10 Health Care Service Corporation customer service leaders
Divisional SVP, Member Service Operations, Vice President Customer Service and Sr. Director of Customer Service are among the current titles on this list of Health Care Service Corporation customer service leaders. A reader can learn how customer service leaders work at Health Care Service Corporation from people who have held the role.
Professionals to explore
Amy J. Rakoczy
LinkedInExperience: Divisional SVP, Member Service Operations · Health Care Service Corporation
Amy J. Rakoczy has been Divisional SVP, Member Service Operations at Health Care Service Corporation since July 2026, based in the Greater Chicago Area. At Health Care Service Corporation, Amy J. Rakoczy was Vice President, Customer Service Operations from 2017 to 2026, Chief of Staff, Service & Technology from 2015 to 2016 and in Corporate Strategy from 2009 to 2015.
Dan Nelson
LinkedInExperience: Director - Individual & Family Markets Member Service Operations · Health Care Service Corporation
Dan Nelson has been Director - Individual & Family Markets Member Service Operations at Health Care Service Corporation since January 2026, based in Springfield, Illinois. At Health Care Service Corporation, Dan Nelson also held the title Director Medicare Operations from 2023 and was Sr. Manager - IL ENA PG Member Services from 2017 to 2023.
Emily Clampet
LinkedInExperience: Sr. Director of Customer Service · Health Care Service Corporation
Emily Clampet has been Sr. Director of Customer Service at Health Care Service Corporation since November 2025, based in Lincoln, Illinois, and describes being a seasoned director in customer service operations, the profile says. At Health Care Service Corporation, Emily Clampet also held the title Director of Customer Service from 2023 to 2026 and was HAS Sr. Manager from 2022 to 2023.
Heather Lindsay
LinkedInExperience: Head of Operations, Medicaid Customer Service & Claims · Health Care Service Corporation
Heather Lindsay has been Head of Operations, Medicaid Customer Service & Claims at Health Care Service Corporation since September 2018, based in the Greater Chicago Area. At Health Care Service Corporation, Heather Lindsay was Divisional Vice President, Government Programs from 2013 to 2018, Executive Director, Service Delivery Organization from 2010 to 2013 and Director, Operations from 2004 to 2010.
Kelly Butler
LinkedInExperience: Vice President, Provider Service Operations · Health Care Service Corporation
Kelly Butler has been Vice President, Provider Service Operations at Health Care Service Corporation since December 2014, based in Dallas, Texas. At Health Care Service Corporation, Kelly Butler was Chief of Staff from 2012 to 2014, Director, Marketing Communications & Positioning from 2007 to 2012 and Senior Manager, eSolutions from 2004 to 2007.
Marc Washington
LinkedInExperience: Vice President Customer Service · Health Care Service Corporation
Marc Washington has been Vice President Customer Service at Health Care Service Corporation since November 2021, based in the Greater Chicago Area. At Health Care Service Corporation, Marc Washington was Associate Vice President, Customer Service Provider Services from 2019 to 2021 and Senior Director – Divisional Vice President, Service Delivery & Operations from 2012 to 2019.
Marcy Cassaro
LinkedInExperience: Executive Director, Customer Service · Health Care Service Corporation
Marcy Cassaro has been Vice President, Provider Service Operations at Health Care Service Corporation since July 2026, working in Chicago, and has also held the title Executive Director, Customer Service there since January 2024. At Health Care Service Corporation, Marcy Cassaro was Executive Director, Client Operations from 2022 to 2024 and Sr. Director Client Service from 2019 to 2024.
Pete Watkins
LinkedInExperience: Head of Medicare Operations for Provider, Members, Med-Sup, Product, Loyalty · Health Care Service Corporation
Pete Watkins has been Head of Medicare Operations for Provider, Members, Med-Sup, Product, Loyalty at Health Care Service Corporation since March 2025, based in St Louis, Missouri. Pete Watkins was Operations Executive at Cigna Healthcare from 2021 to 2025 and Global Director, Service Delivery (further expanded scope) at Expedia from 2016 to 2020.
Rita Hamilton-Cameron
LinkedInExperience: Director, Service Delivery Operations · Health Care Service Corporation
Rita Hamilton-Cameron is a former Health Care Service Corporation service leader who was Director, Service Delivery Operations there from 2014 to 2017, Senior Director, Business Liaison Team from 2017 to 2020 and Call Center Manager from 1999 to 2008. At Health Care Service Corporation, Rita Hamilton-Cameron was also Director of Membership & Underwriting/Enrollment from 2008 to 2012.
Scott Covert
LinkedInExperience: Vice President, Customer Service · Health Care Service Corporation
Scott Covert is a former Health Care Service Corporation customer service leader who was Vice President, Customer Service there from 2019 to 2022, leading an Operations Solutions area for HCSC's customer service and back-office functions, the profile says. Scott Covert was also Vice President, Clinical Strategy and Innovation at Health Care Service Corporation from 2014 to 2019.
Choose the right perspective
Match the person's area, such as member service operations, provider service operations, Medicaid customer service, Medicare operations or individual and family market member service, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at HCSC?
- 02How do you decide which member and provider calls a service team should resolve on the first contact and which go to claims or care management?
- 03What has your own work taught you about measuring member and provider service quality?
Reaching Health Care Service Corporation customer service leaders
How can I contact one of these Health Care Service Corporation customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Health Care Service Corporation, based on profile data retrieved on October 27, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Health Care Service Corporation customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.