Insurance
10 Medicare Star Ratings experts
These ten health plan quality leaders have held Medicare Stars roles at health plans, with titles that include director of Medicare Stars and vice president of Stars improvement. A reader can learn how health plans organize and run their Medicare Star Ratings improvement work.
Professionals to explore
01—10Angel Cain
LinkedInExperience: Director of Stars and Risk Adjustment · Humana
Director of Stars and Risk Adjustment at Humana since 2022. The profile says this person leads a multidisciplinary team including Stars Improvement professionals, Risk Adjustment Educators, Retrieval Specialists and a Regional Manager across the Pacific Northwest. Former Director of Quality Improvement at Humana (2021–2022).
Anjly Shah
LinkedInExperience: VP Quality Operations and Medicare Stars · Clover Health
Former VP Quality Operations and Medicare Stars at Clover Health (2015–2016), where the profile says this person managed the development, implementation and completion of Medicare quality improvement projects including Medicare Stars Ratings, HEDIS, Health Outcomes Survey and CAHPS. Vice President, Provider Performance Team at Optum since 2021.
Fuan-Yue Kung
LinkedInExperience: Director HEDIS & Medicare Star Analytics · SCAN
Director HEDIS & Medicare Star Analytics at SCAN since 2012. The profile says this person oversees and manages the HEDIS reporting operation, the HEDIS compliance audit, administrative rate generation, medical record pursuit and abstraction, and submission of HEDIS results. Former Informatics QI Analyst Sr. at SCAN (2011–2012).
Jennifer Klumpyan
LinkedInExperience: Director, Medicare Stars · Longevity Health
Former Director, Medicare Stars at Longevity Health (2024–2025), and Sr.Director, HEDIS, Stars and Quality Partneships there since 2025, where the profile says this person directs enterprise Medicare Stars, HEDIS and quality strategy across multiple Medicare Advantage plans. Former Sr. Manager Stars Program Leader, Medicare Stars at Medica (2020–2024).
Lucille Baxter
LinkedInExperience: Medicare Star Rating Manager · Blue Cross Blue Shield Arizona Advantage Plan
Former Medicare Star Rating Manager at Blue Cross Blue Shield Arizona Advantage Plan (2016–2018), where the profile says this person was held accountable to develop the Medicare Star Program on both Part C and D, including CAHPS and HOS, and collaborated on improvement programs with cross-functional departments. Former HEDIS Operations Director at Western Sky Community Care (2018–2019).
Pam Wagner
LinkedInExperience: Associate Vice President, Stars Quality Improvement and Operations · Humana
Associate Vice President, Stars Quality Improvement and Operations at Humana since 2019, a role the profile describes as leadership and strategic direction for Stars Improvement and Operations, driving initiative execution and measure management. Former Director, Stars Improvement, Medicare, PDP, Commercial at Humana (2016–2019).
Tamara Matos
LinkedInExperience: Star Ratings Operations Director at Cigna HealthSpring of Florida · Cigna Healthcare
Former Star Ratings Operations Director at Cigna HealthSpring of Florida at Cigna Healthcare (2017–2022), where the profile says this person developed and managed Florida market Stars Operations strategy and tactics. Vice President Stars & Risk Adjustment at Capital Blue Cross since 2024, and former Director of Stars and Quality-Government Business there (2022–2023).
Thomas Manetti
LinkedInExperience: Associate Vice President Stars and Consumer Experience · CareSource
Former Associate Vice President Stars and Consumer Experience at CareSource (2021–2025) and former Associate Vice President of CAHPS and HOS Strategy at Alignment Health (2025–2026), a role the profile describes as leading provider engagement CAHPS and HOS strategy. Sr Director of Risk Adjustment and Stars at Clever Care Health Plan since 2026.
Thomas Sargent
LinkedInExperience: Associate Vice President Medicare Star Ratings Execution & Operations · Aetna, a CVS Health Company
Associate Vice President Medicare Star Ratings Execution & Operations at Aetna, a CVS Health Company since 2026. Former Executive Director Medicare Stars Member Experience (2018–2026) and Senior Director of Medicare Stars Member Experience (2017–2018) at Aetna, a CVS Health Company.
Trende Reed
LinkedInExperience: Vice President, Stars Improvement & Operations · Humana
Vice President, Stars Improvement & Operations at Humana since 2025. Other Humana roles listed are Associate Vice President, Stars Program Delivery (2023–2026), Director, Stars Innovation Portfolio Strategy (2020–2023) and Director, Stars Operations (2015–2020).
Choose the right perspective
Match the person's focus to your question, since some roles centered on Stars strategy and program leadership while others centered on analytics, operations measures or member experience surveys. Also weigh the size and type of plan the person worked in against your own plan.
Questions to take into the conversation
- 01How do you decide which Star Ratings measures to prioritize when you can't move all of them at once?
- 02How do you organize work across clinical, member experience, pharmacy and operations teams so that each measure has a clear owner?
- 03What do you do differently to improve CAHPS and HOS survey results compared with HEDIS clinical measures?
Reaching Medicare Star Ratings experts
How can I contact one of these Medicare Star Ratings experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 8 companies, including Humana, Clover Health and SCAN, based on profile data retrieved on October 3, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Medicare Star Ratings experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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