Retail
10 franchise operations experts
These ten professionals have led franchise operations for franchisor brands as directors and vice presidents. A reader can learn how franchisors support franchisees and run franchise operations.
Professionals to explore
01—10Bree Slack
LinkedInExperience: Vice President of Franchise Operations · Sport Clips Haircuts
Vice President of Franchise Operations at Sport Clips Haircuts since October 2025, where the profile says this person focuses on optimizing franchise performance and driving operational excellence. Former Director of Operations at JCPenney (2023–2025) and Regional Director at Dollar General (2020–2023).
Erin Mason
LinkedInExperience: Director, Regional Franchise Operations - West & Central Regions · Planet Fitness
Director, Regional Franchise Operations - West & Central Regions at Planet Fitness since December 2022; the profile describes providing support and guidance to 50+ franchises, representing 900+ fitness clubs, across 16 states. Former Vice President, Regional Operations - West at Wingstop Restaurants Inc. (2020–2021) and General Manager of US Field Operations at Tim Hortons (2018–2020).
Evan Hogan
LinkedInExperience: Sr Director Franchise Operations · GoTo Foods
Sr Director Franchise Operations at GoTo Foods since June 2019 and Sr Director Franchise Performance there since July 2024; the profile describes directing a team comprising FBC's, Operations Services Managers and Company Operations DM's, overseeing operations with total revenues exceeding $300M. Former Director Of Franchise Operations (2017–2019) and Franchise Business Consultant (2014–2017) at Schlotzsky's.
Gary Schneider
LinkedInExperience: Vice President, Franchise Operations · Qdoba Mexican Grill
Vice President, Franchise Operations at Qdoba Mexican Grill since November 2012; the profile says this person leads the franchise support team for over 300 franchise locations. Former Division Vice President, Franchise Operations (2011–2012), Regional Group Vice President (2009–2011) and Regional Vice President (2008–2009) at Jack in the Box.
Jayme Lynn McGauley
LinkedInExperience: Vice President, Franchise Operations and Quality · Wyndham Hotels & Resorts
Former Vice President, Franchise Operations and Quality (2020–2022) and Sr. Director, Franchise Operations and Quality (2018–2020) at Wyndham Hotels & Resorts. Other Wyndham Hotels & Resorts roles include Director, Brand Operations (2017–2018), Director, Loyalty Operations (2015–2017) and Senior Manager, Loyalty Operations (2014–2015).
Jim Burns
LinkedInExperience: Senior Director Franchise Operations · GNC
Former Senior Director Franchise Operations (2000–2001) and Director Franchise Field Operations (1999–2000) at GNC. Other GNC roles include Senior Director Operations and Franchise Partner Businesses (2001–2009) and VP Operations & Franchise Partner Businesses (2009–2016), where the profile describes leading multiple teams supporting 3,300+ stores in the USA & Canada.
Katin Keirstead, CFE
LinkedInExperience: Vice President of Franchise Operations · Planet Fitness
Former Vice President of Franchise Operations (2022–2024), Senior Director of Franchise Operations and Systems (2017–2022) and Director of Operations Training (2016–2017) at Planet Fitness. Vice President Operations at Authority Brands, a parent company of home service franchises, since September 2024.
Keelee MacDonald
LinkedInExperience: Senior Vice President Franchise Operations · Regis Corporation
Senior Vice President Franchise Operations at Regis Corporation since February 2026. Other Regis Corporation roles include Vice President Franchise and Corporate Operations (2020–2024), Vice President Field Operations (2017–2020), Regional Vice President (2014–2017) and Operations Consultant (2025–2026).
Lance Stanley
LinkedInExperience: Vice President, Franchise Operations · SERVPRO
Vice President, Franchise Operations at SERVPRO since December 2024. At Panera Bread the roles were Vice President, Operations Standards & Guest Response (2022–2024), Senior Director, Ops Processes, Standards & Safety (2021–2022) and Director, Ops Processes, Standards, & Safety (2019–2021).
Roxane Harris, CFE
LinkedInExperience: Vice President Franchise Operations · H&R Block
Vice President Franchise Operations at H&R Block since June 2021; the profile says this person leads the U.S. Retail Franchise organization (48 FTE), comprised of 3 Regional Sales Directors, 20 Franchise Consultants, 1,200 franchise owners and 2,900 locations, including international.
Choose the right perspective
Match the person's franchise system to yours, since a restaurant chain, a fitness brand, a hotel group and a service business ask different things of franchisees and field teams. Also consider system size and whether you need someone who built field support from the ground up or someone who ran an established franchise organization.
Questions to take into the conversation
- 01How do you structure a field support team and decide how many franchisees each consultant should cover?
- 02How do you hold franchisees to brand standards without damaging the relationship?
- 03Which franchisee performance metrics do you review most often, and what do you do when a unit falls behind?
Reaching franchise operations experts
How can I contact one of these franchise operations experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 9 companies, including Sport Clips Haircuts, Planet Fitness and GoTo Foods, based on profile data retrieved on October 4, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach franchise operations experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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