10 PG&E customer service leaders
Vice President, Customer Operations, Sr Director Contact Center Operations and Director, Customer Care are current titles held by these PG&E customer service leaders. A reader can learn how customer service leaders work at PG&E from people who have held the role.
Professionals to explore
Albert Torres
LinkedInExperience: Vice President, Customer Operations · Pacific Gas and Electric Company
Albert Torres has been Vice President, Customer Operations at Pacific Gas and Electric Company since April 2007, based in Pleasanton, California, and was Director, Customer Contact and Credit Operations at Pacific Gas and Electric Company from 2002 to 2007. The profile headline gives the same Vice President, Customer Operations title at Pacific Gas and Electric Company.
Chris Zenner
LinkedInExperience: Vice President, Residential Services and Digital Channels · Pacific Gas and Electric Company
Chris Zenner has been Vice President, Residential Services and Digital Channels at Pacific Gas and Electric Company since October 2020, based in Roseville, California, and the headline reads Vice President, Customer Channels and Services. At Pacific Gas and Electric Company, Chris Zenner was also Senior Director, Customer Service Operations and Support from 2019 to 2020, Director, Contact Center Operations from 2016 to 2019 and Director of Customer Service Offices from 2013 to 2016.
Christopher Bober
LinkedInExperience: Director, Customer Care · Pacific Gas and Electric Company
Christopher Bober has been Director, Customer Care at Pacific Gas and Electric Company since December 2008, based in the San Francisco Bay Area, and was Director, Human Resources there from 2007 to 2008. Christopher Bober was Manager, Human Performance at Pacific Gas and Electric Company from 2000 to 2007 and lists skills in customer satisfaction and organizational development.
Daina Charland
LinkedInExperience: Director, Customer Outreach · Pacific Gas and Electric Company
Daina Charland has been Director, Customer Outreach at Pacific Gas and Electric Company since April 2025, based in Pleasanton, California, and also lists Senior Manager, Local Customer Experience – Outreach and Escalations there since November 2020 with no end date. Daina Charland was Manager, Local Customer Experience - Strategy Planning and Operations at Pacific Gas and Electric Company from 2016 to 2020.
Eileen Parker
LinkedInExperience: Former Senior Director of Business Operations, Customer Care · Pacific Gas and Electric Company
Eileen Parker is a former Senior Director of Business Operations, Customer Care at Pacific Gas and Electric Company, a role held from March 2020 to June 2022, and was Director Of Business Operations, Customer Care there from 2019 to 2020. The profile says Eileen Parker led a multidisciplinary team responsible for business operations including strategic planning and financial management.
Kristin Punter
LinkedInExperience: Director, Workforce Management & Customer Service Offices · Pacific Gas and Electric Company
Kristin Punter has been Director, Workforce Management & Customer Service Offices at Pacific Gas and Electric Company since July 2022, based in Sacramento, California, and also lists Director, Workforce Management there since September 2017 with no end date. Kristin Punter also lists Manager, Workforce Management at Pacific Gas and Electric Company since 2007 with no end date.
matt briel
LinkedInExperience: Director, Customer Care Technology · Pacific Gas and Electric Company
matt briel has been Director, Customer Care Technology at Pacific Gas and Electric Company since October 2017, based in Sacramento, California. At Pacific Gas and Electric Company, matt briel was also Director, Workforce Management from 2014 to 2017 and Sr. Manager, Workforce Management from 2010 to 2014, and was Commodity Manager at Intel from 2005 to 2009.
Melisa Munoz
LinkedInExperience: Sr Director Contact Center Operations · Pacific Gas and Electric Company
Melisa Munoz has been Sr Director Contact Center Operations at Pacific Gas and Electric Company since November 2023, based in Metropolitan Fresno. The profile also lists Strategy Manager at Pacific Gas and Electric Company since 2016 and Contact Center Manager there since 2011, both with no end date.
Nick Glero
LinkedInExperience: Director - Local Customer Experience · Pacific Gas and Electric Company
Nick Glero has been Director - Local Customer Experience at Pacific Gas and Electric Company since January 2016, based in Stockton, California, and the headline reads Customer Services Director - Local Customer Experience --- Greater CA Valley Region. At Pacific Gas and Electric Company, Nick Glero was also Senior Manager - Energy Solutions & Service --- Stockton Division from 2013 to 2016 and Director -- Credit Policy and Operations from 2011 to 2013.
Scott Sanford
LinkedInExperience: Former Vice President of Customer Operations · Pacific Gas and Electric Company
Scott Sanford is a former Vice President of Customer Operations at Pacific Gas and Electric Company, a role held from December 2016 to December 2019, based in Concord, California, and was Senior Director, Customer Contact Operations there from 2012 to 2016. The profile lists Scott Sanford as Retired since June 2023.
Choose the right perspective
Match the person's area, such as contact center operations, workforce management, local customer experience or customer care technology, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at PG&E?
- 02How do you decide which customer issues need a conversation with a person and which can be resolved online?
- 03What has your own work taught you about resolving customer escalations?
Reaching PG&E customer service leaders
How can I contact one of these PG&E customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Pacific Gas and Electric Company, based on profile data retrieved on October 27, 2026. Being listed here doesn't mean someone has agreed to take calls.
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.