IT, security and GRC
10 ServiceNow ITSM experts
These ten professionals have owned, managed or administered ServiceNow for IT service management inside the organizations that use it, as platform owners, ITSM managers and developer-administrators. A reader can learn from them how teams design incident, change and request processes in ServiceNow, keep the CMDB accurate and govern upgrades and customizations.
Professionals to explore
01—10Andre Neave
LinkedInExperience: Manager, Customer Service Management · Trillium Health Partners
Manager, Customer Service Management at Trillium Health Partners since November 2024, after serving there as Team Lead Deskside Support (2023–2024). The profile headline lists service delivery, end user computing and ITSM and names this person as a ServiceNow Platform Owner; earlier roles include Manager of Technology at TJX Canada – Winners, Marshalls, HomeSense (2018–2021).
Carlis Ragland
LinkedInExperience: FVP ServiceNow AI Platform Owner, ITOM and ITSM Manager · Valley Bank
FVP ServiceNow AI Platform Owner, ITOM and ITSM Manager at Valley Bank since December 2020. Before that, Global Services Configuration Management (CMDB) Leader (2019–2020) and ITSM Global Configuration Management CMDB Lead (2017–2019) at BD; the profile headline lists ServiceNow AI platform ownership, IT operations management, CMDB, process improvement and IT asset management.
Elaine McKenzie
LinkedInExperience: ITSM Manager · Baylor Scott & White Health
ITSM Manager at Baylor Scott & White Health since December 2014, after roles there as Systems Analyst III (2004–2014) and User Support Specialist (1999–2004). The profile headline reads Manager/IS Planner-ServiceNow, and it says this person is the process owner for a set of IT Service Management processes and ServiceNow capabilities.
Guna K
LinkedInExperience: ServiceNow Admin Developer · CVS Health
ServiceNow Admin Developer at CVS Health since November 2017, after holding the same title at Eagle Force Associates (2015–2017). The profile describes implementation, customization and maintenance of Incident Management, Change Management, Problem Management, Knowledge, Service Catalog and CMDB in ServiceNow in the CVS Health role.
Ilya Romaine
LinkedInExperience: ServiceNow Product Owner · Lloyds Bank
ServiceNow Product Owner at Lloyds Bank from 2019 to 2024 and ServiceNow Technical Lead at Lloyds Banking Group since January 2024, after serving at Lloyds Bank as Service Management Lead (2008–2019) and Lead Remedy ITSM Developer (1999–2008). The profile headline reads ServiceNow UX, AI & ITSM Product Owner and cites over two decades of ITSM expertise.
Kiran Reddy
LinkedInExperience: ServiceNow Admin Developer · JPMorganChase
ServiceNow Admin Developer at JPMorganChase since July 2024, after holding the same title at Quantum Health (2023–2024) and Tech Mahindra (2019–2022). The profile says this person is a ServiceNow Certified System Administrator and Certified Application Developer with 5+ years of hands-on work across modules including ITSM, ITOM, HRSD and CMDB.
Mohammad ShahRukh
LinkedInExperience: Senior Manager · M&G
Senior Manager at M&G since April 2026, where the profile says this person works as a ServiceNow senior manager focused on ITSM, CMDB and platform automation, designing and implementing workflows, dashboards and integrations. Earlier roles include Specialist at LTIMindtree (2021–2025); the profile cites ServiceNow certification in System Administration and Application Development.
Naveen Movva
LinkedInExperience: Director ITSM, ServiceNow, Infrastructure and GCC Operations · HCA Healthcare
Director ITSM, ServiceNow, Infrastructure and GCC Operations at HCA Healthcare since January 2025. Earlier roles include SDM, Head of ServiceNow, Service Management and IT Operations at Softobiz (2023–2025), and Manager, Infrastructure and Service Management (2018–2023) and Assistant IT Manager, ITSM (2016–2018) at Syneos Health.
Prathima Ravuru
LinkedInExperience: ITSM Engineer · Bank of America
ITSM Engineer at Bank of America since May 2026, after ServiceNow Developer roles at Jeppesen (2025–2026), Charter Communications (2024–2025) and St. Jude Children's Research Hospital - ALSAC (2021–2024). The profile cites 7+ years specializing in ServiceNow across ITSM, ITOM, HRSD, ITAM and Performance Analytics.
Vance Ellis
LinkedInExperience: ITSM Service Manager - ServiceNow · Sheetz
ITSM Service Manager - ServiceNow at Sheetz since September 2025, after serving as Senior Manager IT Service Management ServiceNow Platform Owner at Main Line Health (2020–2025) and Senior Manager ITIL Process, Strategy, and ITSM Tooling at Veritiv (2015–2020). The profile describes implementing and managing ServiceNow ITSM, HRSD, ITOM and custom ITIL-based applications and serving as a platform manager.
Choose the right perspective
Match the person's role to your question: platform owners and ITSM managers suit governance, roadmap and process design decisions, while developer-administrators suit configuration, integration and upgrade questions. Also consider how large and how regulated the organization they supported was, since that shapes change control and release practices.
Questions to take into the conversation
- 01How did you decide what to configure out of the box versus customize in ServiceNow ITSM, and how did that affect upgrades?
- 02What governance did you put in place for change management and platform releases?
- 03How did you keep the CMDB accurate enough to support incident and change processes?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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