Hospitals
10 patient experience program experts
These ten patient experience leaders have run patient experience programs at hospitals and health systems, with titles such as director of patient experience and system director of patient experience. A reader can learn how patient experience leaders build and run their programs in hospitals and health systems.
Professionals to explore
01—10Anissia Ray-Hatcher, MPA, LSSGB, MS
LinkedInExperience: Director of Consumer & Patient Experience · St. Vincent’s Health System
Director of Consumer & Patient Experience at St. Vincent’s Health System since 2025, where the profile says this person collaborates with cross-functional teams to drive improvements in patient satisfaction, ensuring compliance with regulatory standards. Former Patient Experience (Inpatient) Manager at UAB Medicine (2021–2025).
Deanna Buelow MSN RN
LinkedInExperience: Director of Patient Experience · Dignity Health
Former Director of Patient Experience at Dignity Health (2011–2020) and System Director Patient Experience at CommonSpirit Health (2020–2021), a role in which the profile says this person supported patient experience improvement across CommonSpirit. Vice President Acute Care Patient Experience Operations at CommonSpirit Health since 2021.
Heather Renehan
LinkedInExperience: System Director Patient Experience, Medical Group · Bon Secours Mercy Health
System Director Patient Experience, Medical Group at Bon Secours Mercy Health since 2019, where the profile says this person is responsible for medical practice patient experience improvement initiatives across 10 markets in OH, KY, SC and VA, covering about 600 locations. Former Director, Service Excellence - Physician Services at Bon Secours (2015–2019).
Jennifer Muchow
LinkedInExperience: Director, Patient Experience · Mercyhealth Wisconsin and Illinois
Former Director, Patient Experience at Mercyhealth Wisconsin and Illinois (2021–2024) and Manager, Patient Experience Excellence there (2018–2021). System Director, Experience of Care at Bon Secours Mercy Health since 2024, and former Patient Experience Specialist at UnityPoint Health – Meriter (2018).
Julie Roberts
LinkedInExperience: Director of Patient Experience · Wellstar Health System
Director of Patient Experience at Wellstar Health System since 2016. Former Manager, Patient Experience (2011–2016) and Service Excellence Manager (2000–2011) at Piedmont. The profile describes a background in service excellence, process improvement and quality management, and partnering with hospital leaders on quality and safety.
Kathleen Denton, PhD, CPHQ, ASQ-MQ/OE, SSBB, CPXP
LinkedInExperience: Director, Patient Experience · UT MD Anderson
Director, Patient Experience at UT MD Anderson since 2019, and former Associate Director Patient Experience there (2014–2018). The profile also lists Director, Patient Experience at UT MD Anderson from 2008 to 2011, and describes leadership in patient experience, healthcare performance improvement and department operations including start-up.
Rachael Kurek
LinkedInExperience: Director of Patient Experience · MedStar Health
Former Director of Patient Experience at MedStar Health (2021–2025), a role the profile places at MedStar Franklin Square Medical Center in Baltimore, and Senior Director of Patient Experience and Care Transformation at MedStar Health since 2025. Former Market Research Specialist at MedStar Health (2020–2021).
Stela Record
LinkedInExperience: Director of Patient Experience · Tucson Medical Center
Former Director of Patient Experience at Tucson Medical Center (2022–2024) and Patient Experience Director at Banner Health (2020–2022), and Director of Patient Experience at Granville Health System since 2026. Former Service Excellence Program Manager at Valleywise Health (2024–2026) and Patient Experience Sr. Consultant at Banner Health (2016–2020).
Suzanne Smith, M.Ed., CPXP
LinkedInExperience: System Director, Patient Experience · Main Line Health
System Director, Patient Experience at Main Line Health since 2024, and former Director, Patient Experience there (2022–2024). Former Senior Director, Patient Experience at Mercy Health System of Southeastern Pennsylvania (2015–2019). The profile describes direct responsibility for patient relations, advocacy and service recovery, along with satisfaction survey interpretation and analysis.
William Purcell
LinkedInExperience: Director, Patient Experience · Allegheny Health Network
Director, Patient Experience at Allegheny Health Network since 2025, and former Director, Experience of Care (2022–2025) and Manager, Experience of Care (2022) at Bon Secours Mercy Health. Former Director, Volunteers and Community Services Director of Patient Relations-UPMC Presbyterian Hospital at UPMC (2020–2022).
Choose the right perspective
Match the person's setting to yours, since a single hospital program works differently from a system-wide effort across many hospitals or a medical group with hundreds of clinics. Also decide whether your question is mainly about survey results, complaints and service recovery or staff behavior and culture, and pick someone whose roles centered on that work.
Questions to take into the conversation
- 01Which changes have most improved patient survey scores in programs you have run, and how long did they take to show up?
- 02How do you set up patient relations and service recovery so that complaints are resolved quickly and consistently?
- 03How do you get physicians and nurse leaders to own patient experience rather than leaving it to one department?
Reaching patient experience program experts
How can I contact one of these patient experience program experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 10 companies, including St. Vincent’s Health System, Dignity Health and Bon Secours Mercy Health, based on profile data retrieved on October 4, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach patient experience program experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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