10 JPMorgan Chase customer service leaders
Managing Director, Retail Banking Customer Operations, Executive Director - Head of Customer Operations and Executive Director Customer Care Office are among the roles held by these ten JPMorgan Chase customer service leaders, some of whom have since moved on. A reader can learn how customer service leaders work at JPMorgan Chase from people who have held the role.
Professionals to explore
Alexander Schulze
LinkedInExperience: Executive Director - Head of Customer Operations · JPMorganChase
Alexander Schulze has been Executive Director - Head of Customer Operations at JPMorganChase since June 2023, based in Berlin, Germany. Alexander Schulze was Head of Customer Service DACH at PayPal from 2020 to 2023, Global Outsourcing Vendor Manager at PayPal from 2016 to 2020 and Regional Director Operations at TP from 2014 to 2016.
Cecilia Sun
LinkedInExperience: Managing Director, Retail Banking Customer Operations · JPMorganChase
Cecilia Sun has been Managing Director, Retail Banking Customer Operations at JPMorganChase since October 2024, based in the Greater Phoenix Area. Cecilia Sun was Global Director of Customer Support at YouTube at Google from 2021 to 2023 and Vice President, Integrated Customer Experience at Blue Shield of California from 2019 to 2021, and has been an Independent Board Director at Providence Health Plan since 2023.
Danny Kassamani
LinkedInExperience: Executive Director, Customer Experience and Support Site Strategy · JPMorganChase
Danny Kassamani has been Executive Director, Customer Experience and Support Site Strategy at JPMorganChase since February 2026, based in Plano, Texas. Danny Kassamani also lists Vice President, Customer Experience and Support Site Strategy at JPMorganChase since July 2025 and Vice President, Product there since July 2020, and was Business Analyst II, Team Manager there from 2019 to 2020.
Heather McHone
LinkedInExperience: Operations Director · Chase
Heather McHone has been Operations Director at Chase since February 2026, based in Tempe, Arizona, and describes leading Virtual Call Centers and the Military Spouse Program. At Chase, Heather McHone was also Operations Director and Tempe Site Leader from 2020 to 2026, Region - Branch Operating Model Lead from 2017 to 2020 and Market Director - Banking from 2015 to 2017.
Kelly Howat
LinkedInExperience: Executive Director - Merchant Services (Advanced Merchant Support) · J.P. Morgan
Kelly Howat has been Executive Director - Merchant Services (Advanced Merchant Support) at J.P. Morgan since February 2024, based in Plano, Texas. At J.P. Morgan, Kelly Howat was also Vice President - Merchant Services (Advanced Merchant Support) from 2023 to 2024, Vice President - Merchant Services (Enterprise Call Center) from 2022 to 2023 and Vice President - Unique Customer Events from 2018 to 2022.
Lawrence Stubbs
LinkedInExperience: Managing Director, Head of Advisor, Client & Digital Wealth Management Service Centers · JPMorganChase
Lawrence Stubbs has been Managing Director, Head of Advisor, Client & Digital Wealth Management Service Centers at JPMorganChase since January 2018, based in Westerville, Ohio, and describes the role as Call Center Director for 700 investment professionals. At JPMorganChase, Lawrence Stubbs also held the title Executive Director, Operations Director Card & Retail Customer Service from 2014 to 2018 and was VP, Operations Manager Retail Customer Service from 2009 to 2014.
Nick Rossetti
LinkedInExperience: Managing Director: Head of Customer Experience and Strategy for CCB Operations Servicing · JPMorganChase
Nick Rossetti has been Managing Director: Head of Customer Experience and Strategy for CCB Operations Servicing at JPMorganChase since April 2024, based in the Columbus, Ohio area. At JPMorganChase, Nick Rossetti was also Executive Director - Business Banking, Operations Strategy from 2020 to 2024, Executive Director - Customer Experience / Journeys from 2017 to 2020 and Executive Director - Home Lending Payment Operations from 2016 to 2017.
TaKisha(Kisha) Porch
LinkedInExperience: Managing Director/Divisional Director/Consumer Community Banking · JPMorganChase
TaKisha Porch is a former JPMorgan Chase customer service leader who was Head of Retail Banking, Small Business and Online Products for Service at JPMorganChase from 2022 to 2024 and Executive Director-Operations Director of Retail and Card Services there from 2016 to 2020. TaKisha Porch has been Managing Director/Divisional Director/Consumer Community Banking at JPMorganChase since January 2024.
Tara Hilliard, PMP
LinkedInExperience: Executive Director - Merchant Services Enterprise Call Center Operations · JPMorganChase
Tara Hilliard has been Executive Director - Merchant Services Enterprise Call Center Operations at JPMorganChase since December 2016, based in Gilbert, Arizona. At JPMorganChase, Tara Hilliard was also Executive Director - Corporate Location Strategy, Location Leader Senior Program Manager from 2014 to 2016 and Sr. Project Manager III / V.P. - Consumer Banking Operations and Administration PMO from 2012 to 2014.
Yasmin Kutscher
LinkedInExperience: Executive Director Customer Care Office · Chase
Yasmin Kutscher has been Executive Director Customer Care Office at Chase since February 2025, based in Westerville, Ohio, and describes leading the Customer Care Office (CCO) at JPMorgan Chase. At Chase, Yasmin Kutscher was also Business Operations Director from 2024 to 2025, Sr. Leader of Business Strategy & Transformation from 2022 to 2024 and Operations Manager II, Vice President from 2010 to 2021.
Choose the right perspective
Match the person's area, such as retail banking operations, wealth management service centers, merchant support or the customer care office, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at JPMorgan Chase?
- 02How do you decide which customer requests should be handled digitally and which need a call center specialist?
- 03What has your own work taught you about running call center sites in several locations?
Reaching JPMorgan Chase customer service leaders
How can I contact one of these JPMorgan Chase customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 3 companies: JPMorganChase, Chase and J.P. Morgan, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach JPMorgan Chase customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
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Can an AI agent ask one of these JPMorgan Chase customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.