978 to 2008 and describes being a customer service director with experience providing customer care in the automotive and energy industries.
Tobin Williams
LinkedInExperience: Executive Director, Customer Experience · Consumers Energy
Tobin Williams has been Executive Director, Customer Experience at Consumers Energy since February 2023 and describes leading an integrated customer experience ecosystem there. At Consumers Energy, Tobin Williams was also Executive Director, Product Mgt & Experience Design from 2015 to 2023 and Director, Customer & Digital Strategy from 2011 to 2015.
Choose the right perspective
Match the person's area, such as contact center operations, billing operations, digital customer experience or channel delivery, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Consumers Energy?
- 02How do you decide which customer contacts should move to digital channels and which need a live agent?
- 03What has your own work taught you about reducing billing errors and the customer contacts they cause?
Reaching Consumers Energy customer service leaders
How can I contact one of these Consumers Energy customer service leaders?
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.