10 Equitable operations leaders
Chief operating officer, head of service operations and head of life inforce operations are among the roles held by these ten Equitable operations leaders, alongside senior directors of operational excellence and business optimization. A reader can learn how operations leaders work at Equitable from people who have held the role.
Professionals to explore
Andrew Houston, CFA
LinkedInExperience: Chief Operating Officer, Equitable Investment Management · Equitable
Andrew Houston, CFA has been Chief Operating Officer, Equitable Investment Management at Equitable since November 2025 and was Head of Fund Strategy, Equitable Investment Management there from 2022 to 2025. Andrew Houston was Head of Financial Planning and Investment Sales at Equitable Advisors from 2020 to 2022 and is based in Denver, Colorado.
Christy Chandler
LinkedInExperience: Head of Service Operations · Equitable
Christy Chandler has been Head of Service Operations at Equitable since April 2023, describing expertise in strategy, program execution, operations management and transformation. Christy Chandler was a Senior Vice President at MetLife from 2000 to 2023 and is based in Denver, Colorado.
Jeffrey J Hurd
LinkedInExperience: Chief Operating Officer · Equitable
Jeffrey J Hurd has been Chief Operating Officer at Equitable since January 2018, with a headline of Chief Operating Officer at Equitable Holdings, and describes experience across human resources, operations, administration and communications. Jeffrey J Hurd was Executive Vice President and Chief Operating Officer at AIG from 2016 to 2017 and its Executive Vice President and Chief Human Resources Officer from 2010 to 2016.
Jeremy Kachejian
LinkedInExperience: Senior Director, RIA Distribution Sales Operations & Strategy · Equitable
Jeremy Kachejian has been Senior Director, RIA Distribution Sales Operations & Strategy at Equitable since January 2022, and describes building the RIA variable annuity distribution channel at Equitable from inception. Jeremy Kachejian was Senior Director, Annuity Distribution Operations & Technology there from 2018 to 2021 and a Director at Equitable from 2012 to 2018.
Keith Pressley
LinkedInExperience: Head of HR Operations Delivery · Equitable
Keith Pressley has been Head of HR Operations Delivery at Equitable since December 2012, with a headline describing transformation leadership and strategic operational delivery. Keith Pressley describes blending a focus on people with technology and design thinking to change systems and approaches, and is based in the New York City area.
Michael Lordi
LinkedInExperience: Head of Law Department Operations · Equitable
Michael Lordi has been Head of Law Department Operations at Equitable since March 2018, reporting to the Deputy General Counsel and working closely with the Chief Legal Officer. Michael Lordi was Chief Of Staff - Vice Chairman AXA Advisors at Equitable from 2016 to 2018 and Head of Sales Support - AXA Advisors there from 2014 to 2016.
Mithun Battikad Michael
LinkedInExperience: Senior Director, Head of Business Optimization and Operational support team · Equitable
Mithun Battikad Michael has been Senior Director, Head of Business Optimization and Operational support team at Equitable since June 2025. Mithun Battikad Michael was Director of Strategic Planning Life Insurance at Equitable from 2024 to 2025 and Director, Head Of PMO and Metrics there from 2015 to 2024, and is based in Charlotte, North Carolina.
Patrick Parry
LinkedInExperience: Head of Life Inforce Operations · Equitable
Patrick Parry has been Head of Life Inforce Operations at Equitable since October 2017 and also lists a Senior Director role at AXA US since February 2013. Patrick Parry held Assistant Vice President roles at AXA US from 2004 to 2013 and was a Division Manager there from 1998 to 2004, and is based in the Charlotte area.
Sean Delmonico
LinkedInExperience: Director-Operations · Equitable
Sean Delmonico has been Director-Operations at Equitable since April 2023 and was Director-Transformation Office at Equitable from 2020 to 2023. Sean Delmonico was General Manager at Bluerock Energy Services from 2014 to 2020, with full P&L responsibility for its sales and operations functions, and Chief of Staff at Citi from 2012 to 2014.
Tammy Powell, CCMP
LinkedInExperience: Senior Director Head of Operational Excellence, Group Retirement · Equitable
Tammy Powell, CCMP has been Senior Director Head of Operational Excellence, Group Retirement at Equitable since May 2023, with a headline naming data-driven strategy and operational infrastructure. Tammy Powell was Director Program Manager - Group Retirement there from 2022 to 2023 and Director Chief of Staff - Chief Accounting Office at Equitable from 2017 to 2020.
Choose the right perspective
Pick the person whose operation is closest to your question, since company-wide operations, customer service, life inforce administration, retirement operations, distribution operations and internal HR or legal operations involve different work. Check the dates on each role to see how current the experience is.
Questions to take into the conversation
- 01What did you change first when you took over your current operation, and how did you judge whether it worked?
- 02How do you decide which processes to automate and which to leave with people?
- 03What have you learned from your own work about keeping service steady during a large operational change?
Reaching Equitable operations leaders
How can I contact one of these Equitable operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Equitable, based on profile data retrieved on October 19, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Equitable operations leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Equitable operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
Request a correction or removal