10 Farmers Insurance operations leaders
Farmers Insurance operations leaders on this page currently hold roles such as senior vice president and head of agency owner operations, head of service operations, senior director of service operations and head of inside property operations. A reader can learn how operations leaders work at Farmers Insurance from people who have held the role.
Professionals to explore
Charlotte Banks
LinkedInExperience: Senior Director, Customer Success · Farmers Insurance
Charlotte Banks has been Senior Director, Customer Success at Farmers Insurance since April 2026 and was Senior Customer Care Director there from 2025 to 2026. Charlotte Banks was Customer Care Director at Farmers Insurance from 2022 to 2025 and Director, Vendor Management there from 2011 to 2022, and describes being a senior operations leader with experience across customer care and contact center operations.
Christina Jensen, CPCU
LinkedInExperience: AVP-Head of Inside Property Operations · Farmers Insurance
Christina Jensen, CPCU, has been AVP-Head of Inside Property Operations at Farmers Insurance since January 2026 and was AVP-Head of Property Claims East Zone there from 2023 to 2026. Christina Jensen was AVP, Head of Property Claims - Central Zone at Farmers Insurance from 2022 to 2023 and Director of Project Management there from 2019 to 2022.
Harris Mortensen
LinkedInExperience: AVP/Head of Insurance Operations · Farmers Insurance
Harris Mortensen was AVP/Head of Insurance Operations at Farmers Insurance from 2008 to 2017 and AVP/Head of Service Operations at Farmers New World Life Insurance Company from 2017 to 2018, responsible for policy-level customer and financial operations for Farmers Life. Harris Mortensen was Director of Operations (Western US) at Farmers New World Life Insurance Company from 2003 to 2008.
Jeff Davis
LinkedInExperience: VP, Head of Service Operations · Farmers Insurance
Jeff Davis was VP, Head of Service Operations at Farmers Insurance from May 2022 to March 2025, leading policy service operations, and VP, Head of Policy Shared Services there from 2020 to 2022. Jeff Davis has been Vice President Operations, Travel Insured International at Crum & Forster since February 2026.
Krysti Shaver
LinkedInExperience: Senior Customer Care Director of Operations · Farmers Insurance
Krysti Shaver has been Senior Customer Care Director of Operations at Farmers Insurance since February 2025 and was Customer Care Director of Operations there from 2014 to 2025. Krysti Shaver was Functional Operations Manager at Farmers Insurance from 2012 to 2014 and Service Operations Supervisor there from 2008 to 2012.
Mike Tran
LinkedInExperience: Senior Director - Operations - Business Insurance · Farmers Insurance
Mike Tran has been Senior Director - Operations - Business Insurance at Farmers Insurance since May 2020 and was Business Strategy Consultant there from 2019 to 2020. Mike Tran was Director Of Finance And Operations at Farmers Insurance from 2018 to 2019 and Senior Manager Finance Operations there from 2016 to 2018.
Sally Pina
LinkedInExperience: Head of Farmers Service Operations · Farmers Insurance
Sally Pina has been Head of Farmers Service Operations at Farmers Insurance since June 1989, and the profile headline describes leading customer and agent service for the Farmers brand. Sally Pina's profile also notes an update that the role has expanded, and lists the Head of Farmers Service Operations role in Texas.
Stacy Desilets
LinkedInExperience: AVP VP, Head of Shared Operations, Strategy & Digital · Farmers Insurance
Stacy Desilets was AVP VP, Head of Shared Operations, Strategy & Digital at Farmers Insurance from September 2023 to February 2026 and has been VP, Head of Claims Technology & Org Development there since February 2026. Stacy Desilets was Senior Director, Global Operations at Yahoo from 2015 to 2017 and Senior Director, Advertising Operations at Yahoo from 2013 to 2015.
Svetlana Pukshansky
LinkedInExperience: Senior Vice President, Head of Agency Owner Operations & Strategy · Farmers Insurance
Svetlana Pukshansky has been Senior Vice President, Head of Agency Owner Operations & Strategy at Farmers Insurance since June 2026 and describes leading agency owner operations and strategy there. Svetlana Pukshansky was Senior Vice President, Client Experience and Operations at Gallagher Bassett from 2025 to 2026 and Vice President, Global CRM Strategy and Client Experience there from 2023 to 2025.
Tim Fisher
LinkedInExperience: Senior Director - Service Operations · Farmers Insurance
Tim Fisher has been Senior Director - Service Operations at Farmers Insurance since September 2025 and was Director - Service Operations there from 2024 to 2025. Tim Fisher was Senior Controls and Governance Manager at Farmers Insurance from 2021 to 2024 and Logistics Communications Manager there from 2015 to 2021.
Choose the right perspective
Match the person's operations area, such as customer service, business insurance, property claims operations or agency operations, to the decision you face. Check each person's dates to judge how recent the experience is.
Questions to take into the conversation
- 01What did you focus on first when you took on your operations role?
- 02How do you decide which service processes to automate and which to keep with people?
- 03What has your own work taught you about improving service quality while keeping costs in check?
Reaching Farmers Insurance operations leaders
How can I contact one of these Farmers Insurance operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Farmers Insurance, based on profile data retrieved on October 21, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Farmers Insurance operations leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Farmers Insurance operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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