10 Duke Energy customer service leaders
Senior Vice President, Customer Services Operations, Vice President Customer Operations and Director, Contact Center Services are current titles held by these Duke Energy customer service leaders. A reader can learn how customer service leaders work at Duke Energy from people who have held the role.
Professionals to explore
Brian Burek
LinkedInExperience: Vice President Customer Operations · Duke Energy Corporation
Brian Burek has been Vice President Customer Operations at Duke Energy Corporation since July 2025, based in the Greater Tampa Bay Area. Brian Burek also lists Florida Regional General Manager Customer Care Operations and General Manager, Customer Business Services at Duke Energy Corporation, both listed as ending in July 2025.
Detra Myricks
LinkedInExperience: Director of Piedmont Natural Gas Customer Experience · Duke Energy Corporation
Detra Myricks has been Director of Piedmont Natural Gas Customer Experience at Duke Energy Corporation since May 2022, based in Charlotte, North Carolina. At Duke Energy Corporation, Detra Myricks was also Customer Care Operations Manager from 2021 to 2022 and PNG, Manager of Workforce Planning and Scheduling from 2018 to 2021, and describes experience in all aspects of customer service management.
Jenna Miller
LinkedInExperience: Director, Customer Services and Experience · Duke Energy Corporation
Jenna Miller has been Director, Customer Services and Experience at Duke Energy Corporation since January 2023, based in the Charlotte Metro. At Duke Energy Corporation, Jenna Miller was also Senior Strategy and Planning Manager - Customer Services from 2019 to 2023 and Customer Insights Manager from 2016 to 2019.
Jennifer Seamon
LinkedInExperience: Director Customer Serivces and Experience · Duke Energy Corporation
Jennifer Seamon has held the title Director Customer Serivces and Experience at Duke Energy Corporation since December 2023, based in Charlotte, North Carolina, and also lists Manager at Duke Energy Corporation since October 2021 with no end date. Jennifer Seamon was Lead Business and Techncial Consultant at Duke Energy Corporation from 2016 to 2021 and Revenue Services Business Operations Supervisor there from 2008 to 2016.
Jessica Bednarcik, PE, PMP
LinkedInExperience: Senior Vice President, Customer Services Operations · Duke Energy Corporation
Jessica Bednarcik has been Senior Vice President, Customer Services Operations at Duke Energy Corporation since March 2026, based in the Charlotte Metro. At Duke Energy Corporation, Jessica Bednarcik was also Senior Vice President, Enterprise Safety & Generation Services from 2024 to 2026 and Senior Vice President, Environmental Health & Safety & Coal Combustion Products from 2021 to 2024.
Keith Gindoff
LinkedInExperience: Director of Customer Service · Duke Energy / Piedmont Natural Gas
Keith Gindoff has been Director of Customer Service at Duke Energy / Piedmont Natural Gas since January 2020 and also lists Director Vendor Management Customer Services at Duke Energy Corporation since December 2020, which the profile describes as Director, Customer Care Vendor Management. Keith Gindoff was Regional Director of Operations at Duke Energy / Piedmont Natural Gas from 2016 to 2020.
LaQuisha Parks, MBA
LinkedInExperience: Director Enterprise Consumer Affairs and eCare · Duke Energy Corporation
LaQuisha Parks has been Director Enterprise Consumer Affairs and eCare at Duke Energy Corporation since March 2020, based in Charlotte, North Carolina, and was Regional General Manager Customer Care Operations at Duke Energy Corporation from 2018 to 2020. LaQuisha Parks was also General Manager Customer Care Operations at Piedmont Natural Gas from 2017 to 2018 and Customer Care Operations Manager at Duke Energy Corporation from 2015 to 2017.
Matt Buckley
LinkedInExperience: Director, Contact Center Services · Duke Energy Corporation
Matt Buckley has been Director, Contact Center Services at Duke Energy Corporation since September 2015, based in Greensboro, North Carolina. Matt Buckley was Director Customer Service/Contact Center Operations at XPO Logistics - Supply Chain from 2013 to 2015 and Regional Manager - Call Center Operations at Time Warner Cable from 2008 to 2011.
Ninoska Solis
LinkedInExperience: Director Customer Services & Experience · Duke Energy Corporation
Ninoska Solis has been Director Customer Services & Experience at Duke Energy Corporation since September 2026, with the role listed under Customer Service at Director level, and also lists Manager Billing Rate Implementation there since May 2025 with no end date. Ninoska Solis was Lead Business & Technical Consultant at Duke Energy Corporation from 2022 to 2025 and Senior Revenue Analyst there from 2018 to 2022.
Stephanie Barnes
LinkedInExperience: Director Customer Services & Experience · Duke Energy Corporation
Stephanie Barnes has been Director Customer Services & Experience at Duke Energy Corporation since December 2024, based in Clearwater, Florida. At Duke Energy Corporation, Stephanie Barnes was also Operations Manager, Commercial Services from 2022 to 2024 and Customer Contact Operations Supervisor from 2005 to 2022.
Choose the right perspective
Match the person's area, such as contact center services, regional customer care, vendor management or customer services and experience, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Duke Energy?
- 02How do you decide which customer contacts need a live agent and which can be handled through self-service?
- 03What has your own work taught you about handling periods of unusually high customer contact volume?
Reaching Duke Energy customer service leaders
How can I contact one of these Duke Energy customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 2 companies: Duke Energy Corporation and Duke Energy / Piedmont Natural Gas, based on profile data retrieved on October 27, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Duke Energy customer service leaders?
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.