10 Target customer service leaders
Pankaj Sharma, Vice President: Service Centers - Retail, Payments & Team Member Operations, opens this list of Target customer service leaders, who hold senior director and director titles in service centers, guest service centers and retail guest services. A reader can learn how customer service leaders work at Target from people who have held the role.
Professionals to explore
Beth Hutson
LinkedInExperience: Sr Director, Financial Products Service Center · Target
Beth Hutson has been Sr Director, Financial Products Service Center at Target since April 2025, based in Minneapolis. At Target, Beth Hutson was also Sr Director, Strategy & Operations, Target Enterprise services from 2022 to 2025, Director, Retail Services from 2017 to 2022 and Director, Service Center Operations Support from 2016 to 2017.
Janelle Ehrenstrom
LinkedInExperience: Director Digital Experience Support · Target
Janelle Ehrenstrom has been Director Digital Experience Support at Target since July 2021, based in the Greater Minneapolis-St. Paul Area. At Target, Janelle Ehrenstrom was also Sr. Manager Digital Operations and Guest Experience from 2017 to 2021 and Lead Operations Analyst from 2014 to 2017.
Jennifer Hanson
LinkedInExperience: Former Head Retail Service Centers | Sr. Director · Target
Jennifer Hanson is a former Target customer service leader who was Head Retail Service Centers | Sr. Director at Target from 2019 to 2024, Senior Director, Target.com, Gift Card Services, Marketplace & App Services from 2016 to 2019 and Director | Sr. Group Manager, Target.com Guest Services and Gift Card Operations from 2011 to 2016. Jennifer Hanson has been Director Customer Experience at Andersen Corporation since 2025.
Kimberly Wick
LinkedInExperience: Director - Service Center Integration & Resource Strategy · Target
Kimberly Wick has been Director - Service Center Integration & Resource Strategy at Target since November 2025, based in Minneapolis. At Target, Kimberly Wick was also Director - Resource Strategy and Operational Enablement from 2020 to 2025, Director, Global Outsourcing from 2014 to 2020 and Group Manager, Global Operations from 2010 to 2014.
Miesche Francis
LinkedInExperience: Director, Retail Guest Services · Target
Miesche Francis has been Director, Retail Guest Services at Target since August 2021, based in Minneapolis. At Target, Miesche Francis was also Director, Service Strategy & Knowledge from 2017 to 2021, Sr. Manager, Client Support Center from 2013 to 2017 and Manager, Corporate Compliance & Ethics from 2009 to 2013.
Pankaj Sharma
LinkedInExperience: Vice President: Service Centers - Retail, Payments & Team Member Operations · Target
Pankaj Sharma has been Vice President: Service Centers - Retail, Payments & Team Member Operations at Target since 2014, based in Maple Grove, Minnesota. At Target, Pankaj Sharma was also Sr. Director: Global Operations - Target Technology from 2008 to 2014 and Director: Business Services - Target India from 2003 to 2008.
Rakesh S
LinkedInExperience: Director Guest Service Center · Target
Rakesh S has been Director Guest Service Center at Target since February 2022, based in Bengaluru, India. At Target, Rakesh S was also Senior Manager Target.Com Guest Services from 2019 to 2022, Senior Manager - Quality Programs & Workforce Management from 2017 to 2019 and Senior Manager - Bank Card Operations (Fraud, Disputes & Collections) from 2015 to 2017.
Sakthimuthu P (Sakthi)
LinkedInExperience: Senior Director Service Center · Target
Sakthimuthu P has been Senior Director Service Center at Target since March 2024, based in Bengaluru, India, with a profile headline that reads Senior Director, Service Centers at Target. Sakthimuthu P also holds the titles Senior Director Finance Operations at Target, listed from 2019, and Director Finance at Target, listed from 2016, both with no end date.
Sandra Dayao
LinkedInExperience: Former Director, Guest Contact Centers · Target
Sandra Dayao is a former Target customer service leader who was Director, Guest Contact Centers at Target from 2021 to 2026 and Senior Manager - Digital Guest Services there from 2013 to 2021. Sandra Dayao has been Fraud & Claims Operations, Sr. Manager at Wells Fargo since August 2026, and the profile cites expertise in call center operations and strategies.
Tammy Getman
LinkedInExperience: Former Director of Guest Relations · Target
Tammy Getman is a former Target customer service leader who was Director of Guest Relations at Target from 2015 to 2020 and Director of Financial Products from 2020 to 2026. In the financial products role, Tammy Getman led financial product services operations, driving service delivery, guest satisfaction and financial results, and oversaw global teams and vendor partnerships.
Choose the right perspective
Match the person's area, such as a guest service center, a financial products service center or retail guest services, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Target?
- 02How do you decide which guest questions a service center should handle and which belong in digital self-service?
- 03What has your own work taught you about supporting frontline guest service staff?
Reaching Target customer service leaders
How can I contact one of these Target customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Target, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Target customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Target customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.