10 Puget Sound Energy operations leaders
Michelle Vargo, Senior Vice President Energy Operations at Puget Sound Energy, is one of ten Puget Sound Energy operations leaders listed here, alongside people who hold electric, gas, customer and grid control operations roles. A reader can learn how operations leaders work at Puget Sound Energy from people who have held the role.
Professionals to explore
Carol Wallace
LinkedInExperience: Director Customer Operations · Puget Sound Energy
Carol Wallace has been Director Customer Operations at Puget Sound Energy since January 2024, based in Bellevue, Washington, and the profile also lists Director Customer Solutions since 2018 and Director, Operations Performance since 2013 there as current. Carol Wallace was Director Gas Operations at Puget Sound Energy from 2010 to 2013 and held gas system operations and customer service roles there from 1991 to 2010.
Dan Koch
LinkedInExperience: Vice President, Energy Delivery · Puget Sound Energy
Dan Koch was Vice President, Energy Delivery at Puget Sound Energy from May 2021 to December 2023, Director, Electric Operations there from 2015 to 2021 and Director, Engineering & Project Delivery there from 2014 to 2015. Dan Koch has been Chief Operating Officer at Chelan County PUD since November 2024, based in Redmond, Washington, and was Principal Consultant at Reimagine Energy Consulting, PLLC in 2024.
Ed Schild
LinkedInExperience: Director, Electric operations, Retired · Puget Sound Energy
Ed Schild was Director, Electric operations at Puget Sound Energy from 1985 to 2013, a role the profile marks as retired, and the profile describes various management positions in operations and the role of Director of Generation and Electric Operations. Ed Schild is based in Sammamish, Washington, and since 2013 the profile lists retirement with volunteering and family interests.
Harry Shapiro
LinkedInExperience: Director, Gas Operations · Puget Sound Energy
Harry Shapiro has been Director, Gas Operations at Puget Sound Energy since January 2014, based in University Place, Washington. Harry Shapiro also held the Director, Gas Operations title at Puget Sound Energy from 2007 to 2011 and was Director, Contractor Management there from 2011 to 2014, and the profile headline reads Director, Gas Operations at Puget Sound Energy.
Kaaren Daugherty
LinkedInExperience: Director, Gas Real Time Operations · Puget Sound Energy
Kaaren Daugherty has been Director, Gas Real Time Operations at Puget Sound Energy since November 2021, based in Bellevue, Washington, and lists the P.E. credential. At Puget Sound Energy, Kaaren Daugherty was Manager Compliance & Quality Management from 2019 to 2021, Manager Quality Management from 2011 to 2019 and Consulting Engineer Supervisor Gas Standards and Compliance from 2004 to 2011.
Michelle Vargo
LinkedInExperience: Senior Vice President Energy Operations · Puget Sound Energy
Michelle Vargo has been Senior Vice President Energy Operations at Puget Sound Energy since January 2024, based in Seattle, and the profile also lists Vice President Shared Services there as current since July 2023. Michelle Vargo was Chief Operating Officer at City of Seattle from 2021 to 2023, Deputy Chief Operating Officer at Seattle City Light from 2020 to 2021 and a transmission and distribution director at Seattle City Light from 2016 to 2020.
Randy Walls
LinkedInExperience: Director - Electric System Control · Puget Sound Energy
Randy Walls has been Director - Electric System Control at Puget Sound Energy since May 2026, based in Kenmore, Washington, and the profile headline reads Operations Director for Electric Grid Control. At Puget Sound Energy, Randy Walls was Manager of Distribution System Operations from 2021 to 2026 and Manager of Substation Operations from 2013 to 2021.
Ron Roberts
LinkedInExperience: Sr. Vice President, Energy Resources · Puget Sound Energy
Ron Roberts has been Sr. Vice President, Energy Resources at Puget Sound Energy since January 2024, based in Bellevue, Washington. At Puget Sound Energy, Ron Roberts was Vice President, Energy Supply from 2020 to 2024, Director - Thermal Resources from 2014 to 2018, Asset Manager - Thermal from 2012 to 2014 and Plant Manager from 2010 to 2012.
Ryan Murphy
LinkedInExperience: Director of Electric Operations · Puget Sound Energy
Ryan Murphy has been Director of Electric Operations at Puget Sound Energy since July 2021, based in the Greater Seattle Area, and the profile headline reads Vice President of Gas and Electric Operations at Puget Sound Energy. Ryan Murphy was Sr. Engineer - Generation & Transmission at Puget Sound Energy from 2006 to 2014 and Electrical Field Engineer at Bechtel Corporation from 2003 to 2006, and lists the P.E. credential.
Sue McLain
LinkedInExperience: Senior Vice President, Delivery Operations (retired) · Puget Sound Energy
Sue McLain was Senior Vice President, Delivery Operations at Puget Sound Energy from 1999 to 2013, a role the profile marks as retired, and was Vice President - Corporate Performance there from 1997 to 1999. Sue McLain is based in Bellevue, Washington, and has been a Volunteer Instructor - Utility Executive Course at University of Idaho since 2015.
Choose the right perspective
Match the person's area, such as electric operations, gas operations, customer operations, grid control or energy resources, to the decision you face. Check when each person started the current role to judge how recent their view is.
Questions to take into the conversation
- 01What did you focus on first when you took on your current operations role?
- 02How do you prepare electric and gas crews for storm season?
- 03What has your own work taught you about balancing reliability spending against customer rates?
Reaching Puget Sound Energy operations leaders
How can I contact one of these Puget Sound Energy operations leaders?
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How much does it cost to reach Puget Sound Energy operations leaders?
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Can an AI agent ask one of these Puget Sound Energy operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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