10 Florida Blue operations leaders
Darnell Smith, SVP, Service Operations at Florida Blue, is one of ten Florida Blue operations leaders listed here, alongside people who hold senior vice president, senior director and director roles in operations at the company. A reader can learn how operations leaders work at Florida Blue from people who have held the role.
Professionals to explore
Ben Chick
LinkedInExperience: Sr. Director Medicare Operations & Integrity · Florida Blue
Ben Chick has been Sr. Director Medicare Operations & Integrity at Florida Blue since January 2023, based in the Jacksonville area. Ben Chick also lists a current Florida Blue role as Sr. Director - Medicare EMB A&G, dated from December 2006, according to the profile's work history.
Darnell Smith
LinkedInExperience: SVP, Service Operations · Florida Blue
Darnell Smith holds the current role of SVP, Service Operations at Florida Blue, based in Jacksonville, Florida, and the profile headline places the role at Blue Cross Blue Shield of Florida. The profile lists SVP, Service Operations as a current role at Florida Blue without giving a start date.
Eduardo Curros
LinkedInExperience: Senior Director Process Optimization and Operations Business Continuity. · Florida Blue
Eduardo Curros has been Senior Director Process Optimization and Operations Business Continuity at Florida Blue since February 2026 and was Senior Director Enterpise Process Optimization there from 2023 to 2026. Eduardo Curros also held the GuideWell roles of Director of Process Improvement Practice (2023) and Director Of Continuous Improvement (2022 to 2023).
Ike Farmer
LinkedInExperience: Senior Director Of Operations West and South Florida · Florida Blue
Ike Farmer was Senior Director Of Operations West and South Florida at Florida Blue from 2019 to 2020 and has been Vice President Florida Blue Centers and Commercial Direct Sales there since August 2022. Ike Farmer was also Senior Director Florida Blue Centers (2020 to 2022), District Team Leader at Target and Market Manager at Walmart.
Jacqueline Herndon Minerd
LinkedInExperience: Senior Director BlueCard Operations and Strategy · Florida Blue
Jacqueline Herndon Minerd has been Senior Director BlueCard Operations and Strategy at Florida Blue since June 2022 and also lists a current role there as Senior Director Claims Issue and Journey Management, dated from June 2020. Jacqueline Herndon Minerd was a Director at Florida Blue from 2018 to 2020.
Joyce Kramzer
LinkedInExperience: svp - business operations · Florida Blue
Joyce Kramzer holds the current role of svp - business operations at Florida Blue, based in Jacksonville, Florida, and the profile headline places the role at Blue Cross Blue Shield of Florida. The profile lists svp - business operations as a current role at Florida Blue without giving a start date.
Kim Kelly
LinkedInExperience: Sr. Director of Product Solutions and Operations · Florida Blue
Kim Kelly has been Sr. Director of Product Solutions and Operations at Florida Blue since January 2024 and was Director, New Product Development there from 2019 to 2024. Kim Kelly also held product management director roles at Aetna (2013 to 2014) and Universal Health Care (2011 to 2013).
Maureen Cardona
LinkedInExperience: Sr. Director, Network Management Business Ops & Program Management · Florida Blue
Maureen Cardona has been Sr. Director, Network Management Business Ops & Program Management at Florida Blue since October 2020. Maureen Cardona also lists the Florida Blue roles of Director - Delivery System and Senior Manager, Provider Physician Data Operations, and was Manager II, Provider Data Operations there from 2003 to 2008.
Perry Lipson
LinkedInExperience: Sr. Director/Leader-Contact Vendor Operations and Commercial Member and Provider Contact Services · Florida Blue
Perry Lipson has been Sr. Director/Leader-Contact Vendor Operations and Commercial Member and Provider Contact Services at Florida Blue since May 2016. Perry Lipson also held the Florida Blue roles of Provider Services Leader (2014 to 2017), Customer Experience Operations Leader (2013 to 2014) and Chief of Staff (2009 to 2013).
Tyler Smith
LinkedInExperience: Director of Product Operations · Florida Blue
Tyler Smith has been Director of Product Operations at Florida Blue since July 2024, based in Jacksonville, Florida, and was a Product Manager at Florida Blue from 2013 to 2022. The profile mentions work as a product owner, product manager and lead product manager and lists a Certified SAFe Agilist credential.
Choose the right perspective
Choose the person whose title names the operating area closest to your question, and note when the role began. Weigh level too, because a senior vice president and a director running one area see different parts of the work.
Questions to take into the conversation
- 01What took most of your time in your current operations role, and what did you change first?
- 02How did you decide which service or process measures to watch most closely, and why?
- 03What did you carry over from earlier roles that changed how you run operations?
Reaching Florida Blue operations leaders
How can I contact one of these Florida Blue operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Florida Blue, based on profile data retrieved on October 18, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Florida Blue operations leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Florida Blue operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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