10 OpenAI operations leaders
Support, pricing, legal, partner programs, B2B strategy, product operations and integrated marketing operations are the seven current OpenAI operations titles here, and three more people held earlier ones: a head of business operations, a head of GTM growth, strategy and ops, and the head of operations in 2016. A vendor, partner or candidate can talk to someone on the exact team they would work with.
Professionals to explore
Alison Harmon
LinkedInExperience: Former Head of GTM Growth, Strategy & Ops · OpenAI
Alison Harmon was Head of GTM Growth, Strategy & Ops at OpenAI (2025–2026), a role in which Harmon "Reported to CCO and CRO" and "Led teams spanning Business Growth, Data Science, Revenue Operations, GTM Strategy, Velocity Sales, and GTM Engineering". As Head of Growth at OpenAI (2023–2024) Harmon reported to the COO; Asana titles include Head of Business Strategy, Operations, & Planning (2023) and Head of Self Serve (PLG) (2017–2023).
Is this you? Claim your profile and get paid for calls.
Ana Wiechers
LinkedInExperience: Head of Support Operations · OpenAI
Head of Support Operations at OpenAI since 2025, Ana Wiechers describes "Currently leading Support and Trust & Safety Operations team at OpenAI", and also mentions "building the Support team at Mercury", where the title was VP, Global Customer Experience (2023–2025). Zendesk titles were Senior Director, Customer Experience (2021–2023), Director, Customer Trust (2019–2022) and Senior Manager, Enterprise Support Strategy (2018–2020).
Is this you? Claim your profile and get paid for calls.
Archana Subramanian
LinkedInExperience: Former Head of B2B Strategy & Operations · OpenAI
Archana Subramanian became Head of B2B Strategy & Operations at OpenAI in 2026, following four COO titles at Salesforce: Executive Vice President & COO, Data Foundation (2025–2026), Executive Vice President & COO, MuleSoft (2022–2025), Senior Vice President & COO, ANZ & ASEAN (2021–2022) and Senior Vice President & COO, North America Verticals Sales (2020–2021). A fit for B2B operations questions at OpenAI.
Is this you? Claim your profile and get paid for calls.
Iftikhar Chaudhry
LinkedInExperience: Head of Pricing Operations · OpenAI
Iftikhar Chaudhry has been Head of Pricing Operations at OpenAI since 2026, described as "Building the operational systems & capabilities that support OpenAI’s AGI mission", with AVP, GTM Strategy & Operations at ServiceNow overlapping in 2026. ServiceNow pricing titles were Senior Director, GTM Pricing Strategy and Licensing (2021–2026) and Director of GTM Pricing Strategy (2019–2021), a fit for pricing and licensing operations questions.
Is this you? Claim your profile and get paid for calls.
Jeff Arnold
LinkedInExperience: Head of Operations · OpenAI
Jeff Arnold was Head of Operations at OpenAI in 2016 (April to October) and has been Director of Operations at The OpenAI Foundation since 2026. Other titles include COO and Founder at Pilot (2017–2024), General Partner and Founder at Depth Ventures since 2024 and Head of Product, Clients and Platforms at Dropbox (2014–2015), a fit for questions on OpenAI's operations setup in 2016 and on the Foundation's operations today.
Is this you? Claim your profile and get paid for calls.
Max Wang
LinkedInExperience: Head of Legal Operations · OpenAI
Legal operations is the thread in Max Wang's titles: Head of Legal Operations at OpenAI since 2024, Head of Legal Operations at Waymo (2019–2024), Legal Operations Manager at Dropbox (2018–2019), Senior Associate, Legal Management Consulting at Duff & Phelps (2017–2018) and Consultant, Legal Operations at Elevate (2016–2017). A fit for questions on legal operations at OpenAI and at Waymo.
Is this you? Claim your profile and get paid for calls.
Nick Scala
LinkedInExperience: Head of GTM Partner Strategy, Programs, and Operations · OpenAI
Nick Scala has been Head of GTM Partner Strategy, Programs, and Operations at OpenAI since 2025, following Director, Ecosystem Operations at GitLab (2022–2025). Tanium titles were Director, Partner Commercial Operations (2021–2022) and Senior Manager, Partner Commercial Operations (2019–2021), and before that Scala was Manager, Sales Finance at Autodesk (2018–2019); that makes Scala the pick for a partner asking how OpenAI's partner programs work.
Is this you? Claim your profile and get paid for calls.
Rikke Flor Sckaletz
LinkedInExperience: Director, Product Operations & Strategic Programs · OpenAI
Based in Denmark, Rikke Flor Sckaletz has been Director, Product Operations & Strategic Programs at OpenAI since 2022. Earlier titles include Senior Program Manager, Platform & Product Operations at Atlassian (2016–2021), Business Systems Manager at Adobe (2009–2016) and Regional Technology Services Firm at Systems Analysts Inc (2003–2009), a fit for questions on product operations and strategic programs at OpenAI.
Is this you? Claim your profile and get paid for calls.
Sarah Russell
LinkedInExperience: VP, Integrated Marketing and Operations · OpenAI
Sarah Russell has been VP, Integrated Marketing and Operations at OpenAI since 2025, following Head of Integrated Marketing Ops there (2024–2025). Coinbase titles were Senior Director, Integrated Marketing (2022–2023) and Marketing at Coinbase (Contractor) (2021–2022), plus Marketing Director at Airbnb (Contractor) in 2021, a fit for questions on integrated marketing operations at OpenAI.
Is this you? Claim your profile and get paid for calls.
Stephen Petersilge
LinkedInExperience: Former Head of Business Operations · OpenAI
Stephen Petersilge was Head of Business Operations at OpenAI from 2023 to 2026 and has worked in Data Science at OpenAI since 2026. Earlier titles include Senior Manager Strategy & Business Operations at Instacart (2019–2023) and Senior Associate Analytics Advisory at PwC (2016–2019), a fit for questions on OpenAI business operations during 2023–2026 and how they connect with analytics.
Is this you? Claim your profile and get paid for calls.
Choose the right perspective
Match the team you would work with: Ana Wiechers for support, Iftikhar Chaudhry for pricing, Max Wang for legal operations, Nick Scala for partner programs and Archana Subramanian for B2B strategy. Alison Harmon and Stephen Petersilge left their OpenAI operations titles in 2026 and Jeff Arnold's Head of Operations role dates from 2016, so they suit questions about how things were set up rather than current practice.
Questions to take into the conversation
- 01What does a vendor need to show OpenAI's support operations team before it is trusted with customer or trust and safety workflows?
- 02How does OpenAI's pricing operations team turn a new pricing or licensing decision into system and billing changes?
- 03What does OpenAI look for in a go-to-market partner, and how are its partner programs measured?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.