10 Fannie Mae operations leaders
Co-Chief Operating Officer, Senior Director - Multifamily Operations, Director, Capital Markets Operations and Director, Loan Ops are among the current roles held by these Fannie Mae operations leaders. A reader can learn how operations leaders work at Fannie Mae from people who have held the role.
Professionals to explore
Chris Cercy
LinkedInExperience: Director, Loan Ops · Fannie Mae
Chris Cercy has been Director, Loan Ops at Fannie Mae since January 2013, based in Gainesville, Virginia. Chris Cercy was a Consultant at Adaptik Corporation from 2008 to 2013 and Director-Operations at Freddie Mac from 1986 to 2008, and the profile headline reads Operations Mgt, Business Architect.
Debra Thompson
LinkedInExperience: Director Disclosure & Custodian Operations · Fannie Mae
Debra Thompson holds the title Director Disclosure & Custodian Operations at Fannie Mae, a current role with no start date in the listing, based in Vienna, Virginia. The listing shows no other employer rows for Debra Thompson, so the profile offers only this one operations role to judge from.
Doug Higgs
LinkedInExperience: Director - Head of Multifamily Operations · Fannie Mae
Doug Higgs holds the title Director - Head of Multifamily Operations at Fannie Mae, a role dated from August 2013, and the profile headline reads Vice President - Head of Multifamily Operations at Fannie Mae. Doug Higgs is based in Bowie, Maryland, and also lists a Director row at Fannie Mae dated from 1988 to 2014.
Jan Davis
LinkedInExperience: Director, Loan Operations · Fannie Mae
Jan Davis is a former Director, Loan Operations at Fannie Mae, a role held from June 2005 to July 2012 that supported financial and servicing programs offered by Fannie Mae. Jan Davis was Director, Enterprise System Operations at Fannie Mae from 1996 to 2005 and held a Vice President Operations title at MISMO from 2012 to 2025.
Jason Dandridge
LinkedInExperience: Co-Chief Operating Officer · Fannie Mae
Jason Dandridge has been Co-Chief Operating Officer at Fannie Mae since November 2025 and held the title Chief Control Officer and Head of Operations there during 2025. Jason Dandridge was Head of Operations, Risk, Resilience, and Workplace at Fannie Mae from 2021 to 2025 and has been a Board Member at Adoption-Share, Inc since 2023.
Jill O’Rourke
LinkedInExperience: Senior Director - Operations Management · Fannie Mae
Jill O'Rourke has been Senior Director - Operations Management at Fannie Mae since June 2025 and was Director - Operations Management there from 2017 to 2025. Jill O'Rourke was Manager - Operations at Fannie Mae from 2011 to 2017 and describes leadership experience in securitization, operations, risk management and product management.
Jim Hull
LinkedInExperience: Senior Director - Multifamily Operations · Fannie Mae
Jim Hull has been Senior Director - Multifamily Operations at Fannie Mae since August 2021 and was a Director at Fannie Mae from 2013 to 2021. Jim Hull describes experience in credit underwriting, property operations, cash flow modeling, loan servicing and loan modifications, and was Sr. Vice President at HUNT MORTGAGE GROUP from 2001 to 2008.
Joan Young
LinkedInExperience: Operations Director · Fannie Mae
Joan Young is a former Operations Director at Fannie Mae, a role held from October 2011 to June 2021, and the profile headline reads Retired. Joan Young was Director Program Management at Fannie Mae from 2010 to 2011 and Director, Electronic Transfer Services there from 2008 to 2010.
Jubin Chackalamannil George
LinkedInExperience: Director of Operations · Fannie Mae
Jubin Chackalamannil George has been Director of Operations at Fannie Mae since May 2023, based in Irving, Texas. Jubin Chackalamannil George was Business Analysis Manager at Fannie Mae from 2016 to 2023 and a Business Systems Analyst there from 2011 to 2016.
Maria Robinson
LinkedInExperience: Operations Management - Director, Capital Markets Operations · Fannie Mae
Maria Robinson has been Operations Management - Director, Capital Markets Operations at Fannie Mae since July 2023 and was Clearance Settlement Senior Manager, Capital Markets Operations there from 2016 to 2023. Maria Robinson describes experience in global custody operations and was Assistant Vice President Operations at Brown Brothers Harriman from 2009 to 2014.
Choose the right perspective
Match the person's operations area, such as multifamily, capital markets, loan or disclosure operations, to the decision you face. Check when each role started or ended to judge how recent the experience is.
Questions to take into the conversation
- 01Which operating processes took up most of your team's time in your role?
- 02How did your team balance control requirements with speed when changing a mortgage operations process?
- 03What did you learn about running an operations team through changes in volume or process?
Reaching Fannie Mae operations leaders
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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