Retail
10 omnichannel fulfillment experts
These ten professionals have held fulfillment roles at retailers, including omnichannel fulfillment, store fulfillment and digital fulfillment positions. A reader can learn how retailers organize omnichannel fulfillment teams and operations.
Professionals to explore
01—10Deirdre Greene, PMP
LinkedInExperience: Director, Omni Fulfillment · Lowe's Companies, Inc.
Director, Omni Fulfillment at Lowe's Companies, Inc. since August 2022. Former Sr. Project Manager, Transformation at FedEx Office (2019–2022). At JCPenney the roles were Senior Manager eCommerce Operations (2016–2019), Senior Manager Operations Excellence (2015–2016) and Senior Manager Store Operations (2010–2015).
Laisa Flora
LinkedInExperience: Group Director, Walmart US Fulfillment Operations · Walmart
Group Director, Walmart US Fulfillment Operations at Walmart since August 2026, with Senior Director (since 2025) and Director (2022–2025) roles also listed there. Former Sr. Manager, eCommerce Operations Process Design at Walmart (2019–2022), where the profile describes designing and delivering strategies for the Online Grocery Pickup & Delivery segment, and Manager II - eCommerce Store Operations (2018–2019).
Matt Gallagher
LinkedInExperience: Director, Omni-Channel Strategy & Fulfillment · Spencer's
Director, Omni-Channel Strategy & Fulfillment at Spencer's since September 2022. Former Sr. Manager, Supply Chain - Distribution at Gopuff (2021–2022). At Amazon the roles were Sr. Supply Chain Manager (2019–2021), Supply Chain Manager - Capacity Planning, Prime Now & Fresh (2018–2019) and Supply Chain Manager, Prime Now & Fresh (2017–2018).
Mike Miller
LinkedInExperience: Senior Director Digital Fulfillment Optimization & Analytics · Target
Senior Director Digital Fulfillment Optimization & Analytics at Target since May 2022; the profile describes responsibility for business strategy of promise, inventory availability, guest order allocation and eligibility in ship to home and order pick up. Former Director of Fulfillment Optimization (2018–2022) and Sr. Manager Guest Fulfillment Inventory Management - Digital Store Fulfillment (2017–2018) at Target.
Olufisayo Falaye
LinkedInExperience: Director, Store Fulfillment Implementation & Adoption · Walmart
Director, Store Fulfillment Implementation & Adoption at Walmart since July 2024. Other Walmart roles include Director, Digital Operations (2022–2024), Digital Operations Lead (2020–2022), Market eCommerce Manager (2019–2022) and Store Co-Manager (2012–2019).
Rachel Ecklin
LinkedInExperience: Director of Operations, Omnichannel Fulfillment · Target
Director of Operations, Omnichannel Fulfillment at Target since May 2018; the profile describes leading the Order Pickup and Drive Up store fulfillment team within Store Operations, with digital orders fulfilled through Target's network of 1,800+ stores. Other Target roles include Senior Business Partner (2015–2018) and Business Partner (2014–2015).
Rachel Kuklenski
LinkedInExperience: Senior Manager II, Digital Instore Fulfillment - Customer Product · Walmart
Former Senior Manager II, Digital Instore Fulfillment - Customer Product (2020–2022) and Director of Last Mile - Integration & Enablement (2021–2022) at Walmart. Other Walmart roles include Director of Store Transformational Strategy & Operations (2022–2024) and Dir. of Ecommerce Growth & Strategy since July 2024. The profile says this person developed and launched a standalone semi-autonomous fulfillment location.
Rob Baker
LinkedInExperience: Vice President, Omnichannel Fulfillment · Lowe's Companies, Inc.
Vice President, Omnichannel Fulfillment at Lowe's Companies, Inc. since February 2022, and Vice President, Omnichannel Operations there (2020–2022). At Sears the roles were Vice President, Customer Experience and Omnichannel (2018–2020), Divisional Vice President Omnichannel Retail (2014–2018) and Senior Director Integrated Customer Experience (2013–2014).
Surnaik Srivastava
LinkedInExperience: Group Director, Omni Fulfillment Experience · Walmart
Former Group Director, Omni Fulfillment Experience at Walmart (2024–2026) and Senior Director, eCommerce Strategy and Operations there (2022–2024). Group Director, Seller Growth at Walmart since August 2026. Other roles include Pathways Operations Manager at Amazon (2014–2016).
Taylor Ellis
LinkedInExperience: Senior Director of Omnichannel Fulfillment · Foot Locker
Senior Director of Omnichannel Fulfillment at Foot Locker since April 2026, and Director of Operations Strategy there (2024–2026). Former Senior Manager, Operations Performance Management and Analytics (2021–2023), B2B Innovation Manager (2018–2021) and B2B Program Manager (2017–2018) at Wayfair.
Choose the right perspective
Match the person's fulfillment model to yours, since a big-box chain fulfilling from thousands of stores, a grocer running online pickup and a specialty retailer shipping from a smaller fleet face different constraints. Also consider whether you need someone who ran store-level execution or someone who set fulfillment strategy and order routing at headquarters.
Questions to take into the conversation
- 01How do you decide which orders are fulfilled from stores and which from distribution centers?
- 02How do you staff and schedule store teams for pickup and ship-from-store work without hurting the in-store experience?
- 03Which metrics best show whether omnichannel fulfillment is working and profitable?
Reaching omnichannel fulfillment experts
How can I contact one of these omnichannel fulfillment experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 5 companies, including Lowe's Companies, Inc.; Walmart and Spencer's, based on profile data retrieved on October 4, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach omnichannel fulfillment experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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