10 New York Life operations leaders
Will Colon, Chief Operating Officer and Head of Shared Services at New York Life, is one of ten New York Life operations leaders listed here, alongside people who hold vice president of operations, disability operations and service operations roles at the company. A reader can learn how operations leaders work at New York Life from people who have held the role.
Professionals to explore
Amy Gawronski Zuccaro
LinkedInExperience: Corporate Vice President, Digital and Product Operations · New York Life
Corporate Vice President, Digital and Product Operations at New York Life since April 2025, based in the San Francisco Bay Area and tagged at vice president level in operations. Amy Gawronski Zuccaro was Design Operations Lead at Roche (2024), Sr Director, Design Systems Operations at SAP (2021–2023), Head of Design Operations at SAP.iO (2019–2021) and Director, Global eBusiness UX at Symantec (2018–2019).
Chris Chiles
LinkedInExperience: Corporate Vice President In-Force Service - Premium payments, Scanning operations · New York Life
Corporate Vice President In-Force Service - Premium payments, Scanning operations at New York Life since November 2017, based in the Dallas-Fort Worth area; the profile describes leading strategic planning and execution for premium and payment operations, including transaction automation and outsourcing. Chris Chiles was Vice President Workplace Investing - Retirement Distribution at Fidelity Investments (2008–2016).
Julie Hayward
LinkedInExperience: Corporate Vice President, Long Term Disability Operations · New York Life
Corporate Vice President, Long Term Disability Operations at New York Life since January 2021, based in Pittsburgh. Julie Hayward was V.P., Disability Operations (2020), V.P., Short Term Disability (2018–2020) and STD Operations Manager (2015–2017) at Cigna Group Insurance, and Director, Disability Claim Services at Cigna New Zealand (2011–2015).
Keith Bonney MBA, FLMI ACS
LinkedInExperience: Corporate Vice President Administration Operations · New York Life
Corporate Vice President Administration Operations at New York Life since September 2012, based in Tarrytown, New York, with the role listed in New York City; the profile mentions cultivating operational excellence by implementing participatory leadership. Keith Bonney MBA, FLMI ACS was Corporate Vice President Administation at New York Life (2004–2012) and Director of Operations at Dolce (1998–2002).
Kenny Fackovec
LinkedInExperience: Corporate Vice President, Field Service Operations · New York Life
Corporate Vice President, Field Service Operations at New York Life since December 2024, based in Orlando, Florida and tagged at vice president level in operations. Kenny Fackovec was Field Service Operations Manager at New York Life from December 2010 to December 2024, the only other role in the listing.
Michael Brady
LinkedInExperience: Corporate Vice President - Head of Strategic Operations · New York Life
Corporate Vice President - Head of Strategic Operations at New York Life since January 2022, based in the New York City area; the profile describes a senior operations leader in the wealth management space aligning strategy, technology and execution for financial advisors and their clients. Michael Brady was Corporate Vice President- Agency Field Operations & Supervision (2019–2022) and Manager of Agency Field Operations & Supervision (2015–2019) at New York Life.
Tara O'Dom
LinkedInExperience: Chief Operations & Systems Officer, Corporate Vice President · New York Life
Chief Operations & Systems Officer, Corporate Vice President at New York Life since April 2016, based in the New York City area; the profile headline reads Vice President of Operations and names operations, compliance, audit and enterprise risk management. Tara O'Dom was VP Operations at Athene Annuity & Life Assurance Company (2013–2016) and at Presidential Life Insurance Company (2010–2013), and Director of Corporate Compliance and Chief Risk Officer, VP at Presidential Life Insurance Company (2006–2010).
Tom Engelbrechtsen
LinkedInExperience: Head of Service and Operations NYLIFE Securities LLC · New York Life
Head of Service and Operations NYLIFE Securities LLC at New York Life since February 2010, based in Dallas; the profile describes a Corporate Vice President and Head of Service & Operations of NYLIFE Securities LLC, a member of FINRA and a subsidiary of New York Life Insurance Company. Tom Engelbrechtsen also holds Corporate Vice President & FINOP at NYLIFE Securities LLC (since 2018), and was Associate Director UBS Securities LLC at UBS (1997–2009).
Trina Martin
LinkedInExperience: Vice President Operations · New York Life
Vice President Operations at New York Life since September 2022, based in Tampa; the profile says the role leads Insurance Operations, including the Call Center, Claims, Policy Administration and the Underwriting Operations teams at NYL Direct. Trina Martin was Corporate Vice President - Service Strategy & Technology (2019–2022) and PMO Leader (2009–2014) at New York Life.
Will Colon
LinkedInExperience: Chief Operating Officer and Head of Shared Services · New York Life
Chief Operating Officer and Head of Shared Services at New York Life since July 2023, based in Verona, New Jersey; the profile headline reads Senior Vice President & Foundational Business Head of Operations & Shared Service @ New York Life Insurance Company. Will Colon was Chief Operating Officer - Insurance Solutions (2020–2023), Chief Operating Officer - Long Term Care Insurance (2015–2020) and Chief Operating Officer - Human Resources (2013–2015) at New York Life.
Choose the right perspective
Pick the person whose own title and operating area sit closest to your question, and check the dates on each role. Match scope as well, since a leader running one site or function and one running operations across a region or business will answer from different vantage points.
Questions to take into the conversation
- 01What took most of your time in your current operations role, and how did you decide what to handle yourself and what to delegate?
- 02How did you work with other functions when their priorities pulled against operational goals?
- 03What did you carry over from earlier roles that changed how you run operations?
Reaching New York Life operations leaders
How can I contact one of these New York Life operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: New York Life, based on profile data retrieved on October 17, 2026. Being listed here doesn't mean someone has agreed to take calls.
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Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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