Restaurants
10 Shake Shack operations leaders
These ten people hold or have held operations leadership roles at Shake Shack, from chief operating officer and operations vice presidents to regional directors of operations and an operations systems director. A reader can learn how operations leaders build and run their teams in restaurant companies.
Professionals to explore
01—10Andrew Davis
LinkedInExperience: Regional Director of Operations · Shake Shack
Regional Director of Operations at Shake Shack since February 2023, a Director-level role based in New York City; the profile headline reads Regional Director of Ops NY/LI. Former Area Director (2018–2023), Senior General Manager (2016–2017) and General Manager (2014–2016) at Shake Shack.
Anthony Morales
LinkedInExperience: Regional Director of Operations · Shake Shack
Regional Director of Operations at Shake Shack since August 2026; the profile says the role supports Shake Shack operations across Ohio, Indiana, Pennsylvania, Kansas, Missouri, Kentucky and Tennessee. Former Area Director of Operations at Shake Shack (2019–2026) and former Market Director at P.F. Chang's (2016–2017).
Brian Forrester
LinkedInExperience: Vice President of Restaurant Excellence · Shake Shack
Vice President of Restaurant Excellence at Shake Shack since March 2026, in the Operations department. Former Vice President Operations at Eyas Hospitality Group - Burger King (2025–2026), and former Sr. Director of Field Training (2025), Sr. Director of Operations Services (2024–2025) and Sr Director of Process Innovation & Profitability (2021–2024) at Inspire.
Elizabeth Watkins
LinkedInExperience: VP, Ops Support · Shake Shack
VP, Ops Support at Shake Shack since March 2021, in the Operations department. Former Sr. Director Ops Support - Shake Shack (2019–2021), former Director of Operational Process (2017–2019) and former Area Director - Shake Shack (2012–2019) at Shake Shack, based in New York.
Jonathan Vandegrift
LinkedInExperience: Regional Vice President of Operations · Shake Shack
Regional Vice President of Operations at Shake Shack since January 2020, in the Operations department. Former Director of Operations at Shake Shack (2010–2020) and General Manager roles at Shake Shack (2007–2008 and 2008–2010), and former Assistant General Manager General Manager at Cafes @ MoMA (2004–2007).
Marcelo Sosa
LinkedInExperience: Division Vice President · Shake Shack
Division Vice President at Shake Shack since September 2025. Former Senior Director of New Restaurant Growth (2025), former Regional Director of Operations in Florida (2024–2025) and former Area Director (2019–2024) at Shake Shack, based in Orlando, Florida.
Michael Boyan
LinkedInExperience: Director, Operations Systems · Shake Shack
Director, Operations Systems at Shake Shack since February 2022; the profile describes experience in the technical and operational aspects of restaurant technology infrastructure and its impact on in-store operators and guests. Former Senior Manager, Digital Operatons (2021–2022) and Manager, Digital Operations (2019–2021) at Shake Shack.
Mike Iaia
LinkedInExperience: Regional Vice President Of Operations · Shake Shack
Regional Vice President Of Operations at Shake Shack since February 2020, in the Operations department. Former Regional Director of Operations (2015–2020), Area Director (2012–2015) and Senior General Manager (2010–2012) at Shake Shack, based in Red Hook, New York.
Stephanie Sentell
LinkedInExperience: Chief Operating Officer · Shake Shack
Chief Operating Officer at Shake Shack since June 2024, a C-Level role in General Management. Former SVP Company Operations (2023–2024) and SVP Restaurant Operations & Innovation (2020–2023) at Inspire, and former SVP of Restaurant Excellence at Arby's (2018–2020).
Thomas Hunton
LinkedInExperience: Regional Director of Operations · Shake Shack
Regional Director of Operations at Shake Shack since October 2022; the profile says the role is responsible for opening, operating and growing a region of 50+ restaurants with annual sales of more than $200 million in the Mid-Atlantic and leading seven Area Directors. Former Area Director (2016–2023) and General Manager (2012–2016) at Shake Shack.
Choose the right perspective
Match the person's scope to your question: company-wide operations executives and operations support leaders suit questions about standards and processes, while regional directors suit questions about running and opening restaurants in a market. Check whether each Shake Shack role is current or past before asking about recent practice.
Questions to take into the conversation
- 01How should a restaurant company organize regional operations leaders as it adds new markets?
- 02What does an operations support team own, and how does it work with field leaders?
- 03How do you prepare a region to open new restaurants without hurting performance at existing ones?
Reaching Shake Shack operations leaders
How can I contact one of these Shake Shack operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Shake Shack, based on profile data retrieved on October 8, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Shake Shack operations leaders?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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