10 Kemper operations leaders
Chief Operations Officer, Sr. VP & Operations Officer and VP Investment Operations are current titles held by these Kemper operations leaders, alongside vice presidents of claims and commercial auto operations. A reader can learn how operations leaders work at Kemper from people who have held the role.
Professionals to explore
Bobby Howatt-McMurry, MBA, CPCU
LinkedInExperience: VP, Commercial Auto Product Management and Operations · Kemper
Bobby Howatt-McMurry, MBA, CPCU has been VP, Commercial Auto Product Management and Operations at Kemper since July 2024, based in St Augustine, Florida. Bobby Howatt-McMurry, MBA, CPCU was AVP, Product Management at Kemper from 2022 to 2024, Director of Product Management there from 2019 to 2022 and Market Director (Product) from 2017 to 2019.
Criss Chang
LinkedInExperience: VP Investment Operations · Kemper
Criss Chang has been VP Investment Operations at Kemper since April 2022, based in the Greater Chicago Area, leading technology and operations for the investment group, including portfolio management support. Criss Chang was AVP Investment Operations at Kemper from 2010 to 2022 and Sr. Business Systems Analyst there from 2003 to 2010.
Deb Quaglia
LinkedInExperience: Sr. VP & Operations Officer · Kemper
Deb Quaglia has been Sr. VP & Operations Officer at Kemper since 2000, based in St Charles, Missouri, with the profile headline Sr. VP & Operations Officer at Kemper Home Service Companies. The Kemper role is the only position the listing shows for Deb Quaglia.
James Walsh CPCU, CLU
LinkedInExperience: Vice President, Claims · Kemper
James Walsh CPCU, CLU has been Vice President, Claims at Kemper since January 2025, based in the Miami-Fort Lauderdale Area, with the profile headline Vice President, Kemper Auto Claims-Commercial Vehicle, and also lists Head of Claims- Assistant Vice President there. James Walsh CPCU, CLU was Vice President Claims at Windhaven Insurance from 2018 to 2020.
Joanne Mackey
LinkedInExperience: Vice President Operations · Kemper Preferred
Joanne Mackey was Vice President Operations at Kemper Preferred from October 2004 to September 2013, a role that has ended, based in Jacksonville Beach, Florida. The profile headline reads Insurance Executive: Operations/CustService, and the Kemper Preferred role is the only position the listing shows.
Jose Galiano
LinkedInExperience: Chief Operations Officer · Kemper
Jose Galiano has been Chief Operations Officer at Kemper since September 2022, based in Chesterfield, Missouri, with the profile headline Chief Operations Officer, Kemper Life. Jose Galiano was Head Of Operations at Kemper from 2019 to 2022 and Vice President, Strategic Program Management at Mastercard from 2017 to 2019, and also sits on the board of Commonwealth Mutual Fire Insurance Company.
Joshua Harmon
LinkedInExperience: AVP of Operations · Kemper
Joshua Harmon has been AVP of Operations at Kemper since June 2022, based in the Tallahassee Metropolitan Area, with the profile headline Enterprise Transformation Executive. The About section describes Joshua Harmon as a leader, problem solver and collaborator with a passion for leadership.
Justin Westcott
LinkedInExperience: Vice President, P&C Claims - Chief of Staff, Quality Assurance, Compliance & Training · Kemper
Justin Westcott has been Vice President, P&C Claims - Chief of Staff, Quality Assurance, Compliance & Training at Kemper since April 2026, based in Chicago, Illinois. Justin Westcott was Vice President, Transformation and P&C Claims Chief of Staff at Kemper from 2025 to 2026 and Vice President, Transformation - Enterprise Portfolio Management & Enablement there from 2022 to 2025.
Patrick Padalik, MBA
LinkedInExperience: AVP Operations, Commercial Auto · Kemper
Patrick Padalik, MBA has been AVP Operations, Commercial Auto at Kemper since June 2025, based in Rockmart, Georgia. Patrick Padalik, MBA was Senior Vice President, Product & Pricing at Cumberland Mutual from 2012 to 2023, Director, State Management at Kemper from 2000 to 2012 and Actuarial Manager at CNA Insurance from 1993 to 2000.
Troy McGill
LinkedInExperience: Senior Vice President, Tax and Financial Operations · Kemper
Troy McGill has been Senior Vice President, Tax and Financial Operations at Kemper since May 2020, based in the Greater Chicago Area. Troy McGill was Vice President Tax at Kemper from 2017 to 2020, Managing Director at KPMG US from 2013 to 2017, Vice President, Global Tax at Groupon from 2011 to 2012 and Vice President, Corporate Tax at CUNA Mutual Group.
Choose the right perspective
Match the person's operations area, whether life operations, claims, commercial auto, investment operations or tax and financial operations, to the decision you face. Check when each person started their current role, or when a past role ended, to judge how recent their view of it is.
Questions to take into the conversation
- 01What did you focus on first when you took on your operations role at Kemper?
- 02How do you plan staffing for claims and service teams when volume swings quickly?
- 03What have you learned about improving quality and cost in insurance operations at the same time?
Reaching Kemper operations leaders
How can I contact one of these Kemper operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 2 companies: Kemper and Kemper Preferred, based on profile data retrieved on October 24, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Kemper operations leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Kemper operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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