10 Molina Healthcare customer service leaders
AVP Customer Experience, Director of Member & Provider Contact Center and Call Center Director are among the current titles on this list of Molina Healthcare customer service leaders. A reader can learn how customer service leaders work at Molina Healthcare from people who have held the role.
Professionals to explore
Alison Manning
LinkedInExperience: Program Director, MHI Contact Center Operations · Molina Healthcare
Alison Manning has been Program Director, MHI Contact Center Operations at Molina Healthcare since May 2023, based in Lumberton, New Jersey. Alison Manning was Manager, Community Health, Community & Public Affairs-Member Retention at Horizon NJ Health from 2012 to 2021 and Director, Sales, Marketing and Community Outreach at AmeriChoice of New Jersey, a UnitedHealth Group Company, from 2006 to 2011.
Bill Aitken
LinkedInExperience: Director Support Center Operations · Molina Healthcare
Bill Aitken is a former Molina Healthcare service leader who was Director Support Center Operations there from 2025 to 2026, based in Hartford, Connecticut. Bill Aitken was Director Customer Care at ConnectiCare from 2020 to 2025, Director Of Customer Service at Faneuil Inc from 2016 to 2020 and Director Customer Care at Anthem, Inc. from 2014 to 2015.
Blanca Trevizo
LinkedInExperience: Director of Member & Provider Contact Center · Molina Healthcare
Blanca Trevizo has been Director of Member & Provider Contact Center at Molina Healthcare since September 2019, working in Irving, Texas, a role the profile places in the Customer Service department. At Molina Healthcare, Blanca Trevizo was Program Manager from 2018 to 2019, Call Center Manager from 2014 to 2018 and Manager of Retention & Quality from 2013 to 2014.
Bonita Vielweber
LinkedInExperience: Director of Provider & Member Services · Molina Healthcare
Bonita Vielweber has been Director of Provider & Member Services at Molina Healthcare since June 2010, based in Freeburg, Illinois, with a profile headline of Director of Member/Provider Services Molina Healthcare. Bonita Vielweber was Director of Medicare Products and Services at Allsup from 2006 to 2010 and Director of Provider Maintenance at Great West Healthcare from 2002 to 2005.
Cheryl Faroughi
LinkedInExperience: Vice President Member and Provider Contact Center · Molina Healthcare
Cheryl Faroughi is a former Molina Healthcare contact center leader who was Vice President Member and Provider Contact Center there from 2024 to 2026 and VP of Operations from 2018 to 2024. Cheryl Faroughi has been Chief Operating Officer at Molina Healthcare of Ohio, Inc. since September 2026, based in the Columbus, Ohio Metropolitan Area.
Emilio Bellizzia
LinkedInExperience: Director of Member Services · Molina Healthcare
Emilio Bellizzia has been Director of Member Services at Molina Healthcare since February 2018, based in the Greater Jackson Area, and lists call center implementation and management among the profile's areas of expertise. Emilio Bellizzia was Customer Care Senior Manager at Conduent from 2004 to 2018.
Georgiana Orona
LinkedInExperience: MHI Corp Ops Regional Director of Member Services · Molina Healthcare of New Mexico
Georgiana Orona has been MHI Corp Ops Regional Director of Member Services at Molina Healthcare of New Mexico since July 2013, with a profile headline of MHI Corp Ops Regional Director of Member and Provider Contact Center at Molina Healthcare. At Molina Healthcare, Georgiana Orona was Member Service Director from 2008 to 2013 and Member Service Manager from 1998 to 2008.
Mary Sturm
LinkedInExperience: Call Center Director · Molina Healthcare
Mary Sturm has been Call Center Director at Molina Healthcare, Inc. since May 2005, a role the profile places in the Customer Service department at the Director level, based in Anaheim, California. Mary Sturm was Director of Member Services at Private Healthcare System from 1990 to 2004, and the profile also lists Director of Member Services at PHCS for the same years.
Rosetta Roden
LinkedInExperience: AVP Customer Experience · Molina Healthcare
Rosetta Roden has been AVP Customer Experience at Molina Healthcare since January 2024, a role the profile places in the Customer Service department, based in Dallas, Texas. At Molina Healthcare, Rosetta Roden was Director of Customer Experience from 2021 to 2024, Director, Diversity, Equity and Inclusion from 2020 to 2021 and Clinical Appeals Nurse from 2015 to 2020.
Tammy Jurkatis
LinkedInExperience: Regional Director Member and Provider Service . Corporate Retention · Molina Healthcare
Tammy Jurkatis has been Regional Director Member and Provider Service . Corporate Retention at Molina Health Care since February 2013, with a profile headline of Director of Customer Experience Member and Provider Service . Corporate Retention at Molina Health Care, based in Anaheim, California. The profile also lists Corporate Retention Director and Regional Director titles at Molina Healthcare from 2013.
Choose the right perspective
Match the person's area, such as member and provider contact centers, regional member services, call center operations or contact center programs, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your contact center or member services role at Molina?
- 02How do you decide which member and provider calls a contact center should resolve on the first contact and which go to care management or claims teams?
- 03What has your own work taught you about measuring member and provider service quality?
Reaching Molina Healthcare customer service leaders
How can I contact one of these Molina Healthcare customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 2 companies: Molina Healthcare and Molina Healthcare of New Mexico, based on profile data retrieved on October 27, 2026. Being listed here doesn't mean someone has agreed to take calls.
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.