10 Highmark Health operations leaders
Chief Operating Officer, Senior Vice President Operations and Vice President of New York Operations are among the roles held by these ten Highmark Health operations leaders. A reader can learn how operations leaders work at Highmark Health from people who have held the role.
Professionals to explore
Amy Stone
LinkedInExperience: Vice President, Delivery Operations · Highmark
Amy Stone has been Vice President, Delivery Operations at Highmark since July 2024. Amy Stone was VP, Transformation Office and Strategic Programs at AccentCare (2020–2024), SVP, Coordination of Benefits (COB) Delivery at HMS (2018–2020) and VP, Engineering and Metrics at HMS (2013–2018).
Chris Corbin
LinkedInExperience: Vice President, Enterprise Quality, Strategy and Operations · Highmark Health
Chris Corbin has been Vice President, Enterprise Quality, Strategy and Operations at Highmark Health since August 2024. Chris Corbin was Vice President, Risk, Quality and Network Solutions Strategy, OptumInsight at UnitedHealth Group (2018–2024) and VP, Primary Care Operations at Humana (2012–2015).
Christina H.
LinkedInExperience: Vice President, Operations, Medicaid Segment · Highmark Health
Christina H. has been Vice President, Operations, Medicaid Segment at Highmark Health in Pittsburgh since August 2023. Christina H. was Senior Director, Value Realization Office (2021–2023), Senior Director, Operational Support (2020–2022) and Director, Medicare & Medicaid Appeals and Grievances (2016–2020) at Highmark Wholecare.
Darin Kehler
LinkedInExperience: Vice President of New York Operations · Highmark Health
Darin Kehler has been Vice President of New York Operations at Highmark Health since January 2023. Darin Kehler also held Director of Claims, Adjustments, and Financial Recovery Operations (2014–2023), General Manager, Middle/Large Market Operations (2007–2010) and Director, Operations Performance Management (2003–2007) roles at Highmark Health.
Heather Cianfrocco
LinkedInExperience: Chief Operating Officer · Highmark Health
Heather Cianfrocco has been Chief Operating Officer at Highmark Health since May 2026. Heather Cianfrocco was Chief Executive Officer, Optum (2024–2025), President of Optum (2023–2024) and Chief Executive Officer, Optum Rx at UnitedHealth Group (2021–2023).
Jamila Sykes
LinkedInExperience: Vice President, Medicaid Operations · Highmark Health
Jamila Sykes has been Vice President, Medicaid Operations at Highmark Health in Pittsburgh since June 2026. Jamila Sykes also holds Vice President, Provider Data & Reimbursement Operations at Highmark Health (since 2023) and was Director, Provider Experience & Customer Analytics there (2020–2023).
Jim Burgess
LinkedInExperience: Senior Vice President Operations · Highmark
Jim Burgess has been Senior Vice President Operations at Highmark in Pittsburgh since January 2026, and the profile also lists Sr. Vice President Operations at Highmark Wholecare since 2021. Jim Burgess was Vice President Operations (2020–2022) and Vice President Payment Integrity & Medical Cost Initiatives (2019–2020) at Gateway Health.
Judy Arrow
LinkedInExperience: Vice President, Health Engagement Operations · Highmark
Judy Arrow has been Vice President, Health Engagement Operations at Highmark in Pittsburgh since December 2024. Judy Arrow was Director, Case/Disease Management - Government Markets (2012–2024) and Manager, Health Management Services Clinical Team (2008–2012) at Highmark, and Manager, Case Management/Clinical Documentation Support Services at Allegheny Health Network (2000–2008).
Karan “KP” Patel
LinkedInExperience: Vice President Operations · Highmark Health
Karan “KP” Patel has been Vice President Operations at Highmark Health in the Philadelphia area since June 2024. Karan “KP” Patel was Chief Executive Officer (2018–2024) and Chief Operating Officer (2017–2018) at Select Specialty Hospital, and Vice President Operations, Process Excellence at The Larkin Group (2016–2017).
Melissa Dawkin
LinkedInExperience: Vice President, Health Plan Operations, Commercial Markets · Highmark
Melissa Dawkin has been Vice President, Health Plan Operations, Commercial Markets at Highmark in the Pittsburgh area since December 2022. Melissa Dawkin was Director Business Operations & Analysis (2018–2022) and Manager, Business Analysis (2015–2018) at Highmark.
Choose the right perspective
Match the person's title and the scope of the operations they ran, from enterprise-wide to a single team or region, to the decision you face. Weigh how recently each person took on the role and how close their scope sits to your question.
Questions to take into the conversation
- 01How did you organize the operations you led and decide which problems to fix first?
- 02What did you learn about measuring service and cost performance in your role?
- 03Which operating practices from your time in the role would you keep, and which would you change?
Reaching Highmark Health operations leaders
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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