Financial technology
10 SoFi operations leaders
These ten SoFi operations leaders hold or have held director, senior director and vice president roles in global operations, operational excellence, collections, mortgage and home loan operations and complaint escalations at SoFi. A reader can learn how operations leaders work at SoFi from people who have held the role.
Professionals to explore
01—10Carol Dettor
LinkedInExperience: Senior Director Mortgage Operations · SoFi
Senior Director Mortgage Operations at SoFi since November 2015, in San Francisco, where the profile describes teams covering the Capital Markets back office, operational oversight of fulfillment partners, servicing oversight and risk mitigation. Carol Dettor's profile also lists VP/Loan Delivery Mgr. - Capital Markets at GreenPoint Mortgage (2007–2010).
Corey Boschee
LinkedInExperience: Vice President of Operations and Transformation · SoFi
Vice President of Operations and Transformation at SoFi since July 2025, based in Phoenix, Arizona, with the profile saying Corey Boschee focuses on risk management, process engineering and project management in the role. The profile also lists Vice President, Head of Fraud Operations, Billing Disputes, Credit Disputes and New Accounts at Discover (2015–2025).
Debbie Gorbsky
LinkedInExperience: Vice President Operational Excellence · SoFi
Vice President Operational Excellence at SoFi since August 2024, where the profile says Debbie Gorbsky built and leads a newly formed 180 member Shared Services team supporting SoFi's suite of 6+ products. The profile also lists Vice President, Operational Risk Center of Excellence (2022–2024) and Senior Director, Operational Risk (2018–2022) at SoFi.
Diane O. Tucker
LinkedInExperience: Senior Vice President Head of Global Operations · SoFi
Senior Vice President Head of Global Operations at SoFi since July 2024, based in Jacksonville, Florida, and Vice President, Head of Ops CX Strategy, and Transformation at SoFi from December 2022 to July 2024. Diane O. Tucker's profile also lists Head of CX Transformation at SoFi (2021–2022) and Head Of Digital Servicing at Citi (2019–2021).
Jeremy Whicker
LinkedInExperience: Sr. Director Collections Operations · SoFi
Sr. Director Collections Operations at SoFi since November 2023, with the role listed in Cottonwood Heights, Utah. Jeremy Whicker's profile also lists Senior Vice President - Operations Strategy and Execution (2019–2023), Senior Vice President- Written Channel Contact Centers (2011–2019) and Vice President of Collections and Operations (2006–2011) at Wells Fargo.
Paul Ward
LinkedInExperience: Senior Director of Operations · SoFi
Senior Director of Operations at SoFi since March 2023, based in San Francisco, and Director of Operations at SoFi from March 2021 to March 2023. Paul Ward's profile also lists Senior Operations Manager (2019–2021), Operations Manager (2016–2019) and Team Lead (2015–2016) at SoFi.
Ryan Tribuani
LinkedInExperience: Senior Director of Operations · SoFi
Senior Director of Operations at SoFi since September 2026, and Director Of Operations at SoFi from December 2021 to September 2026 with that role listed in Claymont, Delaware. Ryan Tribuani's profile also lists Senior Operations Manager and Operations Manager roles at SoFi (2017–2021) and Credit Risk Manager at Best Egg (2015–2017).
Shawan Russell
LinkedInExperience: Former Sr. Director, Home Loans Operations at Sofi - USMC Veteran · SoFi
Former Sr. Director, Home Loans Operations at SoFi (January 2024 to April 2025) and former Director, Home Loans Operations at SoFi (April 2023 to January 2024), based in Charlotte, North Carolina. Shawan Russell's profile also lists Vice President, Customer Operations at Figure since April 2025 and Director of Closing, Post Closing and Funding at Wyndham Capital Mortgage (2022–2023).
Talia Hafoka
LinkedInExperience: Director of Operations (Escalations & Complaints) · SoFi
Director of Operations (Escalations & Complaints) at SoFi since September 2025, with the role listed at director level in the Operations department. Talia Hafoka's profile also lists Senior Manager Operations - Escalations (2022–2025), Manager, Workforce Mangement (2021–2022) and Member Service Representative (2017–2019) at SoFi.
Tong Han
LinkedInExperience: Vice President, Head of Collections Center of Excellence · SoFi
Vice President, Head of Collections Center of Excellence at SoFi since October 2022, based in San Francisco, and Senior Director Risk Management, Fraud Prevention at SoFi from November 2021 to October 2022. Tong Han's profile also lists Senior Vice President at Wells Fargo (2015–2021) and Director of Risk Operations for Citi's North America Consumer Bank (2003–2015).
Choose the right perspective
Match the person to the part of operations behind your question, such as collections, home loans, escalations and complaints or company-wide transformation. Check the dates on the relevant role before asking how things work at SoFi today.
Questions to take into the conversation
- 01How do you scale member operations across several lending and banking products without separate teams for each?
- 02What do you measure to know whether a collections operation is working well?
- 03How do you handle complaint escalations so that the same issues stop coming back?
Reaching SoFi operations leaders
How can I contact one of these SoFi operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: SoFi, based on profile data retrieved on October 13, 2026. Being listed here doesn't mean someone has agreed to take calls.
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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