Insurance
10 Travelers operations leaders
These ten people hold or have held operations leadership roles at Travelers, as vice presidents and directors of operations across personal and business insurance. A reader can learn how operations leaders build and run their teams in insurance companies.
Professionals to explore
01—10Andrew Simon
LinkedInExperience: Vice President Operations · Travelers
Vice President Operations at Travelers since February 2025, a role the profile headline gives as Vice President, Global Operations, alongside a National Operations Director role at Travelers. Other Travelers roles include Director of Operations (2008–2020), 2VP Operations (2020–2021) and Assistant Vice President (2020–2025).
Danny Rubbo
LinkedInExperience: Director of Operations · Travelers
Director of Operations at Travelers since January 2011, a role the profile places in the Operations department at director level. Other Travelers roles include Director of Quality Assurance (2009–2011), National Customer Care Center Program Manager (2006–2010) and Manager Corporate Audit (2000–2006); the profile also lists Senior Associate, Audit at PwC (1997–2000).
Gina Maggio
LinkedInExperience: Director of Operations · Travelers
Director of Operations at Travelers since April 2023, a role the profile places in the Operations department at director level. Other Travelers roles include Vendor Sourcing Manager (2021–2023), Customer Operations Manager (2017–2022) and Customer Service Team Manager (2012–2017).
Jennifer Turgeon
LinkedInExperience: Director of Operations · Travelers
Director of Operations at Travelers since September 2023, in Hartford, a role the profile says aims to drive experiential and financial benefit by leveraging operations scale through a combination of process design, automation and strategic sourcing. The profile also lists a Manager role at Travelers from 2008 to 2024.
Kristen Andrus
LinkedInExperience: Vice President Business Insurance Operations - Learning & Development · Travelers
Vice President Business Insurance Operations - Learning & Development at Travelers since October 2023. Former Asst Vice President Business Insurance Operations at Travelers (2017–2023), a role the profile says included membership of the Middle Market senior leadership team, and former Operations Director Business Insurance-Middle Market (2011–2017).
Kristine Cipriani
LinkedInExperience: Operations Director · Travelers
Operations Director at Travelers since February 2020, in Centennial, Colorado, a role the profile places in the Operations department at director level. Kristine Cipriani was also Operations Manager at Travelers (2015–2020) and Operations Manager at CNA Insurance (2013–2015).
Kristine Frey
LinkedInExperience: Director Of Operations - Business Insurance · Travelers
Former Director Of Operations - Business Insurance at Travelers (2019–2024), a role the profile describes as leading a large, countrywide organization across various business organizations, and AVP, Business Insurance Operations at Travelers since January 2024. Kristine Frey was also Director, Business Insurance Operations, Quality at Travelers (2013–2016).
Leah Domijan
LinkedInExperience: Director Of Operations · Travelers
Director Of Operations at Travelers since April 2020, in Hartford, a role the profile places in the Operations department at director level. Other Travelers roles include Operations Manager (2017–2020), Asst. Operations Manager (2015–2017) and Senior Receivable Account Manager (2000–2015).
Mindy Frana
LinkedInExperience: Vice President Operations · Travelers
Vice President Operations at Travelers since April 2021, in Knoxville, Tennessee, a role the profile places in the Operations department at President/Vice President level. The profile also lists 2VP Operations, Personal Insurance at Travelers from June 2019 with no end date, and Director of Underwriting, Personal Insurance at Travelers (2015–2019).
Neil Welles
LinkedInExperience: 2nd Vice President, Business Insurance Operations - Loss Sensitive Receivable Management · Travelers
Former 2nd Vice President, Business Insurance Operations - Loss Sensitive Receivable Management at Travelers (1999–2017), and Senior Director of Customer Advocacy, Enterprise Customer Experience at Travelers since June 2017. The profile also lists Billing Administrator at Murtha Cullina LLP (1989–1999).
Choose the right perspective
Match the person's scope to your question: vice presidents suit questions about running operations across a business line, while directors of operations suit questions about running a specific service, processing or customer team. Check whether the relevant role is current or past before asking about recent Travelers practice.
Questions to take into the conversation
- 01How does an insurer decide which operations work to centralize, automate or source to partners?
- 02What metrics do Travelers operations leaders use to manage service quality and cost across large teams?
- 03How do insurance operations teams work with underwriting and claims when processes change?
Reaching Travelers operations leaders
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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