10 DoorDash customer service leaders
Vice President, Customer Experience - International, Head of Global Support and Integrity Operations and Director, Support Strategy & Operations are among the roles held by these ten DoorDash customer service leaders, some of whom have since moved on. A reader can learn how customer service leaders work at DoorDash from people who have held the role.
Professionals to explore
Arielle Salomon
LinkedInExperience: Former Vice President, Customer Experience & Integrity · DoorDash
Arielle Salomon is a former DoorDash customer service leader who was Vice President, Customer Experience & Integrity at DoorDash from 2023 to 2025 and describes leading strategy and operations of customer experience. At DoorDash, Arielle Salomon was also Senior Director, Head of Customer Experience from 2021 to 2022 and Director of Customer Experience from 2019 to 2021, and has been Senior Vice President Global Operations at Navan since May 2026.
Carey Ransone
LinkedInExperience: Former Director Customer Experience · DoorDash
Carey Ransone is a former DoorDash customer service leader who was Director Customer Experience at DoorDash from 2023 to 2026, based in Chicago, and Senior Manager, Strategy & Ops - Merchant Experience at DoorDash from 2021 to 2023. Carey Ransone has been Director Strategy & Operations at Whatnot since June 2026 and was a Consultant at Boston Consulting Group (BCG) from 2019 to 2021.
Carolin Arami
LinkedInExperience: Director - Customer Experience S&O · DoorDash
Carolin Arami has been Director - Customer Experience S&O at DoorDash since April 2025, based in San Francisco, and describes leading the automation of support through AI-driven chat and voice experiences, along with customer segmentation strategy and support strategy for the loyalty program. The listing shows the DoorDash role as the current position.
Dan Addicott
LinkedInExperience: Director - EMEA Defect Elimination & Customer Experience · DoorDash
Dan Addicott has been Director - EMEA Defect Elimination & Customer Experience at DoorDash since July 2026, based in Dubai, and describes leading defect elimination across DoorDash EMEA (Deliveroo & Wolt). Dan Addicott was Head of Customer Experience at Amazon from 2018 to 2025 and Senior Program Manager, Customer Experience at Amazon from 2017 to 2018.
Juan Dominguez
LinkedInExperience: Director, Support Strategy & Operations · DoorDash
Juan Dominguez has been Director, Support Strategy & Operations at DoorDash since December 2022, based in the New York City area. At DoorDash, Juan Dominguez was also Director, Head of Global Support Operations from 2021 to 2022 and Senior Manager, Global Support Operations from 2020 to 2021, and was Senior Manager, Member and Driver Services at Via from 2019 to 2020.
Ken Willis
LinkedInExperience: Head of Global Support and Integrity Operations · DoorDash
Ken Willis has been Head of Global Support and Integrity Operations at DoorDash since May 2025, based in Plano, Texas. Ken Willis was Director, Global Operations, Manufacturing and Supply Chain, Ring and Blink at Amazon from 2023 to 2025, SVP, Global Member Support and International Operations at Peloton Interactive from 2020 to 2022 and Director, WW Product & Tech, Shipping and Delivery Support at Amazon from 2019 to 2020.
Paula Andersen
LinkedInExperience: Former Director, Head of Support · DoorDash
Paula Andersen is a former DoorDash customer service leader who was Director, Head of Support at DoorDash from 2020 to 2022, a role the profile places in Phoenix, Arizona, with oversight of customer service centers in Phoenix. Paula Andersen has been Senior Director Support SeatGeek at SeatGeek since September 2022 and was Senior Director Of Operations at Epiq from 2019 to 2020.
Pratyush Kumar
LinkedInExperience: Senior Director, Strategy & Operations - Customer Experience · DoorDash
Pratyush Kumar has been Senior Director, Strategy & Operations - Customer Experience at DoorDash since July 2026, based in Copenhagen, and describes heading S&O teams for Customer Experience in EMEA (Wolt and Deliveroo). Pratyush Kumar was Head of Global Support Operations at Wolt from 2023 to 2026 and Head of Homeowner and Customer Experience (VP - Operations) at OYO Vacation Homes from 2022 to 2023.
Sydney Light
LinkedInExperience: Director, Merchant Operations & Support · DoorDash
Sydney Light has been Director, Merchant Operations & Support at DoorDash since April 2025, based in Phoenix, Arizona, and has also held the role Director, Merchant Operations there since September 2022. Sydney Light was Senior Manager, Merchant Operations at DoorDash from 2020 to 2022 and Senior Project Manager at Uber in 2019.
Zertashia Awan
LinkedInExperience: Vice President, Customer Experience - International · DoorDash
Zertashia Awan has been Vice President, Customer Experience - International at DoorDash since April 2026, based in Dubai, and describes the role as covering customer experience for Wolt and Deliveroo. Zertashia Awan was Director Customer Experience - Americas, Europe, Middle East, Africa, and Asia Pacific at Amazon from 2024 to 2026 and Director - Customer Service, MEA at Amazon from 2020 to 2024.
Choose the right perspective
Match the person's area, such as global support operations, merchant support, support automation or the international business, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at DoorDash?
- 02How do you decide which support contacts should be automated and which need an agent?
- 03What has your own work taught you about reducing the order problems that cause support contacts?
Reaching DoorDash customer service leaders
How can I contact one of these DoorDash customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: DoorDash, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach DoorDash customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these DoorDash customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.