10 Liberty Mutual customer service leaders
Rachel Switchenko, VP & Manager, Customer Response Center, opens this list of Liberty Mutual customer service leaders, who hold vice president, assistant vice president and director titles in customer response centers, call centers and client service. A reader can learn how customer service leaders work at Liberty Mutual from people who have held the role.
Professionals to explore
Andrew Marley
LinkedInExperience: Director, Client Service · Liberty Mutual Insurance
Andrew Marley has been Director, Client Service at Liberty Mutual Insurance since July 2023, based in Boston, in a role the listing places in the Customer Service department. At Liberty Mutual Insurance, Andrew Marley was also Sr. Client Service Manager from 2021 to 2023 and Workers Compensation Unit Manager, Subrogation claims from 2018 to 2021.
Craig Dierkes, CPCU
LinkedInExperience: AVP, Director of Call Center Operations · Liberty Mutual Insurance
Craig Dierkes holds the title AVP, Director of Call Center Operations at Liberty Mutual Insurance, listed with no end date, and has also been Assistant Vice President, Senior Manager Direct Distribution there since 2021, based in Longwood, Florida. The profile describes Craig Dierkes as an experienced vice president of call center operations in the insurance industry.
Günther F. E, MBA, CPCU, AIC, API
LinkedInExperience: VP, Manager of Customer and Agent Care · Liberty Mutual Insurance
Günther F. E has held the title VP, Manager of Customer and Agent Care at Liberty Mutual Insurance since October 2018, and has also been AVP, Manager of Presidential Service Team there since January 2021, based in Plano, Texas. At Liberty Mutual Insurance, Günther F. E was also AVP, Field Manager of Complex Casualty Claims from 2017 to 2018.
Kelly Howard
LinkedInExperience: Director/AVP - Customer Response Center · Liberty Mutual Insurance
Kelly Howard has been Director/AVP - Customer Response Center at Liberty Mutual Insurance since September 2012, based in Gilbert, Arizona. At Liberty Mutual Insurance, Kelly Howard was also AVP - Customer Response Center Operations from 2009 to 2012, Service Center Manager from 2003 to 2008 and Customer Response Center Manager from 1998 to 2003.
Laura M.
LinkedInExperience: Director, Telematics CX & Service · Liberty Mutual Insurance
Laura M. has been Director, Telematics CX & Service at Liberty Mutual Insurance since September 2025, based in Greater Boston, managing the customer experience and service team in a role the listing places in the Customer Service department. At Liberty Mutual Insurance, Laura M. was also Director, Telematics Product Design & Experience from 2024 to 2025.
Linda Adkins
LinkedInExperience: AVP Customer Service · Liberty Mutual Insurance
Linda Adkins holds the title AVP Customer Service at Liberty Mutual Insurance, a role the listing dates from 2006 with no end date, based in Boston. Linda Adkins was DVP Customer Service at Filene's/Kaufmann's from 1987 to 2005, and the profile headline reads AVP Customer Service at Liberty Mutual.
Patricia Slocum
LinkedInExperience: AVP, Call Center Site Leader · Liberty Mutual Insurance
Patricia Slocum has been AVP, Call Center Site Leader at Liberty Mutual Insurance since April 2015, based in Somers, Connecticut. Patricia Slocum was AVP, USIG Customer Service Centers at MassMutual from 2013 to 2015 and AVP, Document Management Services at MassMutual from 2009 to 2013.
Rachel Switchenko
LinkedInExperience: VP & Manager, Customer Response Center · Liberty Mutual Insurance
Rachel Switchenko has been VP & Manager, Customer Response Center at Liberty Mutual Insurance since August 2026, based in Boston. Rachel Switchenko was Vice President of Customer Service & Underwriting at Plymouth Rock Assurance from 2022 to 2026 and Director of Customer Care at Plymouth Rock Assurance from 2020 to 2022.
Robert Drolz
LinkedInExperience: AVP & Manager, Virtual Customer Response Center · Liberty Mutual Insurance
Robert Drolz has been AVP & Manager, Virtual Customer Response Center at Liberty Mutual Insurance since April 2019, based in the Greater Tampa Bay Area. The profile says Robert Drolz leads a team of 350 customer service representatives. At Liberty Mutual Insurance, Robert Drolz was also Zone Director, Operations and Analysis from 2011 to 2015.
Shaun Dudley
LinkedInExperience: Director, Service, Channel Operations · Liberty Mutual Insurance
Shaun Dudley has been Director, Service, Channel Operations at Liberty Mutual Insurance since 2020, based in the Greater Chicago Area. Shaun Dudley was Senior Manager, Strategic Operations at Allstate from 2018 to 2020 and Managing Consultant at IBM from 2006 to 2012, and the profile describes an operations leader who has implemented multimillion dollar initiatives.
Choose the right perspective
Match the person's area, such as a customer response center, a call center site or a client service group, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Liberty Mutual?
- 02How do you decide which policyholder requests a call center should handle and which belong in other channels?
- 03What has your own work taught you about coaching customer service representatives through busy periods?
Reaching Liberty Mutual customer service leaders
How can I contact one of these Liberty Mutual customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Liberty Mutual Insurance, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Liberty Mutual customer service leaders?
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What if they don't reply?
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Can an AI agent ask one of these Liberty Mutual customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.