10 Rocket Companies operations leaders
John Roy, Executive Vice President- Purchase Title Operations at Rocket, is the most senior current person among these Rocket Companies operations leaders, who lead title, client experience, servicing and close operations teams. A reader can learn how operations leaders work at Rocket Companies from people who have held the role.
Professionals to explore
Alicia Paruszkiewicz
LinkedInExperience: Vice President, Office of the Chief Operating Officer · Rocket
Alicia Paruszkiewicz has been Vice President, Office of the Chief Operating Officer at Rocket since June 2025, based in Detroit, Michigan. Alicia Paruszkiewicz was Director of Special Projects at Rocket from 2018 to 2025, Director of Business Consulting at Quicken Loans from 2017 to 2018 and Business Consultant Architect there from 2016 to 2017.
Britney Pickett
LinkedInExperience: Vice President of Client Experience Operations · Rocket
Britney Pickett has been Vice President of Client Experience Operations at Rocket since February 2024, and the profile says the role leads a group of more than 300 team members covering condo, collateral, purchase agreement review and for sale by owner services. Britney Pickett was Regional Vice President at Rocket Connections from 2022 to 2024.
Bryan Budd
LinkedInExperience: Senior Vice President Operations · Rocket Mortgage
Bryan Budd has been Senior Vice President Operations at Rocket Mortgage since October 2025, based in Coppell, Texas, and the profile headline reads SVP, Corr+ Operations at Rocket Mortgage. Bryan Budd held the titles SVP, Subservicing & B2B Operations and SVP, Correspondent Operations at Mr. Cooper, listed to 2026, and was VP, Correspondent and Co-Issue at Mr. Cooper from 2017 to 2020.
Dan Ngoyi
LinkedInExperience: Senior Vice President, Client Experience Operations, Rocket Mortgage · Rocket
Dan Ngoyi has been Senior Vice President, Client Experience Operations, Rocket Mortgage at Rocket since April 2024, based in Detroit, Michigan, and the profile headline reads SVP, Head of Operations at Rocket Pro. Dan Ngoyi was Chief Executive Officer, Rocket Connections at Rocket from 2023 to 2024 and Senior Vice President, Strategic Operations, Rocket Connections from 2022 to 2023.
Heather Moldovan
LinkedInExperience: Vice President, Rocket Close Operations · Rocket
Heather Moldovan has held the title Vice President, Rocket Close Operations at Rocket since February 2020, based in the Detroit Metropolitan Area, and has also been Vice President, Business Strategy at Rocket Close since May 2026. Heather Moldovan was Vice President, National Operations at ATA National Title Group from 2006 to 2020.
John Roy
LinkedInExperience: Executive Vice President- Purchase Title Operations · Rocket
John Roy has been Executive Vice President- Purchase Title Operations at Rocket since September 2025, based in Greater Philadelphia. John Roy was Head of Title Forward- President at Redfin from 2021 to 2025, President at Weichert Title Group from 2017 to 2021 and Senior Vice President at Hightide Settlement Services from 2014 to 2017.
Justin Anthony
LinkedInExperience: Vice President Operations · Rocket
Justin Anthony has been Vice President Operations at Rocket since February 2022, based in the Greater Phoenix Area, and the profile describes the role as Vice President of Client Experience Operations. Justin Anthony was Director Of Operations at Quicken Loans from 2016 to 2021 and Senior Underwriter there from 2013 to 2015.
Rondah Abboushi
LinkedInExperience: Vice President, Crew Operations Rocket Pro · Rocket
Rondah Abboushi has been Vice President, Crew Operations Rocket Pro at Rocket since March 2021, based in Gilbert, Arizona, and the profile headline reads Vice President, Client Experience Operations Rocket Pro. Rondah Abboushi was Divisional Vice President at Quicken Loans from 2020 to 2021 and Operations Director there from 2018 to 2020.
Starrist Bryant
LinkedInExperience: Vice President, Rocket Mortgage Servicing · Rocket
Starrist Bryant has been Vice President, Rocket Mortgage Servicing at Rocket since August 2024. Starrist Bryant was Vice President Operations at Rocket Loans from 2017 to 2019, DVP of Servicing Client Relations at Godwin Tsui - NMLS#392658 from 2022 to 2023 and Director Of Communications at Quicken Loans from 2015 to 2017.
Stephanie Frazier
LinkedInExperience: Vice President, Operations Support · Rocket
Stephanie Frazier has been Vice President, Operations Support at Rocket since February 2026, based in Miami, Florida, and the profile headline lists mortgage servicing strategy, special servicing and data-driven operations. Stephanie Frazier was Assistant Vice President at Mr. Cooper from 2022 to 2026 and Program Manager at Bayview Loan Servicing from 2016 to 2020.
Choose the right perspective
Match the person's area to your question, since title, client experience, servicing, close and correspondent operations each cover different work. Check whether the person's experience comes mostly from one company or from several employers, since that shapes how they compare approaches.
Questions to take into the conversation
- 01How did you decide which operations processes to standardize first in your area?
- 02What measures did you use to judge whether your operations team was performing well?
- 03How did you keep service levels steady during busy and slow periods?
Reaching Rocket Companies operations leaders
How can I contact one of these Rocket Companies operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 2 companies: Rocket and Rocket Mortgage, based on profile data retrieved on October 23, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Rocket Companies operations leaders?
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Can an AI agent ask one of these Rocket Companies operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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