10 PayPal customer service leaders
Neha Ajmera, Vice President Merchant Service and Experience, opens this list of PayPal customer service leaders, who hold head, senior director and director titles across global customer service, consumer operations, customer care and service experience. A reader can learn how customer service leaders work at PayPal from people who have held the role.
Professionals to explore
Ana Paula Kagueyama
LinkedInExperience: Senior Director , Global Customer Services & Site Leader · PayPal
Ana Paula Kagueyama has been Senior Director , Global Customer Services & Site Leader at PayPal since March 2018, based in São Paulo, Brazil, with a headline that reads Head Global Customer Services & Site Lead Brazil. Ana Paula Kagueyama also holds the title Director, Global Operations at PayPal, listed from 2014 with no end date.
Angeline Yeow
LinkedInExperience: Director, Global Customer Service · PayPal
Angeline Yeow has been Director, Global Customer Service at PayPal since March 2013, based in Metro Manila. Angeline Yeow was Head, Customer Operations at TIME dotCom Berhad from 2012 to 2013 and Head, Contact Centre, Customer Service at Digi Telecommunications from 2007 to 2012.
Edel Hartnett Assoc CIPD
LinkedInExperience: Global Director Workforce Management & Contact Routing · PayPal
Edel Hartnett has been Global Director Workforce Management & Contact Routing at PayPal since March 2020, based in Dublin. At PayPal, Edel Hartnett also holds the title WFM Senior Leader, listed from 2014 with no end date, and was Operations Manager from 2011 to 2014 and Senior Supervisor Customer Solutions from 2010 to 2011.
Jeff Ding
LinkedInExperience: Director, Global Customer Care · PayPal
Jeff Ding has been Director, Global Customer Care at PayPal since July 2020 and has also been Site Lead there since February 2022, based in Shanghai, with a headline that describes an operations and customer care leader in fintech. At PayPal, Jeff Ding was also Director from 2019 to 2020 and Senior Manager from 2011 to 2019.
Matthew Anderson
LinkedInExperience: Head of Global Consumer Operations · PayPal
Matthew Anderson has been Head of Global Consumer Operations at PayPal since January 2024, leading the transformation of consumer servicing operations across five brands. Matthew Anderson was Managing Director and Head of Customer Service/Operations - Citibank Service Centers at Citi from 2016 to 2022 and Managing Director and Head of Risk & Control - Operations and Fraud at Citi from 2022 to 2023.
Miriam Hübgens
LinkedInExperience: Head of Customer Experience & DACH Market Leader · PayPal
Miriam Hübgens has been Head of Customer Experience & DACH Market Leader at PayPal since December 2020, based in Berlin, looking after PayPal SMB merchants and customer services teams for the German, Austrian, Swiss, Israeli and Polish markets. Miriam Hübgens was Site Director Head of Customer Services at Arvato CRM Solutions from 2014 to 2015.
Monique Barszcz
LinkedInExperience: Head of Client Care - Hyperwallet Division · PayPal
Monique Barszcz has been Head of Client Care - Hyperwallet Division at PayPal since January 2019, based in Ogden, Utah, in a role the listing places in the Customer Service department. Monique Barszcz also holds the title Vice President, Client Care at Hyperwallet, listed from 2018 with no end date, and was Director, Client Operations at Hyperwallet from 2016 to 2017.
Neha Ajmera
LinkedInExperience: Vice President Merchant Service and Experience · PayPal
Neha Ajmera has been Vice President Merchant Service and Experience at PayPal since November 2024, based in the San Francisco Bay Area, responsible for a global team spanning merchant service experience across regions, products and account sizes. Neha Ajmera was Senior Vice President Operations and Clinical Services at Optimize Health from 2021 to 2023.
Niall Kenna
LinkedInExperience: Senior Director, Service Experience · PayPal
Niall Kenna has been Senior Director, Service Experience at PayPal since January 2022, based in Dublin, leading the Global Partner Management Organization for the PayPal, Venmo and Xoom brands. At PayPal, Niall Kenna was also Director, EMEA Global Customer Operations from 2018 to 2022.
Sam Longhi
LinkedInExperience: CS Director at PayPal EMEA · PayPal
Sam Longhi has been CS Director at PayPal EMEA since April 2021, based in Ireland. At PayPal, Sam Longhi was also Senior Manager from 2018 to 2021 and Customer Service Manager from 2016 to 2018, and was Customer Service Director at Medtronic from 2013 to 2015.
Choose the right perspective
Match the person's area, such as merchant service, consumer operations, a regional customer service site or workforce management, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at PayPal?
- 02How do you decide which customer contacts belong in self-service and which need a person?
- 03What has your own work taught you about coaching frontline customer service teams?
Reaching PayPal customer service leaders
How can I contact one of these PayPal customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: PayPal, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach PayPal customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these PayPal customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.