10 Prudential Financial customer service leaders
Head of USB Service and Claims Operations, Vice President of Service and Call Center Director are among the current titles held by these Prudential Financial customer service leaders. A reader can learn how customer service leaders work at Prudential Financial from people who have held the role.
Professionals to explore
Carissa Stein
LinkedInExperience: Director, Service Delivery · Prudential Financial
Carissa Stein has been Director, Service Delivery at Prudential Financial since September 2025, working in Fort Washington, Pennsylvania. At Prudential Financial, Carissa Stein was Manager, Service Excellence Team from 2021 to 2025, Associate Manager- Advanced Client Solutions from 2019 to 2021 and Customer Service Specialist- Platinum Service Team from 2018 to 2019.
Carolynn Smith
LinkedInExperience: Head of USB Service and Claims Operations · Prudential Financial
Carolynn Smith has been Head of USB Service and Claims Operations at Prudential Financial since July 2026, based in Horsham, Pennsylvania. At Prudential Financial, Carolynn Smith was also Head of US Service Operations & Enterprise Process Excellence from 2025 to 2026, VP, Head of US Business Service Operations from 2023 to 2025 and VP, Head of US Business Service, Maintenance from 2019 to 2022.
Carrie Hildebrand
LinkedInExperience: Vice President, Group Insurance Billing Operations & Account Service · Prudential Financial
Carrie Hildebrand has been Vice President, Group Insurance Billing Operations & Account Service at Prudential Financial since July 2026, and the profile describes experience in billing, account services, customer operations and business transformation. Carrie Hildebrand was Director, Operations Initiatives and Strategy at Prudential Financial from 2024 to 2026 and Head of Quality, Business Risk & Privacy, Enterprise Operations & Service at Guardian from 2020 to 2024.
Christina Alexander
LinkedInExperience: Vice President of Service · Prudential Financial
Christina Alexander has been Vice President of Service at Prudential Financial since April 2024, based in Bethlehem, Pennsylvania, with experience in group insurance benefits including dental, vision, disability, accident, life and critical illness, the profile says. Christina Alexander was Vice President at Guardian from 2018 to 2024, Site Director at ReedGroup from 2016 to 2018 and Senior Director of Operations at Aon from 2013 to 2016.
Crystal Hughes
LinkedInExperience: Vice President, Enterprise Process Excellence and US Service Business Outcomes Management · Prudential Financial
Crystal Hughes has been Vice President, Enterprise Process Excellence and US Service Business Outcomes Management at Prudential Financial since September 2025, based in New York. At Prudential Financial, Crystal Hughes was Vice President, USB Service, Business Outcomes Management from 2024 to 2025 and Vice President, Enabling Solutions - Service Operations, Operational Enablement & Support from 2020 to 2024.
Jennifer Johnson
LinkedInExperience: Service Delivery Director · Prudential Financial
Jennifer Johnson has been Service Delivery Director at Prudential Financial since May 2022, based in Metro Jacksonville, and was Operations Manager there from 2017 to 2022. Jennifer Johnson was Business Unit Manager, Account Management & Retention at ADT from 2015 to 2017 and Business Unit Manager, Customer Service / Collections at ADT from 2013 to 2015.
Melissa Battle
LinkedInExperience: Vice President PRT Client Services · Prudential Financial
Melissa Battle has been Vice President PRT Client Services at Prudential Financial since April 2024, based in the Greater Scranton Area. At Prudential Financial, Melissa Battle was Director of Pension Risk Transfer In-Force Management from 2021 to 2024, Director of Operations - Business Risk and Planning, Analysis & Reporting from 2017 to 2021 and Manager of Business Risk and Performance Planning & Analysis in 2017.
Nancy McMahon
LinkedInExperience: Contact Center Director, Group Insurance · Prudential Financial
Nancy McMahon has been Contact Center Director, Group Insurance at Prudential Financial since November 2010, with a profile headline of Customer Service, Contact Center Executive - Leading a global workforce focused on financial wellness solutions. Nancy McMahon was Customer Service Manager - First Impressions Team at Prudential Insurance from 2008 to 2010 and Manager II, Enrollment Coding Division at Unum from 2004 to 2008.
Nash Roth
LinkedInExperience: Call Center Director · Prudential Financial
Nash Roth has been Call Center Director at Prudential Financial since March 2025, with a profile headline of Director-US Service: Individual Life Insurance, based in Noblesville, Indiana. At Prudential Financial, Nash Roth was Call Center Operations Manager from 2022 to 2025 and Customer Service Operations Manager (Retirement) from 2019 to 2020.
Rachel Hychalk
LinkedInExperience: Director Group Life Insurance Call Center · Prudential Financial
Rachel Hychalk has been Director Group Life Insurance Call Center at Prudential Financial since August 2022, based in Lansdale, Pennsylvania, and writes of having led call centers and scaled teams at Prudential. At Prudential Financial, Rachel Hychalk was Division Manager from 2018 to 2022, Associate Manager from 2010 to 2018 and Customer Service Representative from 1999 to 2010.
Choose the right perspective
Match the person's area, such as group insurance service, billing and account service, pension risk transfer client services, a life insurance call center or service delivery, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your service role at Prudential Financial?
- 02How do you decide which customer calls a contact center should resolve on the first contact and which go to claims or specialized service teams?
- 03What has your own work taught you about measuring service outcomes across group insurance clients and individual policyholders?
Reaching Prudential Financial customer service leaders
How can I contact one of these Prudential Financial customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Prudential Financial, based on profile data retrieved on October 27, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Prudential Financial customer service leaders?
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What if they don't reply?
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.