Luxury goods
10 luxury clienteling experts
These ten professionals have held clienteling roles at luxury jewelry, fashion and retail companies. A reader can learn how luxury brands build clienteling programs and manage relationships with their most valued clients.
Professionals to explore
01—10Amanda Henderson
LinkedInExperience: Sr. Manager Clienteling & Omni-Channel Engagement · David Yurman
Sr. Manager Clienteling & Omni-Channel Engagement at David Yurman, a luxury jewelry company, since January 2026; the profile also lists Retail Performance & Product Manager at David Yurman since 2024. Other roles include Senior Client Manager (2021–2023) and Partner Success Manager (2019–2021) at FARFETCH.
Aurelie Barnouin Grange
LinkedInExperience: Global Senior Manager Member Experience & Clienteling · DFS Group Limited
Former Global Senior Manager Member Experience & Clienteling at DFS Group Limited (2021–2023); at DFS the profile also lists Global Director, Client Development (2023–2024) and Global Senior Director, Loyalty Strategy and Member Engagement (2024–2025). Global Head of Client at De Beers London since 2026. The profile describes 15 years in luxury retail specializing in customer engagement, clienteling and retail learning.
Emilie Bonneau
LinkedInExperience: Clienteling Project Manager, France & Monaco · CHANEL
Former Clienteling Project Manager, France & Monaco at CHANEL (2018–2020). Other CHANEL roles include Client Experience Manager, France & Monaco (2020–2022), Retail Marketing Strategy & Client Experience Manager, Fashion Europe (2022–2025) and Watches & Fine Jewellery Client Director since October 2025.
Ingrid Röhken
LinkedInExperience: Clienteling Manager · Van Cleef & Arpels
Clienteling Manager at Van Cleef & Arpels since March 2024 and Senior Clienteling Project Manager there from 2022 to 2024; also Senior Marketing Analyst at Richemont (2016–2021). The profile describes leading a team of 2 project managers, overseeing clienteling strategy and initiatives, and driving the digital tool's continuous improvement.
Lise Kalland
LinkedInExperience: Personal Shopping & Clienteling Manager · ILLUM
Personal Shopping & Clienteling Manager at ILLUM since June 2025. Other roles include CEO at DULONG (2020–2024) and Sales Director at Dulong Fine Jewelry (2009–2024). The profile describes leading the development of ILLUM's Personal Shopping department and crafting a luxury experience centered on individuality and exceptional service.
Nadia Kettani Bloch
LinkedInExperience: CRM & Clienteling Manager - Flagship Store · Prada Group
Former CRM & Clienteling Manager - Flagship Store at Prada Group (2020–2026) and Assistant Department Manager - Flagship Store at Prada Group (2017–2020). The profile describes a demonstrated history of CRM work in luxury retail and a strong understanding of boutique dynamics.
Pauline Claudel
LinkedInExperience: Clienteling Manager EMEA · FRED Jewelry
Clienteling Manager EMEA at FRED Jewelry since June 2026; the profile also lists Retail Clienteling & Operations Manager EMEA at FRED Jewelry since 2024 and Flagship Team Manager at Gucci (2022–2024). The profile describes designing and implementing tailor-made clienteling strategies for major luxury brands, at the intersection of CRM, operational excellence and customer experience.
Sarah Marchand
LinkedInExperience: Senior Product Management - Clienteling, Event & High End · Richemont
Senior Product Management - Clienteling, Event & High End at Richemont since February 2024. At Cartier the profile lists International High End Clients Manager (2019–2024) and International High End Clients Project Manager (2016–2019), and it also lists International CRM Project Manager Assistant at Van Cleef & Arpels in 2015.
Saray Chhambbat
LinkedInExperience: Head of Clienteling & Relationship Management at Cartier - LATAM · Cartier
Head of Clienteling & Relationship Management at Cartier - LATAM since August 2025. Other roles include Director of Marketing at Aston Martin - The Americas at Aston Martin Lagonda Ltd (2022–2025) and Marketing Director at Lamborghini - North America and Latin America Markets (2018–2022). The profile describes leading Clienteling and CRM for Cartier - LATAM.
Thibault Genin
LinkedInExperience: VIC Clienteling Manager - Europe · Boucheron
VIC Clienteling Manager - Europe at Boucheron since January 2026 and CRM & Clienteling Manager - Northern & Eastern Europe at Boucheron (2024–2026). Other roles include Private Client Relations Project Manager at CELINE (2023–2024). The profile describes coordinating and animating the client relationship strategy in an omnichannel approach.
Choose the right perspective
Match the person's scope to your question, since a flagship store clienteling manager and a regional or global clienteling lead work on different parts of the program. Also check whether the role is current if your question depends on today's clienteling tools and practices.
Questions to take into the conversation
- 01How do you get boutique sales teams to use clienteling tools consistently?
- 02How do you decide which clients get high-touch outreach and events, and how do you measure the results?
- 03What changes when a clienteling program moves from individual boutiques to a regional or global approach?
Reaching luxury clienteling experts
How can I contact one of these luxury clienteling experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 10 companies, including David Yurman, DFS Group Limited and CHANEL, based on profile data retrieved on October 3, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach luxury clienteling experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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