Marketplaces

10 Lyft operations leaders

These ten people hold or have held senior operations roles at Lyft, in areas such as driver and fleet operations, city operations, bikes and scooters, and trust and safety. A reader can learn how Lyft's operating teams plan, launch and scale services across markets.

10 professionals1 companiesData retrieved September 28, 2026

Professionals to explore

01—10
  1. Anu Balakrishnan

    LinkedIn

    Experience: Director of Program Operations · Lyft

    Director of Program Operations at Lyft since October 2025; her profile says the role directed firmware engineering, manufacturing and supply chain program management, and covers program management, supply chain data analytics, an internal factory production team and product quality and reliability. She was Director Technical Programs at Lyft (2024–2025) and Director, Global Supply Chain & Program Management at Spin (2020–2022).

  2. Barbara Lenzi

    LinkedIn

    Experience: Head of Operations Ireland · Lyft

    Head of Operations Ireland at Lyft since May 2024; her profile places the role at Freenow by Lyft and says she leads the Irish market with full P&L ownership. She was previously Chief Operating Officer at Axerve (2021–2024) and Head of Strategic Planning at Fabrick (2023–2024).

  3. Benjamin Metcalf

    LinkedIn

    Experience: Head of City Operations · Lyft

    Head of City Operations at Lyft since July 2022; his profile lists the role in Lyft's operations department at head level. His profile headline reads Senior Director, Luxury & Livery, and the profile describes Lyft as a ground passenger transportation company running a rideshare platform.

  4. Chris Sholley

    LinkedIn

    Experience: VP, Head of Rider · Lyft

    VP, Head of Rider at Lyft since November 2025, a role his profile lists in Lyft's operations department at vice president level. He was Senior Director at Lyft (2023–2025), and his Lyft roles also include Science Director (2019–2024) and Research Science Manager (2012–2019).

  5. Eddy Velázquez

    LinkedIn

    Experience: Operations Director - Miami, Orlando, Tampa, & Jacksonville, Florida. · Lyft

    Former Operations Director - Miami, Orlando, Tampa, & Jacksonville, Florida at Lyft (2019–2020). He was Regional Field Operations Manager - Project Manager at Avail (2020–2023), Operations Manager - USA (2023–2025) and Head of Operations US - Country Representative (2025–2026) at inDrive, and has been Head of Market Operations at Alto since May 2025.

  6. Jessica Jalsevac

    LinkedIn

    Experience: Director Of Business Operations, Transit, Bikes and Scooters · Lyft

    Director Of Business Operations, Transit, Bikes and Scooters at Lyft since March 2022, a role her profile lists in the operations department at director level. She was Chief of Staff, Bikes and Scooters at Lyft (2019–2022) and, before Lyft, VP Of Operations at Alto Pharmacy (2015–2019).

  7. Marden Hyatt

    LinkedIn

    Experience: Head of Operations Development · Lyft

    Head of Operations Development at Lyft since December 2018, where his profile says he leads Lyft's driver mobility team in building new services from concept and incubation, and leads partner strategy, negotiations and launches for the Lyft driver community. He was previously Director Of Operations at Booster (2018) and Operations Manager at Beepi (2014–2017).

  8. Michaela Smiley

    LinkedIn

    Experience: Sr. Director, Trust & Safety Product, Policy, and Operations · Lyft

    Sr. Director, Trust & Safety Product, Policy, and Operations at Lyft since May 2026, following the role Senior Director of Product Management, Trust & Safety at Lyft (2024–2026). Her profile says she serves as a general manager leading cross-functional, global safety teams focused on AI-driven safety innovation, safety-by-default experiences and customer-centric protection policies and tools.

  9. Miranda Scott

    LinkedIn

    Experience: Senior Director, City Operations & Partnerships · Lyft

    Former Senior Director, City Operations & Partnerships at Lyft (2021–2023), a role in which her profile says she was responsible for growing the business across the Airports, Events, Higher Education and Transit verticals and integrated the platform with real-world operations. She was also Director, Airport Business Development at Lyft (2019–2021).

  10. Stephen Hayes

    LinkedIn

    Experience: VP, Autonomous, Fleets, and Driver Operations · Lyft

    VP, Autonomous, Fleets, and Driver Operations at Lyft since January 2024, a role his profile lists in Lyft's operations department at vice president level. He was CEO of flexdrive (2021–2024), and his Lyft roles also include Director, Express Drive (2018–2021), Senior Manager, Express Drive (2017–2018) and Manager, Express Drive (2016–2017).

Choose the right perspective

Match the person's area, such as driver supply, city launches, hardware programs or safety, to the operational question you need answered. Weigh how recent their Lyft role is, since current leaders know today's setup while former ones can compare it with what they saw elsewhere.

Questions to take into the conversation

  1. 01How does Lyft decide which operations to run centrally and which to leave to local market teams?
  2. 02Which operating metrics did your team review every week, and how did they change decisions?
  3. 03What did you learn from launching or scaling a new service or market at Lyft?

About this directory

This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.

Request a correction or removal

Other perspectives in Marketplaces