10 Hertz customer service leaders
A chief customer experience officer, a senior director of global customer care, and directors of international customer care, customer care operations, customer services and customer experience make up this list of Hertz customer service leaders. A reader can learn how customer service leaders work at Hertz from people who have held the role.
Professionals to explore
Anna Pasquetti
LinkedInExperience: Former Director Service Recovery, Customer Care. North America · Hertz
Anna Pasquetti is a former Hertz customer service leader who was Director Service Recovery, Customer Care. North America at Hertz from 2012 to 2017 and Customer Service Manager, Hertz International at The Hertz Corporation from 2018 to 2021, as a member of the senior leadership team in the Dublin office. Anna Pasquetti was also Contact Centre Process Specialist at Hertz Europe Service Centre from 2009 to 2011.
Antonio M. De Ana
LinkedInExperience: Customer Experience Director · Hertz
Antonio M. De Ana has been Customer Experience Director at Hertz since February 2020, based in the Greater Madrid Metropolitan Area. At Hertz, Antonio M. De Ana was also Operations Regional Manager North Spain from 2018 to 2020, and was Sales Planning & Customer Service Manager at Europcar España from 2012 to 2014.
Brian Dickerson
LinkedInExperience: Former Vice President, Customer Care · Hertz
Brian Dickerson is a former Hertz customer service leader who was Vice President, Customer Care at Hertz from 2008 to 2011 and Staff Vice President, Worldwide Customer Services Administration there from 2004 to 2008. Brian Dickerson has been Vice President, Customer Service at RealXchange.net since 2011, and the profile describes building and leading global operations and customer care organizations.
Christina Diviney
LinkedInExperience: Senior Director CX, Global Customer Care · Hertz
Christina Diviney has been Senior Director CX, Global Customer Care at Hertz since January 2017, based in Dublin, in a role the listing places in the Customer Service department. At Hertz, Christina Diviney was also Program Director Shared Services from 2013 to 2016, and the listing shows no employer other than Hertz.
Danielle Bailey
LinkedInExperience: Director, Customer Experience · Hertz
Danielle Bailey has been Director, Customer Experience at Hertz since June 2025, based in the Detroit Metropolitan Area, and the profile describes a combination of strategy and operations skills rooted in data. Danielle Bailey was Voice of the Customer at WeWork from 2024 to 2025 and Tri-State Area Director at WeWork from 2021 to 2024.
Ken Bostock
LinkedInExperience: Former Vice President Customer Service Excellence · Hertz
Ken Bostock is a former Hertz customer service leader who was Vice President Customer Service Excellence at Hertz from 2015 to 2017. Ken Bostock was Managing Director, Customer Experience at United Airlines from 2007 to 2013 and Managing Director, Airport Strategy there from 2013 to 2015, and was Managing Partner at Naples Pursuit from 2018 to 2024.
Lawanda Huff
LinkedInExperience: Director, Customer Services · Hertz
Lawanda Huff has been Director, Customer Services at Hertz since September 2018, based in the Oklahoma City Metropolitan Area. At Hertz, Lawanda Huff was also Director, Revenue Development from 2017 to 2018, Business Manager, Sales & Special Services from 2011 to 2017 and Senior Supervisor, Customer Services Correspondence from 2008 to 2011.
Mark Nelson
LinkedInExperience: Director, Customer Care Operations · The Hertz Corporation
Mark Nelson holds the title Director, Customer Care Operations at The Hertz Corporation, a current role the listing dates from March 1997, based in Yukon, Oklahoma, with a headline that reads Director, Customer Care Operations. Mark Nelson was General Manager at Hardee's Corporation from 1990 to 1997, the only other employer the listing shows.
Marzio Saracino
LinkedInExperience: Director of Customer Care International · Hertz
Marzio Saracino has been Director of Customer Care International at Hertz since January 2021, based in Greater Dublin, and describes being a customer centric and data driven customer care leader. At Hertz, Marzio Saracino was also Customer Care Manager Europe from 2018 to 2020 and Credit Collections Senior Team Leader from 2016 to 2017.
Mike Gomes
LinkedInExperience: Chief Customer Experience Officer · Hertz
Mike Gomes has been Chief Customer Experience Officer at Hertz since November 2025, based in Atlanta, in a role the listing places in the Customer Service department. Mike Gomes was Chief Experience Officer at Cortland from 2018 to 2025, Senior Vice President, Fan Experience at AMB Sports and Entertainment from 2014 to 2018 and Vice President, Experience Development and Media Strategy at Walt Disney World from 2009 to 2014.
Choose the right perspective
Match the person's area, such as global or international customer care, customer care operations, service recovery or customer experience, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Hertz?
- 02How do you decide which rental issues are resolved at the counter and which go to the customer care center?
- 03What has your own work taught you about handling service recovery after a rental goes wrong?
Reaching Hertz customer service leaders
How can I contact one of these Hertz customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 2 companies: Hertz and The Hertz Corporation, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Hertz customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Hertz customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.