10 Marriott customer service leaders
Vice President North America CEC Operations, Vice President, Customer Engagement Centers, Asia Pacific and Director of Customer Engagement Center Operations are among the roles held by these ten Marriott customer service leaders, some of whom have since moved on. A reader can learn how customer service leaders work at Marriott from people who have held the role.
Professionals to explore
Fiona Veitch
LinkedInExperience: Former Regional Vice President CEC EMEA & CALA · Marriott International
Fiona Veitch is a former Marriott customer service leader who was Regional Vice President CEC EMEA & CALA at Marriott International from 2020 to 2025, based in the United Kingdom. Fiona Veitch has been Senior Director Central Reservations at Sani/Ikos Group since September 2025 and was Senior Director of Global Contact Centres at Jumeirah from 2013 to 2020.
Jennifer McLennan-Brown
LinkedInExperience: Vice President, Customer Engagement Center (CEC) Workforce Optimization & Performance Management · Marriott International
Jennifer McLennan-Brown has been Vice President, Customer Engagement Center (CEC) Workforce Optimization & Performance Management at Marriott International since September 2024, based in Bethesda, Maryland. At Marriott International, Jennifer McLennan-Brown was also Vice President, Platform Operations + Experience Activation from 2020 to 2024 and Global Brand Leader, Delta Hotels from 2018 to 2020.
Justin Jarose
LinkedInExperience: Director of Customer Engagement Center Operations · Marriott International
Justin Jarose has been Director of Customer Engagement Center Operations at Marriott International since March 2015, based in Omaha, Nebraska. Justin Jarose was Director, Call Center Operations at Infogroup from 2008 to 2014 and held supervisor roles at WoodmenLife from 2005 to 2008, including Customer Contact Center Supervisor.
Kate Clark
LinkedInExperience: Senior Director, CEC Services Portfolio (Planning & Deployment) · Marriott International
Kate Clark has been Senior Director, CEC Services Portfolio (Planning & Deployment) at Marriott International since March 2023, based in Frederick, Maryland, and describes leading the strategy and planning for Marriott's Customer Engagement Centers. At Marriott International, Kate Clark was also Senior Director, CEC Specialty Teams Strategic Operations from 2022 to 2023 and Director, CEC Planning & Process Design from 2019 to 2021.
Maria Armstrong-Gimblett
LinkedInExperience: Area Director of Operations, Customer Engagement Centres, EMEA · Marriott International
Maria Armstrong-Gimblett has been Area Director of Operations, Customer Engagement Centres, EMEA at Marriott International since January 2025, based in Greater London, and also lists the role Vice President, Customer Engagement Centres Europe, Middle East & Africa Operations, BMSC there since 2018. At Marriott International, Maria Armstrong-Gimblett was Vice President, Customer Engagement Centres - Global Operations from 2019 to 2025.
Marshall Mallum
LinkedInExperience: Vice President North America CEC Operations · Marriott International
Marshall Mallum has been Vice President North America CEC Operations at Marriott International since December 2020, based in Omaha, Nebraska. The profile headline and about section both give the same title, Vice President North America CEC Operations at Marriott International, and the listing shows it as the current role.
Rebecca Cai
LinkedInExperience: Vice President, Customer Engagement Centers, Asia Pacific · Marriott International
Rebecca Cai has been Vice President, Customer Engagement Centers, Asia Pacific at Marriott International since October 2019, based in Guangzhou, China. Rebecca Cai also lists the role Director of Customer Engagement Center, Greater China at Marriott International since February 2018, and the profile headline gives the title Vice President of Customer Engagement Center, APAC, Marriott International.
Renee Roosa Mastrangelo
LinkedInExperience: Former Vice President, Customer Engagement Center Operations · Marriott International
Renee Roosa Mastrangelo is a former Marriott customer service leader who was Vice President, Customer Engagement Center Operations at Marriott International from 2011 to 2019, a role the profile places in San Antonio, Texas. Renee Roosa Mastrangelo also lists the role Vice President Global Reservation Sales Operations at Marriott International, dated from 1984 to 2019.
Scott D. Mitchell
LinkedInExperience: Vice President, CEC Workforce Optimization & Performance Management · Marriott International
Scott D. Mitchell has been Vice President, CEC Workforce Optimization & Performance Management at Marriott International since April 2022, a role the profile places in Bethesda, Maryland, and describes leading five centers of excellence for Marriott's Customer Engagement Centers (CEC). At Marriott International, Scott D. Mitchell was also Vice President, Planning & Deployment | Customer Engagement Centers from 2018 to 2022.
Teri Dunne
LinkedInExperience: Sr. Director, Customer Engagement Centers and Property Reservations Products · Marriott International
Teri Dunne has been Sr. Director, Customer Engagement Centers and Property Reservations Products at Marriott International since April 2022, based in Norton, Massachusetts. Teri Dunne was Sr. Director, Digital Product Owner - Customer Engagement Centers at Marriott International from 2019 to 2020 and Sr. Director, Business Product Owner - Customer Contact Centers at SHRW, LLC from 2013 to 2019.
Choose the right perspective
Match the person's area, such as regional customer engagement center operations, workforce optimization, planning and deployment, or contact center products, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Marriott?
- 02How do you decide how much guest demand each customer engagement center should handle?
- 03What has your own work taught you about forecasting and staffing contact centers for hotel guests?
Reaching Marriott customer service leaders
How can I contact one of these Marriott customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Marriott International, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Marriott customer service leaders?
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Can an AI agent ask one of these Marriott customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.