Pharmaceuticals
10 patient support programs experts
These ten professionals have led patient support programs at drug and biotech companies, with patient support, patient services or patient assistance in their own job titles. A reader can learn how drug makers design and run programs that support patients on their therapies.
Professionals to explore
01—10Christine McHenry
LinkedInExperience: Director, Patient Assistance Programs · AstraZeneca
Director, Patient Assistance Programs at AstraZeneca since 2011, a role the profile says is responsible for strategy development and execution of programs to help patients afford their medications. The profile also lists Director, Contracting (2008–2011) and Director, Government Operations (2005–2007) at AstraZeneca.
Donna Walker
LinkedInExperience: Director, Patient Assistance Programs (PAP) · TAKEDA PHARMACEUTICALS AMERICA, INC.
Former Director, Patient Assistance Programs (PAP) at TAKEDA PHARMACEUTICALS AMERICA, INC. (2016–2026), where the profile says this person managed five PAPs for retail and specialty drugs, including new supplier implementations and new product launches. The profile also lists Director Commercial Operations at Shire (2004–2014).
Jacqueline Cronin
LinkedInExperience: Senior Patient Services & Support Programs Manager · Chiesi USA, Inc.
Senior Patient Services & Support Programs Manager at Chiesi USA, Inc. since 2025, a role the profile says leads HUB, co-pay and patient assistance, prior authorization, non-commercial dispensing pharmacy, denial conversion and pharmacy sampling. The profile also lists Senior Manager, Marketing and Market Access at Avanos Medical (2021–2024).
John Reid, MBA
LinkedInExperience: Director, Specialty & Oncology Patient Assistance Programs · GSK
Director, Specialty & Oncology Patient Assistance Programs at GSK since 2025. The profile also lists Senior Director, Patient Services Operations at Teva Pharmaceuticals (2024–2025) and Vice President, Patient Support at Cycle Pharmaceuticals (2021–2023), and describes this person as a patient and member access hub and PSP program operations leader with 20 years of experience.
Katherine Lander
LinkedInExperience: Director, RLT Patient Support Program Strategy & Management · Novartis
Director, RLT Patient Support Program Strategy & Management at Novartis since 2025. At Novartis the profile also lists Director, PSS Program Strategy & Design (Ligelizumab & Fabhalta) (2021–2023) and Associate Director, Fabhalta Patient Support Center Team Manager (2023–2024), and it describes experience in market access, patient support services and commercial launch execution.
Michelle Capon
LinkedInExperience: National Director Patient Support Programs and Customer Service · GSK
National Director Patient Support Programs and Customer Service at GSK since 2024 and Director Patient Support Programs and Patient Access at GSK since 2023. The profile also lists National Patient Support Manager at GSK since 2019 and describes over 15 years managing implementations and operational efficiency projects in patient support service programs in Canada, the UK and the USA.
Robin Tompkins
LinkedInExperience: Director, Patient Support Services and Ops · SUN PHARMA
Director, Patient Support Services and Ops at SUN PHARMA since 2021, a role the profile says involves overseeing hub operations for Sun Pharma's brand products portfolio. The profile also lists Assoc National Director, Field Reimbursement, Analytics and Training at SUN PHARMA (2020–2022) and Business Relations Manager, Pat & Specialty Services, US Managed Markets at Novartis (2017–2018).
Sarah Derewitz
LinkedInExperience: Director, Patient Services Operations · bluebird bio
Former Director, Patient Services Operations at bluebird bio (2023–2025), where the profile says this person built, launched and refined a wraparound patient services support program, and Director, Patient Services Operations at Intellia Therapeutics, Inc. since 2026. The profile also lists Associate Director, Patient Services Operations at Horizon (2021–2023).
Tracey Walsh
LinkedInExperience: Head of U.S. Patient Support Services · Sanofi
Former Head of U.S. Patient Support Services at Sanofi (2019–2024) and Vice President Patient Services at Kiniksa Pharmaceuticals (2024–2025). The profile describes experience designing, implementing and managing patient service programs and distribution channels, and it also lists Director, Patient Access Services at Alkermes (2017–2018).
Usha Roy, MBA
LinkedInExperience: Executive Director - Patient Support Services · MannKind Corporation
Executive Director - Patient Support Services at MannKind Corporation since 2026 and former Senior Director, Patient Support and Reimbursement at Azurity Pharmaceuticals (2023–2026). The profile describes over 15 years designing and scaling programs for access to therapies, with expertise spanning hubs, reimbursement, affordability programs, patient assistance and specialty pharmacy.
Choose the right perspective
Match the person's program type to your question, since patient assistance for uninsured patients, copay support and hub operations each work differently. Also consider the stage you are at, because building a program for a launch calls for different experience than running a mature one.
Questions to take into the conversation
- 01How do you decide which services to run in-house and which to give to a hub or specialty pharmacy partner?
- 02Which measures do you use to judge whether a patient support program is working?
- 03How do you keep a patient assistance or copay program compliant as rules and payer policies change?
Reaching patient support programs experts
How can I contact one of these patient support programs experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 9 companies, including AstraZeneca; TAKEDA PHARMACEUTICALS AMERICA, INC. and Chiesi USA, Inc., based on profile data retrieved on October 3, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach patient support programs experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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