Artificial intelligence
10 OpenAI operations leaders
These ten current and former OpenAI operations leaders have held head, director and vice president roles in operations at OpenAI. Readers can learn how OpenAI organizes operations work across areas such as go-to-market, pricing, support and legal.
Professionals to explore
01—10Alison Harmon
LinkedInExperience: Head of GTM Growth, Strategy & Ops · OpenAI
Former Head of GTM Growth, Strategy & Ops at OpenAI (2025–2026); her profile says she reported to the CCO and CRO and led teams spanning business growth, data science, revenue operations, GTM strategy, velocity sales and GTM engineering. She was also Head of Growth at OpenAI (2023–2024), reporting to the COO, and Head of Business Strategy, Operations, & Planning at Asana (2023).
Ana Wiechers
LinkedInExperience: Head of Support Operations · OpenAI
Head of Support Operations at OpenAI since January 2025; her profile says she leads the Support and Trust & Safety Operations team there. She was also VP, Global Customer Experience at Mercury (2023–2025), where the profile says she built the Support team, and Senior Director, Customer Experience (2021–2023) and Director, Customer Trust (2019–2022) at Zendesk.
Archana Subramanian
LinkedInExperience: Head of B2B Strategy & Operations · OpenAI
Head of B2B Strategy & Operations at OpenAI since June 2026. Her Salesforce roles include Executive Vice President & COO, Data Foundation (2025–2026), Executive Vice President & COO, MuleSoft (2022–2025), Senior Vice President & COO, ANZ & ASEAN (2021–2022) and Senior Vice President & COO, North America Verticals Sales (2020–2021).
Iftikhar Chaudhry
LinkedInExperience: Head of Pricing Operations · OpenAI
Head of Pricing Operations at OpenAI since January 2026, a role the profile describes as building the operational systems and capabilities that support OpenAI's AGI mission. At ServiceNow he was AVP, GTM Strategy & Operations (2026), Senior Director, GTM Pricing Strategy and Licensing (2021–2026) and Director of GTM Pricing Strategy (2019–2021).
Jeff Arnold
LinkedInExperience: Head of Operations · OpenAI
Former Head of Operations at OpenAI (April–October 2016) and Director of Operations at The OpenAI Foundation since March 2026. He was also COO and Founder at Pilot (2017–2024), has been General Partner and Founder at Depth Ventures since 2024, and was Head of Product, Clients and Platforms at Dropbox (2014–2015).
Max Wang
LinkedInExperience: Head of Legal Operations · OpenAI
Head of Legal Operations at OpenAI since May 2024. He was also Head of Legal Operations at Waymo (2019–2024), Legal Operations Manager at Dropbox (2018–2019), Senior Associate, Legal Management Consulting at Duff & Phelps (2017–2018) and Consultant, Legal Operations at Elevate (2016–2017).
Nick Scala
LinkedInExperience: Head of GTM Partner Strategy, Programs, and Operations · OpenAI
Head of GTM Partner Strategy, Programs, and Operations at OpenAI since March 2025. He was also Director, Ecosystem Operations at GitLab (2022–2025), Director, Partner Commercial Operations at Tanium (2021–2022) and Senior Manager, Partner Commercial Operations at Tanium (2019–2021).
Rikke Flor Sckaletz
LinkedInExperience: Director, Product Operations & Strategic Programs · OpenAI
Director, Product Operations & Strategic Programs at OpenAI, a role listed as current since January 2022. The profile also lists Senior Program Manager, Platform & Product Operations at Atlassian (2016–2021), Business Systems Manager at Adobe (2009–2016) and a role at Systems Analysts Inc (2003–2009).
Sarah Russell
LinkedInExperience: VP, Integrated Marketing and Operations · OpenAI
VP, Integrated Marketing and Operations at OpenAI since September 2025, and Head of Integrated Marketing Ops at OpenAI from November 2024 to September 2025. She was also Senior Director, Integrated Marketing at Coinbase (2022–2023) and Marketing Director at Airbnb (Contractor) in 2021.
Stephen Petersilge
LinkedInExperience: Head of Business Operations · OpenAI
Former Head of Business Operations at OpenAI (2023–2026), with a Data Science role at OpenAI listed since June 2026. He was also Senior Manager Strategy & Business Operations at Instacart (2019–2023) and Senior Associate Analytics Advisory at PwC (2016–2019).
Choose the right perspective
Pick the person whose operations area matches your question, since running support, pricing or go-to-market operations involves different systems and teams. Check role dates to see whether someone's OpenAI experience is current or from an earlier stage of the company.
Questions to take into the conversation
- 01How does OpenAI structure its operations teams as its products and customer base expand?
- 02What systems and metrics do OpenAI's operations teams use to manage support, pricing or partner programs?
- 03How do operations leaders at OpenAI work with product and go-to-market teams when launching new offerings?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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