10 Principal Financial Group customer service leaders
Assistant vice presidents of customer care and contact centers, a head of engagement center shared services and client services directors are among these Principal Financial Group customer service leaders. A reader can learn how customer service leaders work at Principal Financial Group from people who have held the role.
Professionals to explore
Barbara Mccaffrey
LinkedInExperience: Client Services Director · Principal Financial Group
Barbara Mccaffrey has been Client Services Director at Principal Financial Group since December 1997, a role the profile places in the Customer Service department. Barbara Mccaffrey is based in King of Prussia, Pennsylvania, and the profile lists that Client Services Director title at Principal Financial Group as the current role.
Dan Pals
LinkedInExperience: Assistant Vice President - Client Services · Principal Financial Group
Dan Pals is a former Principal Financial Group client services leader who was Assistant Vice President - Client Services there from 2020 to 2023. Dan Pals has been Vice President Benefits and Protection Claims at Principal Financial Group since March 2026 and was AVP - Benefit and Protection Claims there from 2023 to 2026, based in West Des Moines, Iowa.
Janet Fossell
LinkedInExperience: Assistant Vice President- Customer Engagement & Operations · Principal Financial Group
Janet Fossell has been Assistant Vice President- Customer Engagement & Operations at Principal Financial Group since March 2024, based in West Des Moines, Iowa. At Principal, Janet Fossell was Managing Director - Customer Engagement and Operations from 2021 to 2024, Director - Retail Contact Centers from 2003 to 2021 and Manager - Contact Center & Quality Training from 1992 to 2003.
Jen Champion-Rinken
LinkedInExperience: Director - Group Operations, SBD Engagement Centers · Principal Financial Group
Jen Champion-Rinken has been Director - Group Operations, SBD Engagement Centers at Principal Financial Group since March 2015, with a profile headline of Director - Dental Claims and SBD Contact Center - at Principal Financial Group. At Principal, Jen Champion-Rinken was also Assistant Director - SBD Contact Center from 2012 to 2015 and SBD Contact Center Manager from 2004 to 2011.
John Ridgeway
LinkedInExperience: AVP - ESOP Client Services · Principal Financial Group
John Ridgeway has been AVP - ESOP Client Services at Principal Financial Group since November 2025, based in Ankeny, Iowa. At Principal, John Ridgeway was Director - ESOP Implementation Management from 2024 to 2025, Director - Pension Client Services from 2021 to 2024 and Assistant Director - Client Services from 2017 to 2021.
Lysh Humbert
LinkedInExperience: Assistant Vice President - Customer Care · Principal Financial Group
Lysh Humbert has been Assistant Vice President - Customer Care at Principal Financial Group since August 2026, a role the profile places in the Customer Service department, and has also held the title Assistant Vice President- Call Center Operations there since November 2024. Lysh Humbert was Director- Global Delivery at Principal from 2023 to 2024 and Client Services Manager - Site Leader Retirement Services Center at Wells Fargo Advisors from 2018 to 2020.
Mary Hollingsworth
LinkedInExperience: AVP - Customer Care - Strategic Solutions · Principal Financial Group
Mary Hollingsworth has been AVP - Customer Care - Strategic Solutions at Principal Financial Group since February 2021, based in Charlotte, North Carolina. Mary Hollingsworth was SVP - Director, Product Strategy and Positioning, Institutional Retirement and Trust at Wells Fargo from 2009 to 2021 and Director Participant Services at Wells Fargo from 2003 to 2009.
Sondra McVeigh
LinkedInExperience: AVP of Retirement and Income Solutions Contact Center · Principal Financial Group
Sondra McVeigh has been AVP of Retirement and Income Solutions Contact Center at Principal Financial Group since August 2026, based in the Greater Phoenix Area. At Principal, Sondra McVeigh was AVP of Client Onboarding and Deconversion Services from 2023 to 2026, a role the profile places in the Customer Service department, and was Head of Product Deployment at Empower from 2020 to 2023.
Stephenie Tiedens
LinkedInExperience: Head of Engagement Center Shared Services · Principal Financial Group
Stephenie Tiedens has been Head of Engagement Center Shared Services at Principal Financial Group since June 2022 and describes being an experienced Contact Center leader in the financial services industry, the profile says. At Principal, Stephenie Tiedens was Director- Engagement Center Operations from 2020 to 2022, Assistant Director Corp Contact Center from 2015 to 2020 and Contact Center Manager from 2001 to 2015.
Tracy Jean Montenguise
LinkedInExperience: Director Client Services · Principal Financial Group
Tracy Jean Montenguise has been Director Client Services at Principal Financial Group since April 1992, and the profile's headline and About section both name that Director Client Services title. Tracy Jean Montenguise is based in Ankeny, Iowa, and the profile lists that role at Principal Financial Group as current.
Choose the right perspective
Match the person's area, such as call center operations, engagement center shared services, retirement contact centers or client services, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer care role at Principal?
- 02How do you decide which customer issues a contact center should resolve on the first call?
- 03How do you measure service quality in a customer care organization?
Reaching Principal Financial Group customer service leaders
How can I contact one of these Principal Financial Group customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Principal Financial Group, based on profile data retrieved on October 27, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Principal Financial Group customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.